Superior Pool Service

If I could give a zero rating I would, extremely unprofessional, my pool went green, called Chris twice, sent an email with a picture of our pool, NOTHING didn’t even have the decency to say he didn’t want to do the job anymore, waste of space, probably won’t even respond to this review, NEVER use this company they are RUBBISH

Got a postcard mailer advertising a pool service special so we decided to try it out. Should have come here first to read the reviews. We were told we needed a new pump and given some options. We were also charged an initial cleanup fee because the pool was not serviced over the winter.
After a month the pool is still murky and cloudy with a good amount of debris and dirt. We are still not able to use the pool and were told that because the pool was neglected over the winter months there was no telling how long it would take for the pool filtering system and pump to clear out the pool water. I thought that was why we bought a new pump?
We were never updated on any of the work during this month long initial cleanup process. Never told what pump or installed parts and service was used or what was taking place during initial cleanup.
Today we went out to the pool to check everything and it still extremely dirty (he was just here yesterday) with none of the filtering baskets or pool cleaner cleaned out.
Our pool net is also missing which is odd and what a coincidence that this happens with the new pool guy. Extremely unprofessional that someone would take advantage of a customer.
Terrible service, communication and work. Definitely do not recommend!!!

I contacted Chris via a referral to replace a pool pump and motor. I left a message and he called back shortly asking for pictures of the pool equipment and the new pump and motor that I had purchased. Even though we were out of his normal area he gave me a quote and a day when he could do the job. The next day I accepted. Chris kept me informed during the whole installation process. When he ran into a problem because the thread pattern on the old pump didn’t match the new pump he told me exactly what needed to be done and went to a pool supply store to obtain the additional part necessary. Chris did a fantastic job and was very professional and courteous throughout the job. I would highly recommend him and his company.

Chris charged us even after he stopped providing service. Admitted it in writing, also promised to refund, but never has. Simply stopped returning calls and emails.
Might be a cool guy as other stated, but completely unprofessional. Beware!

I would highly recommend Superior Pool Service. My neighbor recommended Chris after my current service let me down on more than one occasion. I called Chris in an emergency and he was very sympathetic to my situation. Chris has continually exceeded my expectations. He always goes above and beyond to make sure that we are fully satisfied and aware of what is happening with our pool. I wish we would have found Chris and Superior Pool Service years ago.

I feel bad giving Chris a one star. In all honesty, i would rate his service a 4 and him a 0. I received his «first three months» for free and he did a good job. There was a time or two where he didn’t come each week, but hey it was free. As soon as the forth month started up he was nowhere to be found. The past three months we were in contact every week. When there was an issue he would show up. Now he won’t answer his phone calls or text messages. The only other review on here is completely accurate. It seems as though Chris picks and chooses his pools which benefit him and will only service those. Like i started saying, i feel bad giving him a one star because he was such a cool guy. But based on his work mindset, i would never hire or recommend him. The fact he is an adult and doesn’t even have the decency to return a phone call is mind boggling. Even if a pool didn’t work out for him to service, you would think he would at least contact the customer and talk with them about it. NOPE… Your better off going with any other pool service

What started as a great pool service company deteriorated to terrible service. The person in charge of cleaning would always show up on a weekly basis but failed to clean! No brushing though promised and paid for such service. No emptying of pump baskets though promised and paid for. Only when I would call and remind them would they come back do the work they were supposed to have done. Not to mention that they are very expensive. Lastly, my salt system apparently went out a year ago and they only notified a few weeks ago (year later) after I demanded a tech come out and clean in my presence due to the above mentioned items.

If this is the Superior Pool Service that sends out direct mail postcards with a phone number of 916−335−6399 and a Rocklin address, then I can’t recommend it. He came over and orally said he would do my pool only to blow me off. Apparently his strategy is to only scope out the easiest pools with his direct mail offer of 3 months free service.