The Oil Connection

I paid for repair services on my vehicle to the manager, he gave me a receipt that said estimate on it, he crossed out estimate and hand wrote receipt, he told me the reason the receipt said estimate, was because their system was down. The work was not performed on my car, nor was it in their system, they had my car for over four months. I also had to purchase all my parts separately and take them into the shop, this was because the employee told me his company did not have an account to purchase parts. I later learned that this was a lie and a way for the employee to get away with taking the money. When the employee was fired he also stole the parts, The amount I paid the employee was for labor and some small parts that he claimed to have. I tried to be reasonable and not push them on fixing the car, because I was told they were short staffed and they did it for an extremely low price, my husband or self would call everyday, and everyday get a new excuse. I should have known that something was wrong when the employee told me they would do it at an extremely discounted rate, if I paid in cash only. The employee told me the reason that they wanted it all in cash is because I was paying a large amount of money and the credit card company would charge them a lot of money to process my card. from this experience I have learned that if something seems too good to be true, it usually is. Come to find out the employee stole the money and my parts, The other shop employees had no idea that my car was at their shop to have work done on it, because the employee that stole my money was the manager at the time. The employee that stole the money was fired, but later rehired. The company would not refund my money nor except certified mail from me. I had to take the business to small claims court to retrieve my money. The owner of the business however is a standup guy, he told the truth in court and he did pay us back our money, for the labor and parts. The owner is very honest and a very nice guy. The owner genuinely seemed very confused and bad about the situation and said he was going to make changes. He did not feel that he should be held responsible for paying us back, because his employee was the one who stole from us and he felt that was the person we should have taken to small claims court. The new manager is also a nice person. If I had to rate the owner and the new manager, I would definitely give the shop a higher rating, however it is hard to rate a company with more then 1 star, when they hire crooks and should have refunded my money immediately with all the proof and documentation I provided. I should have never had to go to small claims court over this. This was not for an oil change, this was for a clutch repair. I would give the company two stars had they excepted my certified letters with my documentation and just refunded my money instead of dragging it out in small claims court. The owner did say that he was cleaning house and making changes, so he may have done that and the business may be excellent now. I am just writing my review from my personal experience. We had previously used this company for oil changes and had absolutely no problem whatsoever, however my husband had always taken care of the oil changes, this is why we trusted the employee. I took the car in and gave the money to the manager, my husband would have never done business this way. Please look at my review and take it as, this may have just been an extreme case. This may not be the norm. Like I said, we have used this company in the past to have oil changes done and had no problems. Come to find out the reason the manager was fired, was because he also stole all the money out of the company safe. With that alone the company should have refunded my money without me taking them to small claims court, because they knew that he was a thief. We will not go back to this business ever again. I do feel sorry for the owner. This happened in October of 13, we just settled this about 6 months ago. I agree with the other posters, if the operation of this business has not changed, run far, far away.

If you are a female, and planning on getting your oil changed by yourself, I would suggest that you NEVER visit this location. I have visited this garage on three separate occasions and each time I went alone. Each time the same creepy hillbilly guy has tried to coerce me into going to his house. Uh… NO!
The first time I went the guy saw one of my tattoos and tried to get me to go to his house to meet a friend of his that does tattoos cheaply from his home. I don’t even know where to begin. This is wrong on so many levels: illegal, unsanitary, and just plain rude.
The second time he immediately jumped into a story about how he had a room in his house he would rent to me for $ 350 a month. My boyfriend and I have our own place and I told him so and that I wasn’t interested. He proceeded to continually ask me where I went to school. I told him repeatedly I did not attend school, I’m 35 years old, and I have a full-​time job. Then he was back to trying to get me to go to his house and look at the room. Uh… serial killer?
The third time he told me I needed new breaks. I asked him if it was the front or back breaks. He told me back. Then he tried to get me to take my car to his house right there and then and he would do the breaks for $ 50. I told him I was in a hurry and left after paying for the oil change.
Besides the fact that the guy had managed to completely creep me out, and I decided I would never step foot in their business again, I took my car to another shop and was told not only were the breaks he indicated nearly new, he completely neglected to tell me my rack and pinion were about to go out.
I don’t know what is going on at this location, or how they chose their employees, but I don’t feel safe returning there even if I did have a friend or my boyfriend with me. Stay away from this place… far, far away.