Lefstein-Suchoff CPA & Associates, LLC

I at first called the Capital One Bank in Elizabeth NJ to see if I could use the bank for a cash advance since I am a cap one credit card member for less than 5 yrs. and the woman answering the phone said yes I could if I can provide a pin or two forms of IDs. So I called again before going there and anyway I get there only to be told that I would have to use the Atm that is out side. I look outside only to see the drive thru window and a few cars, I walked back in and the male teller and a female working with a customer at the desk said that the teller next to to drive thru is the only way I could get the cash advance and then told me it was broken and they just called to have someone come out to repair it. and that I should go to a Santander bank nearby or across the street. Okay I went to the PNC Bank and a very professional teller took care of me within 10 minutes and if all goes well I will be a customer at the bank because this was great service provided and She mentioned that Capital one Branch always tell the customer that they can t do the cash advance and sends the people to there bank to get there cash advances done and PNC staff went to talk with then about what and why they keep on doing that and they just did not seem to care at all. So If you need a cash advance call and double check before using that Capone Bank. This is an inconvenience to people using there products. they get one star from me only