Floris Nail & Spa

The place is nice and clean but the staff is very unprofessional. She and her coworker were laughing and talking about my friend and I the whole time and rushed through our manicure. The girl demanded I tip her before my nails were painted. After leaving dissatisfied the first time, I decided to give them a second chance. In my most recent visit there I chose the $ 60 pedicure. I was satisfied with the pedicure until the end. I arrived at 6:15 after work and they closed at 7. Right after she was finished with my pedicure (at 7:15) she pointed at the clock and said I needed to leave. Mind you, there were still 3 other customers getting their nails done. I wanted to make sure my nails were dry before leaving and they demanded I pay and leave. This was their last chance and no matter how good the pedicure was, I will take my business elsewhere.

Had a great time with my 2 girlfriends. We were placed in the «party room» which is gorgeous. The service and our attendants were very good. Expensive so make sure you have surplus $$$$

I have been here several times over the last few years. Several times I have told myself I would not go back.
After being treated with disgust if no appointment was made, I made one weeks in advance for pedi and mani gel. When I arrived there was a huge group in front of me. I was standing in line with my daughter and overheard a woman without an appointment want to get a pedicure with the group. They told her there was no slot. So I chimed in and said that she could have mine because I was in a hurry and would just get my gel mani. So what did they do… They took her to go get her pedi and had me sitting in the lobby to wait for her to be done… how does that make any sense?
Last straw for me. I walked out and haven’t looked back.

Do your research before stopping by! They prefer to be seen by appointments, staff seems annoyed with walk ins. I got the European pedicure ($ 45) which was fair, but there was nothing special about it. The only difference between a classic pedicure and the European pedicure is a longer massage for an extra $ 15. In my opinion, I wish I would have gotten the classic to save some money. I attempted to get a gel refill for my nails, but I had to decline due to the price. If you plan on coming to Floris Spa Nail, expect to spend your money. It is expensive! Staff seem impatient and unwelcoming the majority of my visit. Very disappointed by my overall experience, this is the last time I will get my nails done here.

I used to love it, but the quality of both regular and gel manicure has consistently gotten worse, to the point that regular nail polish peels in less than three days, and gel manicure does not last a week. At the same time they try to push new, pricier services. This is a shame, as it used to be the best nail spa around.

I have been to Floris several times and each time thought… that wasn’t at all relaxing. Creepy employees, very little English spoken and generally you’re treated with total indifference. Today I went in and when spoken to I told the manager I wanted a pedi and gel refill. Not one person was waiting and she asked if I had a «reservation?» And when I said no, she told me to come back in 4 hours! I said if I leave, I won’t be back. She shrugged. I guess the Nail biz is booming in Exton! I will never go back!

If you want the good and the bad and the honest truth, here’s my review. I went to Floris for the first time last week. I was impressed upon entering. The salon is attractive. They did a nice job on my European pedicure.
HOWEVER, they charge an extra $ 10 to remove calluses. Then I went on to get a manicure and they ask you to pay beforehand so I did. In the meantime, the worker kept speaking Korean to another worker wondering where her tip was. Little did she know it was on my lap. So another worker came over and asked if I planned on tipping. I said yes. They continued to talk about me. I felt so uncomfortable I couldn’t even relax, which is what I hoped since I had already payed $ 80 (pricey as compared to other places). So, I tipped the manicure nail lady 20% and she followed me to ask me where the pedicure lady’s tip was. Oh my gosh, i couldn’t believe my ears (her tip was in my back pocket by the way).
What should have been a relaxing two hours turned into a very uncomfortable experience and $ 100 in the hole. Please someone tell them that IT IS NOT OK TO ASK FOR TIPS. Tips are not guaranteed! The ladies at this salon expect big tips and have no problem confronting you. I will not be returning.

So great! Awesome customer service, therapeutic experience, and great talent! Just a smidge spendy. Mani-​pedi (spa) is about 65… I even got a little facial massage with my eyebrow wax… and she was perfect with the waxing! Totally worth a couple of extra bucks!

