Absolute Medical Care

I thought Dr. Vila was a pretty good doctor in person, but I have concerns about relaying of important lab information. I was asked by the doc to redo a urine sample because of concerns about what they found in the first one. So, I went in and redid the urine. Two week passes and there’s no update. Four calls later in the span of the last week I finally get word that the lab «never sent my results over», not to mention that in all four calls I had to clarify that my request is about a new urine test and not labwork from a month ago… told today that the doctor will «definitely» call me back and of course I never got a call back. I called for a fifth time only to find out «no one put a note in» for the doctor but they promise she will discuss my results with me tomorrow.
God forbid if there is something serious found in the test and I am not told until three weeks after the fact. Why wasn’t the lab order checked? if an order wasn’t completed by the lab, that should have been caught right away, remedied, and the patient informed with timely updates.
Truly disappointed. I really liked the staff but it’s important to patients to know of any possible illnesses ASAP. There shouldn’t be a wait like this.
UPDATE: Waited until 3 pm the next day and when I still didn’t get a call, had another doctor tried to advocate on my behalf. She had to insist (politely of course) that let the doc know I needed my results. As soon as she hung up the phone I got a call about my results. It should never take the intervention of another doctor for me to get a short one-​sentence answer. It was explained there was new staff but I don’t think «new staff» explains a 2 week wait and +5 calls to get a simple answer… especially when I recognized all the voices on the phone that took my messages from 2 months ago when I first made the appointment!
NEVER going back here again.

Dr. Levan is truly a marvel, Her attention to detail and amazingly broad base of knowledge is truly remarkable. I have seen many doctors in my life but she is by far the best.