BJ Pool & Spa

I have worked with BJ Pool and Spa for a few years. They’ve opened and closed my in-​ground pool and provided repair services. I have found the work to be adequate, but a bit sloppy. For example, when they were repairing the vacuum, they used pool noodles to prop a part up to dry. To get to the noodles, they took out all the toys in the closet and left them scattered all around the ground. When I called to let the company know about this, Chelsea immediately got defensive. This has been a pattern every time I’ve called with a question or concern. It’s unfortunate because I started using them when I stopped by the showroom and had a great experience with their staff. Despite the other reviews here, I found Chelsea and her dad Bob to be hard to work with. I won’t be using them again this summer.

Bob, the President, and Chelsea, his daughter and General Manager are awesome! They have a great showroom and have been in the business for a very long time. They truly know their stuff and offer exceptional customer service. Great folks!

I contacted them because our hot tub had a leak. They arranged to come by at 9am on a particular day, I waited and waited but after a few hours they still hadn’t come by. I called and left a message but I didn’t get a response. I stepped out to run an errand at my daughter’s school and was gone for about 45 minutes. When I came back there was still no sign of them and I was home for the rest of the day. I had another company coming to take a look so it wasn’t a big deal. A few days later I get an email saying there were all these things wrong with our hot tub, my first question was when did the repair person come by? I emailed them back and asked when the person came by but never received a response, the only thing I heard back was the minimum it would cost to fix the hot tub. What’s stranger is that when the other company came by I showed them what the BJ’s repair person said was wrong with it and they were surprised the person could determine all that without actually looking underneath the hot tub. (the hot tub is on a deck so there’s no way to look underneath without lifting it up). A month passes and I receive a bill saying my payment is overdue (I had given them my credit card info so not sure why my bill was now overdue). In short, I was left with more questions than answers from BJ’s.

BJ Pool and Spa just helped us with a repair on our spa that has been a long time coming. We inherited the spa with the purchase of the house 18 months ago and it has been steadily leaking. The warranty company (who has also been great) sent out a company and the experience was lackluster for many reasons. After a few months of trying to get them to fix the spa, the warranty company told us to get a second opinion and let them know.
Adam came out to assess the issue with the spa and was able to identify a few problems AND talk to the authorization people with our warranty company in under an hour. He fixed one issue on the spot and ordered parts for the other fix. A week later, we got a call from the office to reschedule Adam to come out as the parts were in. He came, fixed the spa and patiently gave me a crash course in chemicals.
We were advised to keep an eye out and see if any other leak issues arise now that the major leak is fixed, but I can’t tell you how great it was to work with a company who was quick to assess the problem, straight forward with pricing and the issues needing repair, willing to educate us on how to care for the spa, and who didn’t need to be tracked down about coming back for the repair itself. Night and day between BJ and the original company we talked to! We will definitely be calling them again with any issues and I’m sending a note to our warranty company to suggest they enlist BJ in their coverage! Thanks, BJ Pool and Spa and Adam! So appreciate it!

My pool needed pretty much a rework of all the filtering and pump equipment due to age.
Contacted several companies for quotes. BJ’s was in the middle ground pricewise, but 2 of the companies were also sky high on their estimates.
These guys removed all the old equipment, put in a new concrete pad, & installed all new equipment.
They started on schedule and finished when they said they would.
Bill from BJ’s did a great job and is very professional as is everyone else there at BJs.
Bob (the owner of BJs) even found me a replacement for my outdated fiber optic light which had not worked in years and had been discontinued by the manufacturers for years as well. Talk about finding a needle in a haystack!
Thanks to all at BJs for the great job!

I’ve had BJ’s servicing my pool and spa for 12 years. I have to tell you that the service has been excellent and quite dependable. What more can I say?
Tim Cantwell Fairfax Station, Virginia