Fairfax Towing & Recovery

Car towed from Vienna to Fairfax. Literally 3 hours and charged 420 $ RIPOFF. Then he says we don’t do credit cards, cash only. The worker must have pocketed money. What company doesn’t take debit/​credit card in 2016… should take 420 and invest in a credit card processing machine.

Total scam. Charged an outrageous amount of $ 850 for towing car less than 2 miles to their lot and having it parked a few days for the insurance estimator. Charged an arm just to have it moved literally across the street to the auto body repair shop and another leg just to move to the rear entrance of their shop! Wowzers. *shaking head*

Called AAA today for help with my car. Dan from Fairfax towing & recovery came to help. Absolutely terrific. Dan had to override the shift lever because I couldn’t move or start my car and then took me to my mechanic. Pleasant and knowledgable. Can’t beat that! Thanks Dan!

It was a pleasant rescue for us from Fairfax towing n recovery service. We waited for 3hours till 3 AM for Blairs towing to tow our car, and eventually they did not show off. Bonus, a guy talked in the phone was extremely rude and mean. It was irritating experience. Huge CONTRAST for Brian from Fairfax towing cause’ he was really friendly, informative and helpful. He got everything done quickly because the weather could be raining soon. The best towing service in Fairfax city. Highly recommended

These guys are really solid. I’ve used them I believe 3 times to have my Jeep towed. They are really fast and courteous. The driver last time was very friendly and professional and towed me from where I had broken down on an exit ramp. He dropped my keys off for me at the repair shop. I think the longest I’ve ever had to wait for them is $ 45 minutes. I shopped around on price a little and I think this is the best you’ll find on the west side of Fairfax.

ULTIMATE belly-​flop. Going from a 5-​star to a 1-​star review.
Fairfax Towing & Recovery is NOT the best and let me break down why:
1 — They didn’t know where my pick-​up location was, even when I gave them a street address with a number… which leads to…
2 — Slowwww. I waited for almost three hours. Waiting.
3 — You can worry. Your car is not in good hands. Everyone you talk to on the phone will sound like they don’t know what’s going on.
4 — They didn’t even tell Quality Auto Repair that my car arrived — so it has been sitting there for two weeks untouched… WTF.
5 — the waste of time alone — along with ZERO follow-​through = total ripoff.
Time to program another towing company in my phone.

I called my Road Side assistance because I needed to have my car towed and they contacted this company to do it. I am very impressed. I had to get to work so I wasn’t able to be at my house when they arrived to get my car… which wasn’t a problem. The company did call me a couple times because I guess my insurance messed up my address but they were very courteous and professional not to mention PROMPT! I had given the dealership a heads up that my car was going to be towed there and they told me if it was there by 10am they could definitely look at it today but if not it may not be until tomorrow. FFX Towing and Recovery picked up my car within less an hour and happened to have it to the dealership in FFX by 9:30. Thank you guys!!!

Driving home Saturday morning at 2:20am, one of their trucks pulled out of a private school road in front of me, followed him for about 2 miles and he was all over the in both lanes. Contacted the company the next morning and was told he was on a «police call» (the school was dark) and he was probable tired, but she knew for a fact that he had not been drinking.
Sucks to be called in the middle of the night for a pickup, but if someone is debilitated because they have been drinking or because they are sleeping they should not be on the road.

The towing truck arrived on time as promised. The driver was very helpful.

Excellent service and customer service. I called at 4 am when my tire blew. They got there in 20 minutes. AJ, the driver was extremely nice and positive. Despite the late hour and scare with the tire, I was very comfortable as a woman alone.

These guys responded to my roadside assistance call and the tow truck driver was awesome! He took really good care of my and my vehicle! Such a nice guy… you know how they can sometimes be a little scary or intimidating? Not this guy! Just out working hard for his living wage. Can’t say enough about him! The truck could have used some A/​C, but he said that the turning radius on this truck was the best in the fleet, so I’ll take his word on that and gratefully accept the trade off.

Stay away! They are def not affordable and will rip you off with all their charges. They don’t have a contract with Fairfax County Police so they don’t have to comply with any guidelines!