New Jersey Analytical Laboratories

March 5, 2014
I contracted to have a new well drilled on rental property in Port Murray, NJ. The contractor recommended that I arrange with NJ Analytical Laboratories to have the compulsory well test.
The well was completed September 18, 2013 and I contacted NJ Analytical, paid via credit card (and gave my email address to receive the report). As I live in NY, I also asked them to arrange the test appointment with my renter since they needed access to the inside faucet and (with his permission) gave them his cell number.
Since I did not hear from them for a while, I called and they said the report had not been sent and I specifically asked them to be sure to email it to me and not to my renter, and they assured me that they always sent the report to the purchaser.
That same afternoon, my renter notified me that he had just received the emailed report and that the secondary test had failed. I called NJ Analytical and of course there was nothing they could do but they said that the good news was that the test had not failed — the item that was measured was 6.5 and needed to be between 6 and 9, so the test was successful. How could my renter trust this? (even though these parameters were clear on the test report).
Part of the NJ Analytical agreement was that they would send the report to the NJ Dept of Public Safety — I repeatedly called the dept. and they had not received the report but NJ Analytical said they had sent it. This went on for weeks, then NJDPS said that there were 2 mistakes on the report, so I called NJ Analytical and they sent a 2^nd corrected report. Several more weeks after, the NJDPS said they received the report, but it was not signed. Finally a 3^rd corrected, signed report was sent and I received the Certificate of Occupancy, dated 1÷17÷14.
I have called NJ Analytical repeatedly to get my copy of the final report– usually they don’t pick up the phone or answer my messages. I’m never rude on the phone but finally talked to a young worker there who was very nice and said we will get you this first thing and said why are you laughing. Of course I have never received my copy of the final, corrected, signed water test.

Horrible experience.
They didn’t show up on the day scheduled. They rescheduled for following Monday and offered a 25.00 discount for the inconvenience
I called and left 4 messages on their voicemail system and sent 4 emails confirming the test was done and asking for results. No response finally spoke to a person who said he would look into it. Never heard back I called again 4 days later and was told they never did the test. This was over the course of 4 weeks .
They are unresponsive to their customers.

I had a water test done here and there service was fast and efficient.
Staff is friendly and helpful.
Recommend them to any body.

Overall a horrible experience. I was refinancing my mortgage and needed well water testing performed. I contracted NJAL (New Jersey Analytical Laboratories) to perform the tests. The well water passed all tests except for the pH value which NJAL said was below New Jersey requirements. I felt that was odd since a water treatment system was in place to adjust the waters pH value. Based on NJAL’s test I contacted my water treatment equipment provider to service and check the system which they did. I then asked NJAL to come and perform a pH retest of my well water. They did this for an additional fee of $ 100 (although I later noticed that their website listed the price at $ 90).
When NJAL retested the pH of my treated water it still failed and amazingly had the same pH value as before the system was serviced. I asked the NJAL technician how that could be but he could not offer an explanation. Quite upset I immediately called my water treatment equipment provider and told them my system was not working. Then sent a repairman over the next day, he examined the system and found nothing obviously wrong. After he took two pH readings giving a ballpark value that suggested the pH value was in an acceptable range he suggested that another certified laboratory perform the test. I contracted another certified laboratory to perform the pH testing and it concurred that the pH value of the treated water did meet New Jersey requirements.
When I contacted NJAL stating what had happened and requested that my $ 100 be refunded I was told in a condescending manner that both the repairman’s and the certified testing laboratory measurements were not correct and that only NJAL’s measurements were accurate. In addition I was told that I would no longer be able to contract NJAL for water testing and that a refund was completely out of the question. I would also like to point out that both reports that NJAL provided were delivered outside of their stated turnaround time.