Fairfax Yellow Cab

DO NOT USE YOUR CREDIT CARD! I used them on June 6^th, paid with a card I almost never use, and had not used in months. I have not used the card since, and it is in my pocket. This morning the fraud department for my credit card called me to ask about numerous attempts that had been made in the past week, using my card numbers. The charges totaled thousands of dollars.
If you use a credit card for any of the Yellow Cab or the other cab companies that are owned by the same company, WATCH YOUR ACCOUNT FOR FRAUDULENT CHARGES.

Used them for the first time tonight, gave them a 45 minute head start using the website and the cab was here on time. Got to where I was going, no complaints from me and will try to use them more than Über.

This company is the same company as Red Top and I had no idea. This is by far the most the most unprofessional company on planet got damn earth!!! Super inconsistent. They do have some… SOME…good drivers and I was super hesitant to post this on here. They have stood me up not just once… but TWICE!!! Here I am at almost two in the morning sitting here waiting for another taxi company bc their incompetent, born without a got damn brain driver picked someone else up. He lied and said it was me!!! This happened to me before a few weeks ago and the company gave me a free ride… but I am never using this company again!!! I give big tips bc that’s just the right thing to do… however I will give them to another deserving company with better drivers. This company needs to get it together!!!

I called and requested a cab this morning for a pickup at 7:30 because I had to do a presentation at work (needless to say, I needed to be there on time). I was told I could not reserve a pick up time, but that a cab typically takes 10 to 20 minutes to arrive. So I say that is fine, but I won’t be ready until 7:30. The cab arrives at 7:18. I am not ready but rushing to now get to my (early) cab. I see a missed call on my cell, and call it back immediately. When I call back it is an automated system with prompts. I push the appropriate prompts, rush outside with my phone pressed to my ear talking to the dispatcher, only to see no cab (it left already) and to find out that I was considered a «no show». Outside of my own home. After I specified that I wouldn’t be ready until 7:30. Go figure.
The dispatcher asked if I want another cab sent (which would be another 20 min) I told them NO that it was too late, and I needed to leave right now and would find another way. Luckily, my husband was still home so I asked if he could drop me off at the closest train station. He said yes, but that of course made him late for his job (which I felt terrible about). About 20 minutes later, I get several calls from Yellow Cab saying a new cab is outside. I reiterate that I already told them it is too late and that I found another mode of transportation. So not only are they unprofessional, they don’t listen.
With all the competition that now exists (Über, Lyft, etc.) one would think that a cab company would provide excellent customer service to stay competitive. It is situations like this that will cause cab companies to become obsolete. I will never call Fairfax Yellow Cab ever again.

I would like to give this place a bunch of negative stars if I could.
Couple weeks ago, I contacted this place to get a ride to the Reagan Airport. Unfortunately, the driver showed up twenty minutes late and I had to run as if I were running a track meet to catch my flight once arrived.
In addition, the driver kept trying to take routes that were not the shortest. I have lived in the area for more than ten years so I am fully aware of which routes to take when going to Reagan. I tried to call their main office a few times but they hung up on me once they realized I called to file some complaints. Über is the way to go. DO NOT USE FAIRFAX YELLOW CAB!

I got cut off by cab 19, a Yellow-​Orange Crown Victoria, I honked he flipped me the bird. So I was writing down the cab phone number to call and file and complain about the driver. He circled a around and wanted me to get out and fight. I thought he has going to ram my car with his cab.
This man is serious unstable and should NOT be around the public, I’m afraid he will cause serious harm to someone.
It was a White Man approximate age 38.

Lunatic driver came within inches of sideswiping MULTIPLE cars by driving in between lanes on 66, then when honked at, proceeded to flip the bird repeatedly. Due to their lack of regard for safety and lack of screening for mental stability of drivers, I’ll be taking my business elsewhere.

I have not used a cab in Virginia or DC in 14 months. I only use über.
Clients at my job asked for me to call a cab for them. I give Yellow Cab the address and instructions to wait by the front entrance. They gave me a wait time of 10 – 20 minutes, if not earlier. My clients wait inside the front door so they don’t have to stand out in the rain.
20 minutes later, I get a phone call from the Yellow Cab number. It’s just silence except for the word «Goodbye» (which is really creepy). There’s no cab outside.
I call the company to tell them about the weird call and they say that the cab is waiting outside. There is no cab. I’m told to wait a few minutes. Still no cab. I call again and am told that the cab did not see the passengers and left. Again, none of us saw a cab. I have Yellow Cab resend the driver, giving them EXACT details of where to go, in case there was some miscommunication earlier. My clients go outside to wait. Soon after I received another creepy «Goodbye» phone call.
I can’t see the road from my desk, I contact the company again to make sure that my clients were picked up. They tell me that the cab is waiting outside. I go outside to check and there is a cab waiting… at the wrong entrance at the wrong building. And my clients are nowhere to be found. Either multiple cabs were dispatched and my clients picked one, or they gave up and found their own transportation.
I feel that this whole experience reflected badly on me and the business. Next time my clients ask me to call a cab for them, I’ll just request an über for them at no cost to them. It’s worth spending my own money to have the peace of mind.

