Fairfax Auto Gallery

Awful! The van was not as advertised. Numerous mechanical issues. Rude staff. Biggest regret purchasing a used vehicle here.

first of all, this is a no-​frills dealership. if you want some used car salesman walking around with you telling you what car to get, and pressuring you into buying a car, this is not the place to be. I already knew what car i wanted, and they just let me test drive it along with a few other cars. it was a decent price, so i went for it.
one of the tires was pretty worn, and i didnt really expect them to have put any money or work into replacing stuff on the car. its a used car dealership, and if you go in expecting that then you will be fine.

The buying part was okay. We went when there weren’t that many people there. They sort of gave us our space to look over the cars, test drive whatever we wanted, etc etc. Buying process was pretty painless as well.
However.the car was not what they told us. They said they put on new tires and brakes and it was in tip-​top shape for a used car. I guess I was the stupid one for believing him. After a month, we had a whole fiasco with a blown tire and a mechanic that we took it to said the tires were old. We also found out that the brakes were not replaced as well.
I am tempted to trade it for something else but cannot trust them to give me a reliable car now.

I wanted to be angry with these guys and write a negative review about them when the transaction was over… but at the end of the day, business is business and I had to remember that the process takes time. Things didn’t go as smoothly as I thought they should at the moment, but the transaction was still timely and the sales staff was responsive.
Mario and Jay are both good guys and experienced car salesmen and want to help you make the right purchase. Their deals on cars aren’t going to be found anywhere else… and the cars are in great condition for the price.
I just bought my 97 M3 from these guys for a hell of a price and its in GREAT condition. I’ll recommend Fairfax auto gallery to any of my friends who are looking for clean, high style vehicles.
All I can say is be patient with these guys, the wait will be worth it.

Short version — rude salespeople, ruder manager, horrible customer service. Don’t give your money to these people.
Long story — I’m in the market for a used car and found one at this dealership from autotrader and
. I called and made an «appointment» (they’re highly recommended as per their ad) for 7pm. I showed up on time and the place was swamped. No one could help me so they gave me the key to the car and said someone would be out in a minute to help me.
I waited for 25 minutes at the car, fully looking it over, etc. There was a fair amount of wear and tear, but that’s expected from a used car. After, I went back inside to see if anyone was available. They said they would send me on a test drive and then proceeded to send me in the car by myself with directions to drive up Lee Highway for 3 – 4 miles, then turn around and come back. I asked for someone to go with me, but the manager informed me he had no one to send.
After getting back from the test drive — over an hour after my original appointment was scheduled — I finally talked to a salesperson, but when it came down to price, I had to wait to talk to the manager. The manager was rude and treated me like I was stupid, even though I knew a lot about the car. He informed me they had installed new brakes and would not come down in price — but got thoroughly embarrassed when I pointed out the inspection receipt required him to put new brakes on.
In the end, he wouldn’t budge on price and was rude to boot. Some friends of mine had a similar experience, and while in the waiting room I found some people had been there over 2.5 hours.
A thoroughly awful experience — doesn’t even feel like they want you to buy a car from them.