Ginger Gray – State Farm Insurance Agent

I was very underwhelmed in my experience with this office. The agent that I worked with provided me with misleading information. I moved from out of state and stated that I was sure I needed to have the insurance changed to VA before I registered my car. After 2 weeks of back-​and-​forth with the agent (who wanted to hold off on changing it over), I called the DMV myself and learned that if the insurance is not current in VA there is a $ 500 fee! While the information I received from the agent I worked with was (technically) correct, it was definitely not helpful or valuable from my perspective!
Additionally, I had asked for quotes with and without renter’s insurance (on the phone and via email) and only received with the renter’s insurance, which I later took off. When I asked about billing and how the credit from my NY insurance would get transferred over, I never got a straight answer.
If you work with this office, I would be sure to document communications, request via email, and check in to verify that what you have requested gets done. Though I will keep my business with this office (for now), setting things up was highly frustrating and annoying – had I known this on the front end I would have worked with another agent or office in the area.

I did an online quote with State Farm a month ago and I still keep getting calls and emails from this agent. The voicemails are overly friendly and schmoozy with a used car salesperson vibe and I certainly don’t consider them genuine. While I have had State Farm in the past, I would not consider using this agent.

I found Ginger here in Unilocal and after reading prior reviews decided to give her a call. She not only beat the other insurance quotes that I presented to her but also offered her time, knowledge and connections to us. We are new to Fairfax area and her support is invaluable. No wonder she is one of the top performers in this industry. She take care of her client very passionately and professionally. I would recommend her company without hesitation.

I have been a client of Ginger Gray, States Farm, for about 20 years and I can tell you I would not have went through all these years without her help.
She helped to get an umbrella with all the insurances I needed: such as car, house, personal effects, etc. including for my business at the best price possible. Being French, she explained me in details all the policies so I would understand the American way, rules etc…
She gave me advices for my finances and retirement. She is very patient, smart, efficient and very quick with understanding the client’s needs.
From my experience she takes at heart her job and from knowing some of her clients she will go out of her way to help them like she did for me.
Being one the top agents in the country and teaching seminars to other State Farm agents, I am 100% confident in her decisions, guidance, quality of services, etc.
She has an heart of gold, she is trustworthy, pleasant and she has a great, knowledgeable, friendly team to assist her. I always feel welcome with a great smile and a great positive attitude.
I would recommend her without hesitation. The best agent so far!
Sincerely,
Brigitte Wiss

Dont get fool by her sleek smile. I have been pooring my money to her company for
years as insurence premiums, and now that I need to talk to her she humiliated me in front of eveyone in her office to the point I got out speachless.
Before I go there in person I called and she tried to sell me other products before
even listen to my problem !
I think State Farm is not monitoring how the branches are managed.
So they are good as long as you pay and if it comes to their turn to help…
You will get either fooled or humiliated like me.

Very welcoming and helpful group working here. I had a great experience with them and left with a lot more knowledge on not just car insurance, but many different types of insurance as well

Ginger is awesome. We have all our insurance through her. She comes to your home and meets with you, keeps in good touch and has an excellent staff. I had to file a claim after an accident and her staff was great.

Ginger Gray is the best insurance agent I have ever worked with. The service has been great and as Jed W mentioned there is support at all hours of the day and she will even come to you if that is more convenient for you.

I know that there’s always a stigma against insurance companies, but I honestly feel like I’ve hit the jackpot with State Farm. When first moving to the area and comparing rates, State Farm offered one of the lowest rates out there (if not the best). I signed up over the phone, and honestly was not impressed. The person I signed up with did not speak English well and had a terrible attitude.
I’m a little bit hazy on the details, but somehow the head of the office — Ginger Gray — and her associate Amy found out about it, and Ginger came to my house after hours to go over the final paperwork and to apologize for the service. I’ve honestly never had that level of service before and was not expecting it whatsoever.
Additionally, when my car did need to be repaired, it was extremely easy and a painless process on the insurance end so I’m grateful for that — I’ve heard horror stories about insurance gone wrong.
I’ve had State Farm call me several times to offer me additional discounts that I newly qualified for when could have just kept me at a higher rate and I would have been none the wiser. Also, the holiday cards are always a nice touch and very appreciated. I’m definitely a fan and they’ve earned themselves a loyal customer.