Foss Motors

We have purchased 5 cars and recommended Foss to friends. NEVER a disappointment! The sales staff is great, service, they are the best dealership in the area! Most importantly, I was never a Dodge /​Chrysler fan! I am now!

I drove two hours from RI to Foss Motors in which I purchased my 2015 Jeep Grand Cherokee and was beyond happy that I did. The service from EVERYONE that I encountered was outstanding! Having had done my research on the car itself along with the prices, I got the best price for this car along with the best price for my trade in. I had shopped at other car dealerships in my RI area who told me it would be IMPOSSIBLE for me to be where I wanted to be with a price and I am glad to say I will be driving by with my car from Foss Motors to show them that in fact it was possible. :)
And with Foss Motors being the third dealership to visit for the same exact Jeep it was the first who showed me what it had from the front bumper to the back! Couldn’t be happier with my search ending at Foss Motors — they were better than great and I HIGHLY recommend them

I have purchased two brand new vehicles from Foss and I’ve gotten the same excellent service each time. In 2013 I bought a new Dodge Dart. In March of 2015 I bought a new Jeep Wrangler Sahara.
They have one of the best sales departments ever and they gave me a great trade-​in price for my Dart. Brock is one of the best salesmen that I have met and I would recommend anyone to go in and see him.
They take care of me so well and I don’t hesitate when I have an issue. They’re my number one place to go!

This review is for the service department. I’ve brought my jeep here approximately 5 times totaling well over a thousand dollars of work. Two times was due to the engine overheating, which happens without warning; the check gauge light comes on and I have about 3 minutes before my car is smoking and throwing up all it’s coolant. The first time they determined the coolant fan needed to be replaced. Within a few hundred miles, the problem resurfaced. After spending 4 hours getting it 50 miles to try and make good on their warranty (had to keep stopping to let the engine cool off), I was told the warranty didn’t apply because now the issue was the coolant fan relay, which they replaced. Well here we are 4 months and only 400 mi later and the same exact problem has resurfaced a third time. I’m not making the same mistake of trusting their warranty; I’m sure they’ll find another reason it’s failing this time. I’d give them one start but that would imply this is a unique experience. My search for a competent service department that doesn’t take advantage of you by charging you for services you don’t need continues…

I purchased my 2014 Ram 1500 crew cab from Foss and no other dealers could beat the price. I started the deal via email and I was at the dealership for maybe an hour and a half total time. Everyone was super friendly. I will not hesitate to go back and buy another vehicle from them.

Service is great but… Tried to buy a Jeep and they were $ 300 higher on their best offer than Herb Chambers. They claimed it was a difference in destination fees. When I called Herb Chambers to qualify the fees Foss was wrong. The sales man at foss went back to his manager and retuned promptly with no change. As i was leaving acomment was made that «if he wants to talk to Herb Chambers let him go outside» In a loud voice. Ichallenged his comment in an angry voice and was asked to leave by another macho guy. When you can’t beat the competition… bully the customer and throw him out. At Chambers I dealt directly with the decision maker .I find it annoying to have to deal with the wizard of Oz scenario. I bought the car from Herb. They accuse the competition of being less than upfront while they want me to pay more.

Not sure where the low ratings come from… I bought my Jeep at another dealer before I lived in the area, now that i’m local i have been bringing in my Wrangler Rubicon and they have been great every time. I have had multiple recalls fixed, and they are doing a gas-​tank warranty service right now… very cool and no charge. Never upsold me things i didnt need, never keep my car more than a day (usually out of there faster than i planned). They do nice work, and have not done me wrong. I’ll buy my next Jeep from them (Yes, i will always drive Jeeps!)

ok, heres the scoop. I STILL do not like the service department. They tried to charge me for a problem we had the day we drove it off the lot– here was the sitch– The first time we filled the tank, a light came on that said «GASCAP» so we looked through the manual and figured we were just not tightening it or whatever so we decided to wait til out 1^st oil change (2 mos later/​less than 1K miles) They determined that it was the entire fuel tank, line and vacuum seal and that it WAS NOT covered under any warranties we purchased… Even though it was a problem when we bought it.
I have a feeling they hit a «reset» button or something before we drove it off the lot, and the first time we filled it it came back on.
SOOO after talking to them, they said that Foss was willing to pay ½ of the $ 800.00 job and that this is what the sales staff said. This was unacceptable to me.
So i walked in and talked right to the sales staff, explained the problem and within 1 minute they said they would take care of it…
So, I don’t trust the service department. The 3 stars goes ONLY to the sales staff. the other 2 stars taken off were for the shiesty service people.
I recommend it here for purchase of a NEW vehicle– but not for service from my experience so far.