First time here today! I love that they have a variety of different treatments for a pedicure! I had gone with the European pedicure. I had a nice girl Sarah who had done my pedicure and she did a phenomenal job! After she had me sit down so my toes could dry. A nice man had came up and given me a back massage which is really nice. My only complaint is that everything is a bit pricy but what you’re paying for is absolutely worth it. I would highly recommend coming here!

I did not like the service at all. The pedicure was terrible. They hardly took off anything with the pommice stone. The polish was old and did not go on evenly. When i moved to the manicure, the tools were sitting in a blue water, God knows what that is and when it was cleaned last. The kicker, before she does my nails, she asks me if I want to pay first. Great idea. So I do, and they charge me $ 17 for my daughters nail polish, which they said was $ 13 when i made the appointment. Overall highly unsatisfied with the service I still leave a tip. She asks me which one is for whom? And I say this is for you and the other one is for the gentleman. She takes all the money and gives it to the other guy. she comes back and asks me if this is the first time I am coming here. I say yes. She says «next time bring some more money for tip this is too little». Don’t worry, there will not be a next time. Don’t be fooled by the pretty décor and nice music!

Barely a sub-​par pedicure. My tech refused to remove my dry heals because I didn’t want the extra treatment, just wanted her to use the foot file. I won’t be going back here again. This is one of a few bad experiences I have had here.

Always a good experience getting a pedicure. More expensive than other places but worth it.

I became a member about a year ago and since the first time my GF got me a membership everything has only gotten better. They re-​did the lobby and it even looks nicer. Can’t wait to go back!

Let me preface with this: I have never in my life taken out the time to write a bad review. But I feel like something should be said about this place.
I was in a hurry and googled «nail salon» and walked into this place. Yes, it does have a beautiful interior. Hence the one star. I walked in stating that I desired just an eyebrow and lip waxing, and they promptly brought me to a room. Hence the two stars. But that’s where it ends.
The lady who did my waxing’s name was Kim. She told me right away that it would be $ 20. I said ok. She asked me if I was ok with that. I immediately felt insulted… thinking «if I already said yea that’s fine why are you inquiring if I am able to pay for it?» Anyway I let it go, then she proceeded to explain to me why their prices are so high, «well here you get luxury pampering… high quality, expensive». That whole statement turned me off. Maybe this just isn’t the place for me. I wished she would just get on with the show. Since she kept belaboring her unsolicited point, I responded saying «yea, usually it’s just $ 5 and $ 7. But that’s ok». She went on and on about how they are expensive for the high quality, but then said «ok – how about $ 18?» WHAT?! For a place that is supposed to be so fancy, how did this become a haggling deal? Am I in an indigenous town in Latin America? What is going on here? A «high quality expensive» spa and salon should have set prices. I can’t understand why she is bartering with me, when I never even asked for this. I am now turned off for the second time. Not the end of the world, however. If I am paying $ 20 for lip and eyebrow waxing (before tip) when I normally spend $ 12, I’m at least expecting the same or better job than what I usually get.
That was not the case. She did my eyebrows, only waxing off the bottom below my eyebrows. I have been getting this done for the past 6 years, at many many different salons, in all different cities. I have never had someone neglect to wax the top part off, or had to coach someone on what to do. I have to inform her that she should wax the top part off too. For all this, I could’ve just tweezed at home for free! At this point I am actually getting annoyed. I thought I was going to receive a high quality job. I don’t even like the job she did. They look almost the same as when I walked in. Then she did my lip, I looked in the mirror (suspicious at this point). She missed some spots that I had to ask her to go over. I hate having to tell people how to do their own job. And especially after the speech she gave me. Super awkward. But I had to get my money’s worth.
When I went up and paid with a card, she mentioned that tip had to be cash only. I felt so embarrassed to give her only $ 1, but I could not muster up anything more after what I had been through. Keep in mind this occurred approximately 7 days ago, and my lip hairs are coming back (the small ones that never came off with the waxing job she did). I tired to stay polite during the whole ordeal, but I will never be back there again. I’m just irritated and even a bit insulted by her attitude, and furthermore dissatisfied with the quality.
I’d rather go to any random family owned nail salon that does an acceptable job at a decent price

