Gates Hudson Community Management

They toik over The Villages in January. I was very impressed with their snow removal. I am also pressed with how quickly they have responded to my other two requests. I think they are great! THUSFAR.

Wow!
I am unsure why all the bad press here? Maybe things have changed as I just experienced a «God like experience» I am a lender working with one of the residents managed by this company and like The Holy man himself walking on water Rebecca B. Came in a saved our/​my butt. We were on a deadline and she made the things happen that I only could dream of from a large management company like this one. Usually you are just a number and I felt like I was family.
As cheesy as this sounds it is all true and I am very thankful as well as the home owner for helping us get the financing done on their home so quickly.

I’m not an owner so I can’t speak to that side of dealing with GHA but I lived in a building they manage in Logan Circle.
The building and the grounds were very well managed. The onsite property manager Richard was an absolute pro and added a lot to living in the community. Residents always had up-​to-​date info on the building, tips on things like saving water and avoiding pipe damage, advice on parking etc. He also would go out of his way to deliver packages right to your unit or give your dog a treat. Plus the building was kept spotless (thanks also to the facilities manager Carlos!) and had regular improvement projects to keep common areas nice.
I also liked that they used a community online bulletin board to get messages from management and neighbors, and it seemed like questions or feedback were received pretty attentively. I didn’t deal much with the rest of GHA but as a tenant I had a great experience thanks to the staff in my building.

They don’t do anything for me as a resident except take my money.
Don’t communicate.
1. They have yet to return any of my calls for months about my bank needing proof that the HOA has a property insurance policy. This amount has to be payed by me if the HOA does not provide proof they are insured.
2. In over a year of calling them, they have only once returned my call (leaving a vm) in response to my request for financial audit information. I still do not have the information I need on the HOA and where my dues are going.
Also, I only intermittently get bills and other communications from them (like notices of board meetings), yet they are all too prompt to make sure I get billed for late payment fees. I have since switched to automatic payments because I was tired of their BS games.
I don’t know why our HOA pays them so much money since they do pretty much nothing as far as I can tell.

Updating my review in light of the situation being fixed. I’m still not offering more than 3 stars as I don’t think this situation should have happened in the first place, but I will say that once I reached the right person at GHA, the situation was fixed in 2 days. They have credited our funds and set up the direct debits. Thank you, Nina for following up and fixing the issue!

Rebecca Bruner is wonderful to work with where most management companies take forever to process a request and or update info for closing not her all you have to do is ask :)
Nancy G.
NWTE

I agree with other Unilocalers. If there is any way to avoid this company, you must! They refuse to communicate. They do not respond to emails or answer their phones, and when they finally do they pass you on to someone else. I have spent over 4 weeks in email circles before getting a response to a simple question. Needless to say, if you have the power to go with another property management company, I highly advise it. Horrible experience!

We have the great good fortune of having Wanda Leap assigned as the GHA representative to our condo. Wanda is smart, energetic and efficient. She is possessed with a desire to do a great job, and a great job is what she does. She is proactive on lots of little details that make all the difference. it is also a pleasure to work with Wanda, as she always has a smile and is genuinely upbeat in her demeanor. She has given me her cell phone number so if I can’t reach her through the GHA business line i can still get her when I need her. Kudos, also, go to Hassan Kahn who is ultimately responsible for providing the environment that allows people like Wanda to excel.

Over 7 years while living in a GHA-​managed property, GHA did a good job of keeping order. My only complaint is that at closing, the company charges an outrageous amount for a condo resale document ($ 300) which is just one piece of paper. Kind of like a way to hit owners on their way out. It’s another $ 50 for the Rush fee. Perhaps it is the Board who makes this decision, so disregard if that is the case.
On a separate note, I cannot say enough about Rebecca Brunner, GHA representative. She is courteous, professional, and does a great job navigating the issues and frustrations inherent with being a unit owner in an HOA. Rebecca is a pleasure to work with and is a true customer service expert.

