BMW of Fairfax Collision Center

Worst collision repair center experience ever! They have poor customer service. They did not keep me informed on what was going on with my car. I had to keep calling them and the person handling my repair would never call me back. I finally drove over there in my rental just to get a status update and force them to talk with me. Turns out they contacted the insurance company asking for more money because they claim there was previous damage that they had to repair. I really think they are full of b.s. and that was there way of getting more $$$. What was an estimated 3 day repair took over a week. I will never bring my car here again. I only used them because they are a certified BMW repair facility that was listed with the BMW dealer.

I had a fantastic experience here. Pretty sure there is new management since all these 1 star reviews. Everyone was very friendly, professional and up front about my repairs. I had to bring in my i3 that got side-​impacted from a massive 2015 GMC Sierra. My i3 took it like a champ, and I have no injuries what so ever. They told me they’ve worked on numerous i3’s before, so I had confidence they would do a great job.
They were always keeping me informed through out the 1.5 weeks of repairs, including when it was delayed from the blizzard. I really appreciated them making the effort to get Geico to approve replacing my wheel as well, instead of trying to repair and cover the damage.
Over all, definitely 5 stars! Thanks guys for taking care of my Chappie!

My 750li was involved in an accident that resulted in my vehicle being damaged in the rear. I was informed that BMW had a collision center in the area so I opted to have BMW of Fairfax Collision Centerrepair the vehicle due to the computer system, etc. I gave the collision center my vehicle on August 12. It was communicated to me that the vehicle would be ready on September 16^th. This did not transpire. I received text message that the bumper was not put on straight — it was crook it so that necessitated a delay. I received a text message on September 23^rd informing me that my vehicle was ready for pickup. I placed a call to the collision center and was informed that there was a balance due of $ 3,380.00. I was in awe at this. Susie went on to explain that State Farm said they sent me the supplemental check amount to my attention. I never received a check from State Farm so I immediately placed a call to State Farm.
The individual I communicated with relayed to me that her file indicated that State Farm had issued and sent a check to me on August 19^th. I said this was untrue and could you please send a check overnight to BMW for the remainder of the balance. The individual concurred. The check did not arrive in the timely fashion as requested by me. It was received by the BMW collision center on September 30. I immediately secured by vehicle on that date. From September 23 — September 30 delay was not the collision center’s fault.
Upon retrieval of my vehicle, I observed that my FOB was not operating the vehicle at all. I have keyless entry, keyless ignition starting, automatic door locks, etc. I drove the vehicle to my residence. I retrieved my other FOB and attempted to utilize it on the vehicle. It did not operate either. I purchased two (2) new batteries for the FOB, and they still not were operative.
I placed a call to Susie @ the BMW Collision Center on October 1 to communicate my findings. Susie informed me to bring the vehicle back. I gave the vehicle to BMW on October 1^st. To date, I have not received my vehicle back. Thursday, October 8^th, I received a call from Susie inquiring as to whether I could drop off the other FOB? I said I did not want to drive back out to Fairfax due the horrific traffic conditions in our region. I communicated to her that I would be more than happy to send it via the USPS overnight service, which I did addressed to the attention of Conrad in the Service Department.
I addressed correspondence to the CEOf BMW North America in New Jersey on October 13. I received a call october 21 from a representative in the CEO’s office stating that she would research what is transpiring. She called me back the next day and said the BMW Collision Center would contact me. To date ((October 27), I have not had any communication from the collision center. It has been twenty-​seven (27) days they have had my vehicle and I have had no communication from the collision center. My registration expires on October 31 on the vehicle.
I will never utilize BMw Of Fairfax ever again or recommend them to anyone.

I had a headlight damaged in an accident, as well as a few other things. After the repair, I had to return to the shop 4 times to have them fix things that should have been noticed by one of their own repairmen. First, the fog light they replaced looked different from the other side. Second, the headlight they replaced had condensation in it. Third, a flap underneath the car hung down that they were supposed to secure. I noticed it because it rubbed against a tire whenever I turned. Fourth, I had to go back to have the flap re-​secured again because they didn’t actually secure it the first time I went back. I didn’t bother to go back a fifth time to have them properly aim the headlight they replaced since I figured they would just mess it up again, given their track record with the rest of the repairs. I ended up just re-​aiming it myself.
I thought this was an official BMW body shop? Not sure whether their technicians are incompetent or just don’t care, but this is not the kind of work I would have expected from an authorized repair shop. I might not have been so miffed if the manager had offered me some kind of compensation for my time, but he didn’t. Note to businesses: If you don’t do a good job and you inconvenience your customer, you shouldn’t expect to charge full price.

