Chase Bank

I can’t comment too much on the customer service inside the bank since I mainly use my phone/​atm for all of my transactions, but when I went in to set up my account the woman helping me was great at explaining the differences in banking plans. If you go with the chase liquid account they actually don’t charge you all that much for maintaining your account. I think it’s like $ 5.00 a month or so. Chase still has it’s flaws *cough* phone support service, but I’ll continue banking with them as I’ve ran into very few problems.

I’ve had this Chase credit card since 1985. When the new card arrived to replace the expiring one, I dutifully made the required call to activate it. Little did I know I would be entering the Bizarro world of «Verification.»
My call was transferred to a human being because their system did not recognize me. I was told that they did not have my Social Security number, nor anything else in their records to identify me!
What?!
Thirty years in the system and suddenly I did not exist. They had issued the card originally with some required information. They no longer had it. They had sent me the renewal, but had no way for me to use it. I had become a digital phantom.
My deduction was that my identity had been dumped or lost in a security breach, and now to be sure I was not one of the bad guys, I had to justify my existence. How, you ask? By going to a bricks and mortar bank branch and introducing myself to a bank officer with some backup credentials.
The story has a happy (if time wasting) ending. I went into this branch today and met with one of their suits. He was very nice and sat me down in his cubicle to review the facts and call the Chase verification center. A five minute conversation ensued with an exchange of information with HQ, which resulted in my identity being accepted, and the card useable.
For the humorous professionalism demonstrated by SB (shall remain nameless), and his cutting through the BS and bringing my identity back online, I am a true fan of this gentleman and the bank branch he represents.

We have three accounts at this Chase branch for over five years. Recently my wife came in to the branch with a tee shirt with Stunt Double written over her breast. The male manger asked her three times about her «stunt doubles» and even asked if «her stunt doubles» could do some stunts for him.
Today, my accountant faxed a document to this branch and I went over to open up a new account and was berated by the woman manager, I was not allowed to use their fax machine for any purpose even to open an account even though, I called the bank and asked if I could.
And never mind that, I am never recognized and the tellers never smile.
That’s too much to ask in today’s world.
So, I am opening up my new account at TD and then will be closing the other three accounts and moving everything to TD.