Glamour Shots

They called me to confirm my appointment very last minute. There was a snow storm that wasn’t supposed to start until after my session but they still took my security deposit the day before and cancelled on me the next day of the storm when I was ready to come. They coerced me to reschedule not really explaining that I could get a refund of my deposit because they cancelled on me. I was sick and could not give a 3 day notice for the next appointment but I never thought I couldn’t reschedule since they already had my security deposit. Basically, they could give me last minute cancellation but for my extenuating circumstance it doesn’t matter and they can keep my money. I really don’t think their business practices are good and their cancellation time frame is too long.

horrible customer service. I called over 3 times to make an appointment. they either put you on hold forever or take your number and say they will call you within 24hours and they never do.
definitely not going with this business!

Pictures are way too overpriced. They don’t give you all the details until you walk in and do not even give you the option of ordering them later on. I was told they would be open Christmas Eve and I waited outside their door for an hour. No message on their machine. Highly unprofessional.

Please be aware that this place is so expensive. $ 15 groupon coupon turned to $ 700 for just digital images. The make up is nice tho.

We purchased a Groupon to do a little photoshoot with my newborn daughter her god mommy and myself. The $ 30 Groupon has now cost over $ 2,000 the staff was rude to my mother who we brought along to keep baby smiling. Needless to say since she was pushed out of the room, we have no happy baby pictures. :(now onto Darcy. the manager had us sit in a room after and showed us the small retouching they had done, it looked okay but we were promised everything would be fixed in the lab. She then had us pick a package from the few they had. Which start at $ 1700! These are specifically discounted for Groupon customers though apparently. She then convinced us we needed the rights to our pictures and two collages. When all was said and done we walked out shocked out of $ 2330. When the pictures arrived they were not what we were shown in that room, the collages are huge! We have no where to hang something that size, the pictures were not retouched fully, little flyaway hairs were everywhere. Apparently we had to specify what we wanted retouched. I think that is ridiculous, that’s what we paid you to do! So now months later two huge collages are sitting in the closet $ 600 each! And I’m still paying off the credit card they convinced me to get. Take my advice, go out and get a local photographer to take pictures for you or purchase a nice camera and do it yourself. Do not go here unless you have 2000 to spend on okay pictures.

Bait and switch on the groupon. The social media digital image is a thumbnail and you can not use it for anything. The groupon does not mention the size of the digital image and they will pressure you to pay $ 80 more on top of the $ 19 groupon for one digital image. What a rip off. The bald idiot who calls himself the manager did a horrible job of lighting and did not even care about anything. Embarrassing to call himself a photographer. He didn’t even tell me my tie was crooked and just snapped a few picture and just pushed me out for the next sucker going to this place.
I was going to give it more than 1 star because another photographer retook the pictures and did a good job of it butI still had to pay $ 80 for one digital image because the print you get with the groupon can’t be scanned either; they watermark it. The pictures u get are not yours. Do not go to this place! The other employees, not the so called manager bald idiot, were great!

Horrible horrible horrible, my kids take better shots and the employers there are not professional

What a rip off. We bought the groupon for a family portrait where they promised one standard size print and one digital file for social media. The digital file was so ridiculously tiny it could literally be the size of an Instagram thumbnail display picture.
We had to wait so long before it was our turn to get our photo shoot done even though we had an appointment.
The minute you are done with your photo shoot they try and extract money by high pressure sales of incredibly expensive prints.
The only reason I am giving more than one star is that the make up artists were very nice and did a fabulous job. Other than them, there is not a single reason I will return to this place.

Every one was very professional. Felt very at ease. Lovey make up and hair!

Can’t say enough good things about this place. I called them in January to schedule a photo shoot in conjunction with their Groupon. First off, the person I spoke with was incredibly nice on the phone. I had sort of left it to the last minute and was concerned I wouldn’t be able to get there before the Groupon expired. ‘No problem,’ was the response. They accommodated me the following weekend, which was great. They told me up front that I’d be there for several hours (something one of the other reviewers on here apparently ignored or didn’t bother to ask). EVERYONE on the staff was friendly, laid-​back, and made me feel very welcome. Yes, the Groupon is there to get you in the door and the photos are «expensive» (I put that in quotations because anything professionally done costs money, some negative reviewers think that you can get the same quality with a cellphone and Photoshop-that’s pure BS). I am a professional singer, so I get paid because I’m good and I’ve studied and I have a voice teacher. Professionals get professional rates. Anyway, the makeup person was awesome, the photographer was PHENOMENAL, she was funny, chatty but also took lots and lots of great shots so I’d have plenty to choose from. I should add that because I do sing professionally, I will be able to write the photos off as a business expense since I will use headshots for publicity purposes and for my website in the future. After the shoot was done, my wife and I headed to a coffee shop and a hamburger joint to kill time while the photos were uploaded. When we saw the results, WOW! Especially the retouched ones, I mean I couldn’t believe how good I looked, and I say that as someone who is hypercritical of himself. They were easily the best photos of myself I’ve ever seen. I have to take issue with some of the negative reviewers on Unilocal who claimed the place sucks or was a scam or «left them in tears.» Tears? FFS, grow up already! I love Unilocal but often some of the reviewers strike me as whiny, arrogant crybabies who are just looking to have their precious egos stroked. Then again, some people just want to vent. Whatever. Anyway, all I can really comment on was my experience, and it was superb from start to finish. I plan to return this spring in order to have some fitness photos done. I LOVE Glamour Shots and would encourage anyone to check them out.