This group has done a great job which is unusual for a large company managing a small (40 unit) building such as ours. They are responsive, pro-​active and offer great experience our first year board has come to rely on. Wanda Leap and Bryan Grackin are a pleasure to deal with and i highly recommend both! They are heads and shoulders above the last two management groups we worked with.

I just wanted to amend my review to reflect that Carolyn, the property manager for Sycamores, is a doll. She came by our unit to apologize, deliver the pool passes personally, and assure me that her supervisors had been alerted to the matter and were taking steps to remedy the situation.
Carolyn also assured me that the administrative assistant with whom I had been interacting (and who was the source of the rabbit hole into which our concerns had apparently been falling) has been replaced at this time.
If you do find yourself living at Sycamores, try to ingratiate yourself with Carolyn — she’ll take care of you.

Find a better management company.
GHA has been doing a poor job of managing our community. Condescending, lousy ideas that are hostile to the Association, unprofessional, etc. Just because there me a person or two that is worth dealing with, according to other reviews, don’t be fooled. We have time and real experience with how they manage, not just a nice personality of one person who probably is looking for another job.
For example, the outside temperature has been in the forties almost every night this month of April 2015. We had a boiler problem. Instead of fixing it in the first few days of April, they put up a notice that it won’t be fixed because we’d be changing to air conditioning soon.
So, a community of hundreds suffer the cold nights, and some days, because according to GHA — «We only have to provide heat until April 15^th.» How’s THAT for being managed?
Historically, this condo kept the heat flowing until the first week of May. But because they «only have to provide heat until April 15^th», we’ve been without heat since the first week of April. Because that’s GHA, they do only what they «have to do», and believe it — you’ll have to fight to get even that much from them.
One person whom they’ve placed on our property is late for work 15 – 30 minutes every day.
This is just a small taste of how GHA manages this condo community. More and more good residents are moving out since GHA has been with us. Don’t look for hope with GHA, you’ll be sorely disappointed. They’ve actually made some things considerably worse.
Have your Board do proper research, visit with communties and see which companies are doing things properly. Steer clear of GHA. My better neighbors can’t wait to see them gone.

Pulte homes completed the last of our neighborhood mix of villas and condos in Lorton, VA just over a year ago and their property management company, SFMC Inc., continued to manage our community for the following six months then suddenly bowed out of the picture with relatively short notice. GHA was selected following a search and lengthy HOA Board & homeowner discussions. The GHA management team consists of Regional Vice President Mr. Sam Morrison and on-​site community manager Ms. Michelle Grayson. We faced two difficult transition challenges that the GHA team helped to guide us through. First was the Pulte and SFMC transition out of our community. Second was our own transition from a majority Pulte managed Board to a solely homeowner volunteer Board. Despite the bumpy road travelled, GHA was and continues to be instrumental in making this as much a seamless and painless process as possible. Our thanks to Sam and Michelle for their truly professional service and management skills.

I recently worked with Rebecca Brunner, Resale/​Refi Coordinator, and was extremely impressed with her positive attitude, willingness to help, and professional demeanor. Her prompt assistance was instrumental in facilitating a smooth transaction for my clients. We are all extremely grateful for Ms. Brunner’s genuine concern and eagerness to do an outstanding job. Thank you!

I am surprised to read the negative comments, my experience has been nothing but positive. My HOA association in Woodbridge VA was taken over by this company a year ago and the level of communication has improved significantly compared to what I was dealing with before for years. My onsite manager Terri Martinelli is extremely responsive and pleasant to work with. In the past eight years before GHA took over, there were a lot of rule violations that were not dealt with, but this past year I was happy to see that my neighborhood looks well kept, so I can’t complain.

I have dealt with GHA Community Management for over three years and it has be a very nice experience. They are responsive and the property manager was really helpful. Chris Giordano was awesome in helping me resolve issues in our D.C. property!!!

