Fairfax Locksmith

AWFUL BUSINESS!!! Now, I am looking to review Golden Locksmith. They have the same address as listed here so I’m assuming they are the same. If not, then disregard. But Golden Locksmith is the most unprofessional business out there. The person on the phone says that they can get someone to me soon and that the price would be $ 15 plus whatever it cost to get me back into my house. So the guy comes quickly (which is good) and he looks at the door and tells me the only way I can get in is if I get him to replace the lock. I said no way because that is too much of a hassle and too much money. So he starts playing around with the door a bit and before I can ask him an estimated cost, he breaks in. So he says «that will be $ 140. Sign here.» I understand that is a fair price price, but when I mentioned to him that I wanted to ask how much it would be before he broke in, he said «too bad. You should have asked earlier.» What a jerk. So a couple days later my roommates and I notice the door is whabbly (loose). So I call and explain to them the problem. They say that the boss will call me back. He never does. So I call again and leave a message. I never get a call back. So I call back again and no one answers anymore. In fact, it doesn’t even ring because I am pretty sure they blocked me so that they didn’t have to fix what they broke and were responsible for. Because I cannot get ahold of them anymore, I call my credit card company and try to dispute the charge until they will help me fix my door. The owner starts screaming at me on the phone with the credit card agent. THIS PLACE IS A SCAM AND THEY ARE AWFUL HUMAN BEINGS AND AN AWFUL BUSINESS!!!

Locksmith came and was able to unlock the door for me. I was surprised by the amount of physical brute force applied for what seemed to me to be a simple door lock, not a deadbolt and I was a little concerned that he may damage the door or lock. He said I was lucky that it didn’t come to that. Total cost $ 165
The good:
I got back into my apartment.
The bad:
Office told me he would be by in 20mins… it took him 1 hour. Ok, probably traffic, I don’t blame the locksmith, and I didn’t believe the dispatcher when she said it, but I’d rather her tell me a more reasonable estimate.
Dispatcher told me the cost would be $ 25 + labor. Not bad! But when the locksmith showed up he told me that it was $ 165. I asked him if he could show me a break down of all the charges adding up to $ 165, but he told me it was a flat rate.
Not sure if this is good or bad really, but I found it interesting all it took was for me to say «yeah, this is my place» and he was unlocking it for me. Good because i don’t know that I had anything to identify me as the owner, bad because what’s to stop anyone from doing this to any place?

I’m only giving a 1 star review because you can’t give any lower. These people are criminals. They quoted me a price of $ 54. Once they showed up to the pool where I left my wife and daughter to continue to enjoy the day. Because I had to get my son home for his over due nap. They unlocked the door in about a minute and a half. It was time to pay. The service guy that unlocked my door got her info and cc info. Then said that will be $ 165. Sign here. Now after about an hour on the phone with four different people they said there is nothing we can do for you once it is charged to the card. And we all know that is bs. So I said. Give me my $ 100 back or I will show up with the police. She then said. Go for it. We don’t actually have a shop. You don’t know where we are. So I please ask everyone that needs this service. For your sake. Don’t use them.