Gables Centerpointe

I have lived in several places in Fairfax and Gables has, by far, been the best experience to date. I have lived here for 3 years now. I just met the new manager, Matt H., and he seemed very eager to help me with my inquiry. The assistant Mgr, Sharmili C. has been nothing short of amazing. She has always helped me with requests immediately. On top of that, Vince and Tim, from maintenance fix EVERYTHING without hesitation… often the same day. I could not ask for more. They are all polite, professional and always helpful! There is always parking, and the building is always clean thanks to Melvin. Overall, I wholeheartedly recommend Gables!

I was mistreated by an employee of the company. If you are a resident or former resident, please send me a message. I’d like to share experiences. I highly doubt this was an isolated problem. More often than not, aggressive behavior tends to repeat itself.

If I could give less than one star, I would.
I currently live here and will not be renewing my lease. The leasing staff hardly ever answers their phone. I have to call at least three times before someone will answer. The community manager, Joy, is highly rude and dismissive… when she does bother to answer the phone or show up for work.
Moreover they attempt to charge you illegal fees/​fines for garbage removal and box breakdown, even though this is nowhere in the lease. I had to inform them of this before they removed the fees. Be careful or they will try and sneak it past you!
Also the walls are thin. I can hear my neighbors talking, not shouting mind you… normal, conversational chats.
The worst part of this experience so far has been the fire alarms going off at around 2 – 4 am every couple of days. THERE IS NEVER A FIRE. Apparently it’s a new system and they are having issues getting it working correctly. I seriously believe I have hearing damage. To their credit, I have received one nonchalant, email from management «apologizing» for the miserable experiences of being jolted awake, dragged out bed and having to stand in the parking lot for hours, while waiting for the fire marshall to confirm that yes, once again it is just Gable Centrepointe’s glitchy fire alarm. It’s not like I have to go to work in a couple of hours or anything *sarcasm*
But what if there is a real emergency? Forget the random, horrifying, piercing alarms that happen in the middle of the night… what about if there is an actual fire? Tenants might just ignore it, dismissing it as another glitch.
I can’t wait to move. I’m currently in the process of purchasing a home. This is the last time in my life that I will be renting :)))))