WORST. MANAGEMENT COMPANY. EVER
My condo was tricked by the builder into using this company and it has been a nightmare. They have failed to represent our association and I fault them for the massive, over due bill about which they failed to inform us.
Anita Amini was our portfolio manager and she was horrible, just absolutely horrible. We have a new replacement and he too is horrible — no response to any email correspondence.
If you are moving into a new condo and working with this company, I would highly recommend you look elsewhere. It’s worth the time.

This company is despicable. They manage the garage at City Vista and have absolutely no control or care over the garage. The door is constantly open to the garage and there are constantly people slowly driving through the garage who are not supposed to be there. A few weeks ago, the bike cage was broken into and a lot of bikes were stolen. When I went to report it to the leasing office, they said it was this company’s problem. When I then contacted this company, they told me that despite taking my money to «protect» my bike with «24 hour security» the theft was actually not my problem. They didn’t even report it to the condos or the apartment buildings OR the police! It’s unbelievable. It also took them 6 hours to even replace the lock and only because I insisted on it.
I really feel that this company is a total scam and only in it to steal money from people.

I wish I could give them a zero. This management company started working for my building this year and the transition was handled in the worst manner.
LACK OF COMMUNICATION:
My bank autopays my HOA fees every month and continued to make payments to the old management company, Legum & Norman while they told me they would «send me a letter with instructions». I never received ANY COMMUNICATION from either GHA or Legum & Norman. I watched as my monthly payments continued to leave my bank account only to receive a letter in MAY 2013 from Legum & Norman letting me know they did forward prior checks but that I should send checks to GHA directly in the future. I never heard from GHA even one time although they did have my phone number and email on file (I know this because they contacted me regarding other matters quite fine).
I looked up contact info for GHA and gave them a call. They would not speak to me regarding my account because they close the account after one missed payment. They sent me to a collections agency. Again, they never tried to reach me even once before doing this. There was no way I could pay GHA because my account was closed.
I contacted the collections agency and paid my account to get current for all checks which were never applied to my account and had to go through a process of canceling a handful of checks with my bank.
UNREASONABLE:
GHA refuses to take any responsibility in this matter. They have charged me $ 25/​month of late fees for checks they know I have been sending them, but got lost in the shuffle of moving and their transition into my building. I am sure this nightmare is to be continued, because to this day I still have not received any information on how I can make future payments.

Worst Property Management in the state.
I have been a residence of my community since 2005. I recently had a eye open experience of how poorly this company treats its clients on 1÷11÷13. I wake up and see my car has been towed from my assigned spot around 8:30am. I called and left a voice mail at 8:48am for my Portfolio Manager who is absolutely useless e for any property issues you may have. I also send a email at 9:12am to this person. Mind you its a weekday there office hours are 8:30am-5:00pm. I finally get a email from someone telling me that my car was towed at 10:30am. They tell me my car was towed because I had a balance of $ 16.95.
I paid in December I was on site the portfolio manager stood in the middle of the floor and told me the total that was due for the month of December, I scratched him a check he told me I was current. The check didn’t post until after the late fee date. That took my money cashed my check and then added a late fee to my account and didn’t say a word about it. Not a email, call, or letter to let me know that there is a $ 16.95 late fee on the account. I was floored to find out that is why I was towed!
After talking to a couple of people everyone treated me like I did something wrong.
The tow few was $ 125.00 after I explained my situation to one of the portfolio managers she told me her hands are tied because the CFO’s directive if its $ 1 or $ 500 they will treat your situation the same. So after we talked the person said they
would talk to the tow-​truck company. I thought they would waive the fee, but it turns out I had to pay $ 50.00 to get my car back! GHA Property Management are a bunch of crooks with no respect for the clients they support. Very nasty company who don’t have practical practice when dealing with the people who pay them. I think they are under the impression that the own your home. If things like customer service and respect are important to you please find another vender. I implore you too.