Great customer service and body work. Came in under estimate. Henry was extremely helpful.

My thanks to Susie and all the staff! I had bad luck with an accident just before my X3 lease expired. I was desperate to get the vehicle repaired by the turn-​in date. Unfortunately, more damage was discovered internally after disassembly. The repairs were projected to take 3 weeks longer, costing me another month of lease note. After explaining my situation, Susie and the repair team worked extra hours and pulled additional staff to support and prioritize my repairs. They got everything finished and handed me the keys at least 10 days earlier than promised. They constantly communicated updates to me via text and email, and were very patient and respectful of my pestering phone calls. I drove the X3 from the Collision Center to the BMW Dealership and turned it in on the due date. The inspector even commented on how beautiful the work was. Kudos to this first class BMW of Fairfax Collision Center!

Thank you to Henry from bmw center. My car looks great, his customer service was sweet. I would only deal with him moving forward as you was honest and didn’t try to rip me off. Also there is no way those negative reviews are true. I went back two days later from getting my car for them to fix something and it was done in 15 mins. So deal with Henry only from this store and you will be in great hands.

Brought my 328xi for bumper and fender replacement. I read the Unilocal reviews after getting the estimates and very much concerned. I have discussed with the manager on my concern. Initially they gave least importance to Unilocal reviews but later they clarified that it had gone through management change and promised on taking care of it well.
As promised they did an excellent job and finished it on time. They also provided daily status to me over phone and pointed to online location to track the status.
I am very much impressed with their job.

My door handle fell off! I took my car to this shop when I was involved in an accident. The other party paid for repairs. When my car was done, I drove it to a store nearby to pick up food. I opened one of my other doors and the handle fell right off into the parking lot!!! Good thing it did not fell off into the highway because that was my next destination. I took it back to the shop and that was when they remembered to screw it back in properly. About two years later one of my tires went flat and I had it replaced. I learned from the guys (a tire store) replacing my tires that the tire had been flat before because it was fixed using the tire adhesive. I was surprised because none of my tires had ever been replaced since I first bought the car brand-​new. This meant that when I got in an accident, the BMW body shop guy had taken out my tire and replaced it with someone else’s tires when they were checking and inspecting that area. The BMW body shop is just as bad as the BMW service place that is across the street– these guys will take other parts that don’t belong to your car and put them on your car and vice versa with other owners. They can’t seem to keep inventory in order. They also seem to have high school looking kids working at the body shop.

I would give it a ZERO star if I could! I went to refund 1000 dollars, but they charged me 1000 dollars again. OMG.

If there was zero stars I would have given it. After the accident I took my car to BMW of Fairfax collusion center. Big mistake. My driver door was replaced. The y.p. did a very poor job. I get wind noise when I am driving. After serveral. Times. I took my cat they could not resolve. I

The absolute worst service you could ever experience! Expensive, untimely, expensive, conniving, expensive, deceptive, and did I mention expensive?

Heed my warning. Take your car somewhere else. This will be the worst experience you will ever have. I ignored all the bad reviews and decided to give them a chance– BIG MISTAKE. I dont even know where to begin. They had my car on Oct. 3^rd. My car was supposed to be ready on 11−14−11. I just got my car back on 1−30−13! Promise after promise was broken. Everytime you call to check on the status of your car, no one seems to know what the hell is going on. After being on hold for 30 minutes you will only be told someone will call you back which will never happen. I was called on two seperate occasions stating that my car was ready only to drive down there and find out that is not the case. The first time they said they didnt call me I had saved the message and played it for them and they still denied. I sought out the individual that called me and played the message for him and he said it wasnt him yet it was his name and voice. Then he said someone must have had a phone number close to mine… What??? I guess they had the same name as me as well. Didnt know I had a clone. They called again on a Friday telling me the car was ready for pickup. Given my past experience with them I said I will give you to the following Monday evening to make sure that it is ready. Lo and behold I go in on that Monday only to be told that the car is not ready because they wanted to get it detailed. What??? You told me it would be ready on Friday and I even gave you extra days. No one called me to say that it was not ready. They tell me I can pick the car up on Tuesday afternoon. As I am driving to pick my car up on Tuesday, they call me to let me know that they found a defect in the paint and the car would not be ready until Wednesday!!! ARRRRRRR! Are you serious. This business cannot be this bad naturally, it takes work. They are completely unorganized and unprofessional and the office looks like a pig sty. What an embarrassment to BMW. As much as the cars cost you would think they could do better than this. I could type much more, but no sense in beating a dead horse. DO NOT TAKE YOUR CAR HERE, TRUST ME!