One– I asked for a «uv gel fill” — twice. With Uv gel polish. She tells me $ 50 which I’m not too happy about since that’s what you’ll pay in a nice NYC salon. I tell the woman that is going to do my nails that I want a gel fill– so what does she do? She starts putting acrylic over my gel nails. I tell her no and she keeps insisting and THEN tells me it will be $ 70 for a gel fill. $ 70!!! I have had gel nails for years and have never paid more than $ 50 and that was with a shoulder and hand massage. I should have stood up and walked out but I wouldn’t have time for another two weeks to get them done. See the pictures. They are hideous– thick, lumpy. I feel like one of my kids did them. The attitude and communication in the salon was ridiculous– their prices are unreasonable and obviously their skills are lacking. Do yourself a favor and go anywhere else.

I’ve been to the Floris in North Wales and loved it, so when I moved to West Chester I went here without a second thought. Sadly, I was disappointed. Their prices for a gel manicure are higher than any other nail salon around. I got my nails done on a Sunday and they had already lifted and chipped by Tuesday.
I went into the salon and I was rushed around, they fixed one that was chipped but couldn’t get me out of there sooner. I actually experienced someone else with the same experience (coming in to get her gel manicure fixed) when I was getting my nails done. I should have known.
Not even 2 days later more lifted. I gave up at that point. A gel manicure that should typically last 10 days didn’t even last a week. I should have saved the money and gotten a plain manicure. I’ll know for next time.
I’m really disappointed as I really enjoyed my time at the other Floris salon!

I love getting pampered once in a while, so the name of this nail salon attracted me right away. When I walked in I was greeted immediately by the owner Kathy. She extra warm and friendly and kindly asked me what I would like to have done. The place right away seemed soothing and relaxing. They have friendly staff and a remarkable ambiance. It was as clean as my own home and their instruments get sterilized! The pedicure was amazing! They really take their time with the massage and the hot stone treatment was to die for! Overall they are not in a rush to get you in and out. They take their time and make you feel like you are on a mini-​vacation destination!

I am not a frequent flyer at nail salons, but when I do go, this is the place to end up. I have tried others in the area and none are as clean, organized, comfortable or friendly. I have had to walk out of other salons before even getting started because of poor ventilation. You know the places, where the chemicals hit you in the face before the door is even closed behind you…
On top of the compliments above they are very kind to my daughter when I bring her in and they do a great job with their nail art on her.
I have had regular manicures and have tried several of the pedicures. All have been very enjoyable with thorough massages and good care.
No matter which services you get here you will be offered a shoulder rub while you are drying at the end. There is no charge but I always end up leaving a good tip in the jar because it is always worth it!
**It is a large place but do not expect to pop in and out during ‘prime time’.

I’m not one to get my nails done often, but when I do I always go to Floris, or their new sister salon Elise.
Pros:Clean and spacious, wide selection of colors (better selection at Elise), calming music playing and overall great atmosphere. Most manicurists are lovely, as my go-​to is Kathy (Floris) or Laura (Elise), who also does my eyebrows.
Cons: I took one star off for inconsistent service. The perfect time to go is NOT during a rush hour i.e. Weekend mornings and afternoons. At Floris, when things get hectic, the employees can be cold and insufficient in their nail care. Regardless if you have an appointment you’ll have to wait at least 10 minutes if the salon is full. If you can, go during the weekday where a relaxing manicure/​pedicure can actually be relaxing.

This nail salon is spacious and comfortable however the service was awful. I asked for a standard pedicure and the tech shoved a price list into my hand without saying a word to me. So I reiterated a regular pedi to which he looked annoyed. I was NOT offered a drink of any kind.
The pedicure itself was good and thorough. No complaints.
I was very much looking forward to the massage while my pedi dried and did NOT get one. Upon paying I handed the pedi guy a $ 5 tip and he looked right at me and said, «Is this all the tip you’re giving?» I was shocked.
I will never, ever, go back.