Raphael Medicine & Therapies

It was the worst visit. I submitted paper work about a month ago and they told me that it should take about 2 weeks to have them processed. In two weeks, I gave a call but they kept saying they need more time. Another call was done, but they couldn’t find paperwork and promised to call back. Two more weeks passed and nobody called. Then I showed up in their office. They could not find my file and sad that the worst thing can happen I fill application one more time. It took me few weeks to fill that applications as I was doing it for my 3 kids. They could not resolve my problem and said that it is my right to be their customer or not.
It is the worst frustrated place. It is small office and they can’t take care of paperwork work and then it gets lost. No calls back for updated info done. It seems they don’t value their customers.

Excellent practice and caring practitioners. We are lucky we have choices for medical care and would drive hundreds of miles just to come here.

The office manager is clearly overwhelmed and not dealing with it well. She told me I was on a list for vaccine exemptions, then I wasn’t on the list, that my forms were incomplete, then they were complete but she didn’t know what I «even wanted.» I was told twice how busy she was with «hundreds of potential new patients» and she «didn’t have the time to explain anything to me.» Really, all it would’ve taken was a simple «let me send you the forms.» I had to email twice and finally call to find out if my forms had been received. If they were the wrong forms, common sense would dictate that she drop me a line-​or if that initiative was too much, just respond to one of mine– and let me know this. Instead, after being berated, interrupted and not being given the simple courtesy of clear instruction for how to move forward, I told her we would go elsewhere as her manner was unacceptable (okay, I said «rude and incompetent but I stand by it). What followed was a barrage of emails from her telling me I was immature, had berated her and her staff» (?? never had contact with anyone else),
false statements about how the process had gone (though the email thread tells a different story) and finishing with a completely absurd «don’t email me again or it’s considered harassment!» Truly bizarre.

What a blessing to have found this office. Dr. Sutton is wonderful. She is so kind, patient and welcoming. Amazing office staff. Her office manager/​medical assistant Denise is awesome with a capital A. I felt so at home in this office. Thank you!

I also am a long distance patient of Dr. Sutton and cannot speak highly enough of her practice. I wholeheartedly agree with the comments of Megan. I find Dr. Sutton very knowledgeable and very humble. She is easy to speak with and has a broad scope of experience to adjust her recommendations to my needs. What a blessing to have such a sensitive doctor, trained conventionally and able to extend herself into the holistic realm that is essential for my being.

After searching and searching for the right doctor, I was so happy to have been led to Dr. Sutton. We live in Austin, TX so some of our appointments thus far have been over the phone. We have worked with the other staff in her office and have found them to be helpful and kind.
Dr. Sutton is an MD who practices anthroposophic medicine, which you and I might just call «holistic». She has been practicing for 40 years and her level of knowledge of how the body works, is best nourished and heals is impressive. That being said, I have found her to be very humble and willing to admit that the medical community (whether it be conventional or holistic) does not have all the answers. Having followed her advice for the past couple of years, I am not taking any prescription medications and have even seen two cavities heal! Although, we have discussed it and I know Dr. Sutton would prescribe conventional medicines for me if I need them.
She sees families, more adults than children, and refers to specialists when it makes sense to do so. The Raphael practice also provides nutritional support for cancer patients undergoing treatment.
Dr. Sutton and her team are wonderful!