Mom, sister and I bought groupons this was the best time ever. We were the last appointments of the day, the staff was helpful and professional. I will be back

This place is really really expensive and you could probably get the same quality pics if a friend of yours takes them and you use Photoshop at home to edit them. You could even edit pics on your own cell phone, so why spend $ 500-​$ 1000 on pictures? Lol
The other employees except the manager have judgmental attitudes and were gossiping about customers who were in the store and looking at them in a mean way. When I first walked in the store I was ignored, and the same thing when I came to pick up my pictures. Except for the manager and the make up artist, they don’t know anything about customer service, which is sad.
It’s a sortof fun experience but it took hours and hours longer than I thought it would because I was made to wait nearly 2 hours (including make up time) before getting the pictures taken. The make up artist is nice and does a pretty good job, although I wish I had done my own make up. The photographer did a sortof ok job but she did have me in some awkward weird poses that caused me to make unhappy faces in the pictures. So that was kind of a waste of everyone’s time to take pictures if I was clearly looking unhappy or uncomfortable in them.

This place sucks! No professionalism. I had purchased a groupon deal for $ 29.00 after talking to Darcey. She never mentioned on phone that DVD would have watermark, the packages and other stuff. Though when I walked in, Jordan (who was not welcoming at all) did mention about it and it was also mentioned on the paper work which was supposed to be signed. Well, I am already in now and excited about my shoot, did not made issue out of it at that time but kept on thinking that why were these things not disclosed over phone.
It was a 3 – 4 hour session. After our session, we were given 20 – 30 mins to hangout so that they can show us the retouched images. They have a small place which just one table and chair where they do all retouching.
The most stupid and funniest moment was that darcey would say that in 1 min she will show us the pics. We would get up and than she will cover herself and computer screen with one broken wall screen divider as if we would steal her retouching skills! It was so hilarious! The first 4 – 5 images that she showed were horrible!!! OMG I just can’t imagine that being professionals they could take such pics from such stupid angles where they would make us look short in height. These were taken outside their backdoor in cold weather. I have no idea why did she even do that!
After the slideshow she came up with a ridiculous pricing going upto $ 1700.00 Than Jordon — the manager pops in and trying to sell gave us a quotation of $ 375.00!!! ROFL! Seriously!!! Good businesses don’t joke! and what % discount is this in just few mins of saying NO!!!
After spending like the whole entire day over there, we still don’t have anything because we refused to pay such ridiculous prices. They will give us DVD a week later with watermark (hopefully we get it and they don’t mess with it)…

I read reviews on this place and most were really terrible, well there was a groupon and an additional 25% off special for groupons so I went for it since it was $ 9 to get make up, 3 outfit changes and a 8×10 photo for a boudoir photo shoot. I must say I loved it! I read about waiting long times and its busy… so I was smart, scheduled the first session. The makeup artist was great, I have short hair and thought she would not really style it, but she did and it looked awesome, no complaints there. I went into it thinking I would have a good time and only take the 8×10 free photo… but HOW COULD I!!! The photos came out great! I was nervous about a boudoir shoot, I’ve never done one before and I’m kinda shy, but the photographer knew great poses and made sure the lighting was perfect. I was happy and spent about $ 500, got the photos and am still happy I made the purchase. I got them for my anniversary, my boyfriend loved them! So happy I found this place and will most likely be going back! A lot of complaints I read were about the prices, yea it’s expensive but so are all photography studios it takes a lot to make it.

I bought a Groupon for their boudoir photo shoot, which was supposed to include 40 photos and print and the photos. But in the end, they gave me 31 photos, and charged me $ 540 to gain the «rights» to my photos to take them home.
I was in tears in the office, as I really liked a number of the shots and had already spent 4hrs at the place and did not want to leave empty handed after all of this. While I was in distress, they also talked me into signing up for a Glamour Shots credit card… which i have yet to figure out how to even freaking pay!
Next up, it was supposed to take 10 – 15 days to get the prints and CD, it ended up taking a month! I missed my bf’s bday, which was the entire damn point of these things. Then to top it off, the «editing» is incredibly sloppy, and they even admitted when I was waiting for the preview the day of, they half-​assed all of them right then and there. I mean, I still had bruises on my legs and there were lighting issues! What in the Hell took them a month to «edit» and print? To top it off, the manager, who seems nice at first, was huge jerk when I called in my complaint and he made false promises about giving me new edits via e-​mail to get me to leave him alone (I never received anything). The icing on the cake… the prints they gave me have huge watermarks on them, so my bf doesn’t even want to hang them up.
DO NOT GO HERE. DO NOT BUY THEIR OVERPRICED CRAP. It nearly brings me to tears to think of the bullshit they pulled on me, and they’re refusing to budge on the heinous price.