Royal Nails

Just did my eyebrows and the lady was complaining on how hairy my eyebrows were. She was sighing and it felt like she didn’t want to do it. Also told me how long I didn’t wax them. Terrible customer service. I know my eyebrows are hairy, that is why I’m going in to wax them. You just don’t say these things to a customer. After the service it looked like I didn’t even get it done. Even my mom looked at me weird because she couldn’t see the difference. This was a quick service because my sister was at the dentist next door and wanted to do a wax instead of waiting. But never again am I going there for my eyebrows. Every other place I go to its shaped and clean but here it isnt. Now I have to go somewhere else to get it shaped. Smh.

Only because I can’t give no stars. I went to Amy who was ok at first but then when all my nails were crooked and I asked to fix them she was rude! She rushed and it came out crappy I would not recommend this place at all!

I should call State Board on them, and I still might for all the violations I saw. Plus they charged me $ 76.44 for a fill with Gel polish and deluxe pedicure with Calais remover. According to their pricelist A fill $ 16 w/​gel polish maybe 10.00 extra and deluxe pedicure is 30 they over charged me by $ 20.00. My daughter also went and got a deluxe pedicure w/​gel polish and a gel polish manicure they charged $ 86.00 they over charged her $ 26.00. I’m a salon owner and cosmetologist in California. For all you people that are not aware of the violations the pumice stones do not come already rounded they are flat. The gray files do not have black marks on them if they are New. Buffers are black if there is white on them they are used. Pedicure bowls should not be used without being scrubbed with soap with and soaked with quats for 10 minutes after each client. I usually do not complain but their violations were out the door, plus over charging me.

Tammy did an awesome job with my nails. I got a Mani and pedi from her; french tips with flowers for my thumbs. Total was $ 68.06. This included a $ 10 Royal stone feet massage, which actually was not worth the $ 10. It was rather cold stones.
I rated three stars just because the other employees are not professional. They all are constantly speaking in their native tongue, which I think is unprofessional. Also, I noticed that they don’t practice good hand hygiene. They should be washing their hands before and after each customer.

This is a great nail salon. Techs are courteous and professional and do great work. There is rarely more than a 15 minute wait and the salon is clean and has nice massage pedi chairs. I went to Nail Tech in Kapolei faithfully for 8 years and after it closed, I was so happy to see so many of my trusted techs at Royal Nails in Ewa Beach!

I really wish there was an option for a negative star. Great place to go if you want a 15 minute pedicure… They don’t give a crap unless you go for all the bells and whistles, every act is an extra fee and if you say no, they get angry and start to rush! They look away while they trim and file leaving your feet to bleed and then when you say something, they yell at you!!!
Pay the extra nickle and treat your self some where else!!!

I have been coming to Royal Nails ever since I moved to Hawaii in 2008. I love Nina! She has always been professional and has always given me a great pedicure and manicure. She makes it convenient for me to make an appointment and has always been flexible with my schedule. She really knows what she is doing, and she is very creative in her designs. She is the best, and I won’t go any where else!

