Cvs Pharmacy

If the pharmacy was any slower it would be closed. This cvs is way too small to handle this town. You always have a bunch of wide eyed cashiers and a line all the way down the isle.

I’ll start by saying the convenience of having a 24hr CVS, is unquestionably OUTSTANDING! How perfectly convenient! However, you have the pharmacy employees and that’s where the low score comes from; and this is not to include the African American woman that wears glasses and that mostly works at the cashier. She’s pleasant! This review goes to horrible, horrible employee Leora and equally horrible, unpleasant employee Hawash. Leora was very rude and lacked some serious customer service skills. I mean, with camera’s rolling, i’m just not sure how these two have never been caught being rude to customers?! Customers tried asking him questions and he had this, don’t bother me attitude. So people wouldn’t ask. WIth us, he had us wait over 40min to pick up our medication after we were told it will only take «about 15 minutes.» When we got tired of waiting, we asked the African American woman if our prescription was ready, she went to this Hawash person and without him even looking our way, just said «oh, i forgot to make the call.» WHAT?!! Again, didn’t even look our way once. No apologies. Nothing. Just a very dry, unfriendly person that shouldn’t be working with animals, let alone HUMAN BEINGS! Same goes with that Leora person. The way i watched her treat customers was outrageous and totally uncalled for. Two people this pharmacy would be better off without. In fact, as long as they are working there, i rather take my future prescriptions elsewhere. Yuck to these people! Family, friends and future customers beware!

I have been going to this drugstore /​general store for years for prescriptions and many other items which they carry. They are always efficient with filling prescriptions. I have been using this store, since it has opened and find it to be a helpful place. The people who work there have been sharp, efficient, knowledgeable and personable. The people I have dealt with the most, at the pharmacy, are Olga and Priya.
I find the sales to be superior and believe that they save many people a lot of money. It is a most popular place, since many people go there.
Also, the store has the great benefit of being open 24 hours a day, seven days a week.
Another benefit of this store is that it is located in a nice neighborhood with a low crime rate. In all the years I have been going to this locale, I have never had a problem with a confrontation or being robbed.

It’s 24 hours. You know how hard it is to find a 24 hour anything in Bergen County? I first fell in love with this place when it was legit 3:00 A.M. and I decided since I couldn’t sleep I should pluck my eyebrows. Ran over to CVS, bought a pair of Tweezerman tweezers, candy and a Redbull. The Indian staff was so nice. My love affair began that very night.
It’s 24 hours! That’s all you need to know and thats why it gets 5 stars.

It has taken me time to decide just what I wanted to write and to make sure that my thoughts were clear with examples of why the poor rating.
First of all, there is no question that this is a busy pharmacy. I would love to see another major pharmacy open up in Radburn, perhaps right across the street where the dollar store is (not that I don’t like the dollar store, or it’s people.)
The prices here are significantly higher at CVS than other pharmacies. Well, since that is a huge claim to make — let me give examples. One of my precriptions, Terbenafine was 79.91 for a 30 day supply. Insurance paid for 3 months of it, but if I wanted an extra month, the cost would be mine. Should I, shouldn’t I. Well, I decided to get it and pay the 79.81, to find out two days later, hold on to your hat, the same prescription is 4 dollars, yes 4 dollars at WALMART.
Well, if that were the only such example, then we could call it a fluke. But, in December when I had an upper respiratory infection — whatever was going around, I coughed so hard I broke 3 ribs. Off to Valley Hospital at 2 am, then to CVS at 4 am with a prescription for Promethazine DM Syrup with codeine in it. Price at CVS, I mean it’s 4 in the morning, and I need it — 27.81. The refill was 28.84. So, 56.65 for the 2 prescriptions. AND THEN TO FIND, at WALMART for the one prescription — 4 dollars. SO 8 DOLLARS TOTAL.
There were several other examples equally as startling but I mention those first.
I believe that this CVS — which has a significant volume deserves credit for putting out the number of prescriptions that they do. Certainly, you can tell that the staff there works very hard. Most notable is a new employee MAX, who was an intern, now hired, who is probably one of the most patient, decent, helpful and supportive professionals I have seen since forever.
And now here it comes. Carol, who is the Manager of this pharmacy is the most rude, arrogant, obnoxious, condescending, dismissive, kurt, add rude again employees I have seen in my lifetime. Sure, she manages a place that has a high volume, and CVS should give her credit for that. But, it is HOW she manages and interaction with customers AND EMPLOYEES that speaks to how poorly managed this location really has become.
YES, It’ nice to be important, but it’s more important to be nice.
And she will walk away from you when you have a question, even though you aren’t finished asking what you would like to ask, because, well, she is done. Her body language reeks of «listen, I don’t have time for you, and if I did, I just gave you 25 seconds of my time.» She will yell across the back to you, with no patient respect or confidentiality, and she then pretends she was’t talking to you — (she points to her headset) even though she had’t talked for 2 minutes before, or a minute after. As my grandmother would say, «only a real fool, thinks that everyone else is a fool.»
When I asked for the Regional Directors phone number, she said she didn’t have it, and walked away. You mean you don’t know who your boss is? Highly unlikely. But, she is allowed to get away with the because of the volume of the store. SHAME on CVS that they have come to this. By the way, 3 of the employees behind the counter gave me the name and phone number of her boss, 2 of them with a wink, because obviously her attitude also transcends to her employees as well. I told her at first, I guaranteed I would be leaving the store with the number of her boss.
She shrugged her shoulders, and laughed. Being behaviorally specific, with examples, please interpret that for yourself, I am trying to keep this review with only facts, not opinions.
I did in fact, find the name and phone number of her supervisor and was able to speak with him. He gave me the usual speech about how surprised he was and how he is sure that there must be a misunderstanding. I told him I didn’t appreciate being berated in front of other people in the store, being walked away from when I was still asking questions, and treated disrespectfully. He said he would call me back during the next week, that he was busy, but he would call. HE NEVER DID.
So, where does Carol get her support to continue this behavior? I suppose from her District Manager who works out of Union County, because he is too far to really get involved, it’s extra work for him to care much, and the store does a large volume.
THIS IS WHAT CVS on FAIR LAWN AVE IN FAIR LAWN has become.
At the moment, I am not able to locate the name and phone number of her District Manager, I try to make sure all my reviews have detailed information, but I will be sure to locate and add it in the next day or so.
I guess CVS as a large corporate entity has gotten to the point where they feel they are doing their customers a favor, so that any bad, rude behavior on the part of their Managers is just part of doing business. SHAME ON THEM.
The Costs, the attitude, the rudeness & poor corporate response speak for themselves.

Gonna start off by saying that the prices are very high. The waiting line to purchase is extremely long. But when I ordered my prescription medication over the phone they were punctual in giving it to me on time when I arrived. I would only recommend cvs for prescription medication only because all the other stuff you could perches cheaper somewhere else.

It’s open 24 hours. If you’re bored & can’t sleep, an insomniac or vampire, you can scroll thru miles of aisles of foot care products, laxatives, ‘as Seen on T. V crap’, dog toys, seasonal aisle of more things you probably will never use or need, vitamins… I could go on & on…

24 hour cvs close to home is always a plus! Especially because Bergen county has crazy hours for retail stores, it’s nice to know you can always count on this store!

I LOVE THIS CVS! Thank God its open 24 hours. the staff is very helpful! Will be back again!

Front and rear parking, very nice and clean store. Professional and friendly staff. Open 24 hours and well stocked.