The lady that answered the phone when I tried to book a cab was extremely rude when I was unsure of whether the street was Rd. or Ave. so they lost business based on that sub par customer service.

Guys, fairfax yellow cab is horrible. I called cab 170. I went down n guy said. He’s got another call n left. I complained. They said they are sending me another cab 34 in 5 mins that guy changed his mind n didn’t come. I again called third time n they said they are sending me 266 which as expected never showed up. Their drivers refuse to wait even for 5 mins. Request you to stop using it. It’s horrible.

It sounds like other people have had problems, but my experience was fine. I called late Sunday night for a cab to the airport very early Monday. I let them know what time I wanted and where I was headed. Fairfax Yellow Cab began sending me text updates on my cab 30 minutes before my appointment time, and texted me when it arrived. My driver was courteous, professional, and fast. Paying with credit card was also fast and hassle-​free. I will definitely use this company again.

DRIVERS DON’T FOLLOW DIRECTIONS!!!
Well, for the last 3 times that I have used this service, I have asked for the cab to pull up to the back door since I use a cane.
Today it was necessary since my husband has torn something in his knee, is using a walker and is going to the orthopedist. NOPE! AGAIN! The driver couldn’t read and parked in the street.
WHAT DOES IT TAKE FOR THEM TO FOLLOW DIRECTIONS??? They always apologize. DUH! The manager says that these are only 3 drivers out of 400. I say that it is 100% of the drivers that I have seen.
I am now searching for another cab company with drivers that PAY ATTENTION and a company management that DOES SOMETHING!
Too bad that i can’t give zero stars or minus one on this review!!!

I ordered a cab online an hour and a half before I needed it to pick me up and take me to the doctor. I got a text from 571−451−8583 at 4:31 p.m. saying my cab, Cab 47, was arriving. I texted back the number 1 as instructed to let them know I was on my way out at 4:32 and immediately walked out the door. I stood outside for 11 minutes in below freezing weather and my cab never showed. I texted the number back at 4:43 p.m. asking where my cab was and received a text from 571−309−8971 saying the cab could not find me and I should call to update my location. You can’t call back either of those numbers, so I had to go back inside the house to get the telephone number for Fairfax Yellow Cab. FYI, you have GPS, why didn’t you use it?
I called and spoke with Bob, who told me that no cab had been dispatched to my residence yet. But when he quit talking over me long enough to listen, he agreed that one was dispatched previously and he would re-​book a cab. Re-​book? I asked Bob why the cab driver didn’t call me if he couldn’t find my address because I know they all have cell phones because they talk on them the entire time I’m in their cabs. Bob’s response was, «that’s a good question, do you want me to re-​book?» Bob? Did I sound happy? Did I sound like I was calling to chat? I needed the cab when I called for it.
What the heck, Fairfax Yellow Cab? I book an hour and a half in advance and you still can’t get a car to me on time? Fairfax Yellow Cab you are UNRELIABLE and your customer service SUCKS too.

So I ordered a cab, it never came. As I’m getting my ride. I see a cab drive by on the main road. It was yellow cab of course.
They only get a star for the credit card machine.
I.called the lady back and she talked to me like she hated me and her job.
Springfield yellow cab is the ONLY consistent reliable cab.

Terrible service! I made a reservation for pick up 3 days in advance. Called the morning of 1 hour before pick up to confirm. Taxi was scheduled to arrive at 5:40am I had a train to catch at 7am at Union Station. I called at 5:50am asking where they were and they said no taxi had been dispatched. I asked to speak to a manger who said they would have someone right over. My train was not going to wait for me so I had to get my wife to drive me. They text me at 6am saying they were at my house, which I responded thanks but no thanks.
What a terrible service, no apology from supervisor. Don’t count on being picked up.

They said my cab would arrive in 10 – 20 minutes. After 40 minutes I still had time to download the app and register with Über before any cab arrived. The Über car I ordered showed up in six minutes, 50 minutes after I called for a taxi.
Note that when you call various numbers for Yellow Cab or Red Top in the DC area they all direct to the same place. Just use Über. Way faster and cheaper.

Reviews for cab companies seem to go up and down, and their reviews for service dependent on the service provided by the driver. There’s a lot of variables that a cab company cannot completely control, and I understand that. I’ve had ups and downs with Fairfax Yellow Cab, but overall the downs have been minimal and their full integration with the Taxi Magic app eliminates many of the pet peeves of using taxi services.
The Taxi Magic app is great, but not without flaws. For some reason, it pinpoints me at the building next door when I am sitting in my office trying to get a cab. Only once have I had an issue where I have had to call dispatch to get a new cab, and the driver that picked me up explained that the cab that was supposed to get me took a second fare on the way to pick me up, which he wasn’t supposed to do and screwed everything up.
My office is in a little-​known, hard to find cut of office buildings in Reston. To make things harder, the address has recently changed due to the Silver Line construction. So when I use the app for a cab, I have to walk over to the next office for pick-​up, and if I get a message that the cab is outside, but isn’t there, I call dispatch. On the up side, everyone from dispatch that I talk to is very nice, although sometimes I have to be transferred twice and restate my issue twice before it is resolved. A lot of times the driver will be in the wrong lot, or looking around trying to find the right place, and I’ll flag them down.
When I get in the cab everything has been generally smooth. All of the cars feature the Taxi Magic system in the back, which allows for simple, instant credit card processing. Ever been cursed by a cabbie for wanting to use a credit card, even though the cab window says they accept them? Or have the cabbie insist that you go to the ATM and get cash for him? That’s not an issue here … just swipe, add a tip, and you get a receipt with a «thank you».
Fairfax Yellow Cab and Taxi Magic has been mostly reliable and great for getting me to watering holes in the Reston/​Herndon area from my office.

I’ve used this company three times, each by booking ahead of time using Taxi Magic. The first time, last year, they were ten minutes late. The second time, in April, they were twenty minutes late. Today, they’re a whopping FORTY MINUTES LATE. I really don’t understand why they can’t arrange for a pre-​booked ride when I see their cars sitting around the metro station all the time.
If there were another option where I live I’d never call this company again.

We needed a way between the West Falls Church Metro and our hotel in Tysons Corner because the Tysons Corner Silver Line had yet to open. It was initially scheduled for Fall 2013, but that seems to have been delayed by 2 years.
Our hotel called us a taxi for a ride to the Metro station after we were done with breakfast. This Fairfax Yellow cab took the shortest route in accordance to my friend’s GPS app.
3.5 stars.
Fairfax County Taxicab rates:
First ¹⁄₇ mile $ 3.25
Each succeeding ¹⁄₇ mile $ 0.30
Additional passenger over age 12 $ 1.00
Waiting Time Rate 51 sec $ 0.30

To be fair, I took two rides with FYC yesterday (BOTH during rush hour traffic) and the one in the morning was fairly uneventful, even though it took him twice as long to get there than what the dispatcher told me. He was professional and courteous.
The one in the afternoon was horrendous! I received a call stating the the cab was waiting outside, you know one of those automated messages. I get downstairs and the cab is nowhere to be seen. I call dispatch. They tell me that the message was to state that he was on his way. Okay. 15 minutes later the guy shows up after I’ve been standing in the summer heat for longer than necessary.
What should have been a straight shot down 50 turned into a roundabout way involving an freeway and two other highways, and because of that we ended up approaching my destination from the wrong direction and had to pull a U-​turn to get back to it. Frustrating as anything! Still, not the end of the world, right? At some point during the drive, I noticed that the meter had climbed to above the amount I had paid the guy from that morning (including tip) and I asked the driver what was going on and why we were taking such a longer route. He told me that it was because traffic was bad on 50… okay. He then took it a step further when he slammed the meter to OFF. That was when I decided to not engage him any further. He was clearly having a temper tantrum, or at least on the brink of it.
He asked me to go ahead and swipe my credit card, which I did, but of course it didn’t work because he had turned the meter off. Awesome. Then he reset the meter and had me do it again, and it still didn’t work. Now his is really pissed and we finally get the dang thing to go through… all this while he is driving and NOT pulled over or anything. Anyway, we finally get there and he has a little coniption fit about how much I should pay him sort of wavering between what I think he should be paid and what the meter would have said, etc. Finally, I told thim that he simply shouldn’t have turned the meter off if he wants to be angry with the customer because he screwed himself over. I would have paid what the meter said if he hadn’t shut it off. I still paid him exactly what I paid the morning guy and was relieved to climb out from the back of the cab.