Terrible, Terrible customer service! I chose to go here purely for its convenient location from my house.
Before she began to do my nails, I asked for the gel, I pointed out to her that my right index fingernail was broken. I’ve been doing my nails for many years and usually when this happens they will cover the entire nail with acrylic before they apply the gel polish. But in this case, she just super glued it.
The following day, the nail broke. So, I went back in to get it fixed. They rotate the people, so you get whoever is the next one available. So a different girl was assigned to fix my nail. I don’t know her name, but she absolutely does not know what customer service is.
She seemed irritated that I only needed to fix 1 nail, which means, she would have to wait another round of rotation to get another customer. She approached me and yanked me by my hand so she could take a look at my broken nail. She pointed to the chair for me to sit in. As soon as she started to work on my nail she got a phone call and she answered it. She had headphones on and continued to have a conversation throughout the entire time she fixed my nail.
Each time she worked on my nail she yanked it as if she was irritated. Because she was on the phone the entire time, she never said a word to me, not even to greet me. She would just yank my finger or point to where she wanted to position my hand.
This time, instead of the super glue she applied the acrylic, but she did not cover the entire nail. Instead she just applied over the ripped area. When I left, I shouldn’t have, but I gave her a $ 3 tip. They didn’t charge me for fixing it.
The very next day, my nail broke again. But this time, it hurt really bad. Because she didn’t apply the acrylic on the entire nail, I couldn’t just bend it back because that part was so hard because of the acrylic. That part of my nail was embedded underneath the nail and I could push it back out. Ouch!
Still in pain, I went back in for the 3^rd time. They couldn’t snap my nail back up because it hurt too much, so they just rebuilt it by just applying more acrylic right over it and just had to let my nail grow out. Again, they didn’t charge me.
Nina was nice enough to stop working on her customer and tended to me immediately because no one else was available and I was clearly really in pain. Because of that, I tipped her $ 5 (as I had no dollar bills), not knowing my husband had already tipped her $ 5. She just accepted my tip without even mentioning she already got $ 5 from my husband. My husband saw me hand her the $ 5, but he thought I was paying for getting my nail fixed. He didnt tell me he had already given her $ 5 until we where already walking towards our car.
That one nail cost me $ 13 to fix + the original cost for the gel manicure!!! I never went back again! I suggest not to go here if you want to get the relaxing, spa treatment. But, if you’re in a hurry & don’t care so much for quality, because you’re going to an event in a few hours, this is the place for you… hahaha!

Whatever you do, don’t come here! This place is so bad! Never coming back again. So disappointed! I wish I can give them zero stars but can’t.

I went to get a pedicure and since I had to go to Safeway, I tried Royal Nails. I thought I was getting the $ 25 pedicure, but then they show you a laminated page showing you the $ 5 and $ 10 upgrades. I chose the $ 10 upgrade since I was interested in seeing what a hot stone massage on a foot was. Usually I get my nails faded, but since it was $ 10 additional, I decided to get a design for $ 5. My technician was Tammy. Her English was not bad. It was easy to tell her what I wanted. I agree with the other reviewers that the pedicure was fast. I think mine was 30 minutes. I wouldn’t have noticed since the job she did was good. Sometimes I think other places take too long. I usually go to gets pedicures with my coworker but this time I went alone. I would come back.
The place was nice and clean. During my 30 – 45 minutes there at least 7 people came in for eyebrow waxes. I don’t get waxes, but either this was their first time or this place may be good for eye brow waxes.
They don’t let you tip when you charge your bill. If you want to tip, they ask to charge it as a separate transaction. I just tipped cash instead.

DON’T. GO. HERE. I came in on a Friday at around 250pm and had high hopes for the place even with the bad reviews. I had a gift certificate for a manicure and pedicure. I was immediately greeted and told to sign in. Within a couple minutes a woman helped me. She was very nice and did a good job grooming my toenails but that was about it. The massage was extremely short! And the actual polish application was VERY heavy handed!
The manicure wasn’t so great either, the massage was strange and she put so much lotion and cuticle oil that she had to have me wash my hands! Talk about not relaxing! And she filed my long nails so close to my skin that they hurt on the sides. And don’t get me started on the nail polish! She glopped it on so much that it took HOURS to dry and it looked terrible and had so many bubbles! Both the manicure and pedicure took 40 minutes total! Which is absurdly fast! I don’t recommend coming here, it’s awful, I’ll stick to my Pandora Nails in town.

If I could, I would give this place ZERO STARS. I have been getting my nails done with gelish for several years now, and I know when I get someone who has no idea what they are doing. I even gave them the benefit of the doubt and returned in hopes to have a better experience, however after three strikes, shame on me for going back purely out of convenience.
This is the only shop I’ve been going to for both pedicures and manicures, so I’ve given them many options to redeem themselves, but it’s getting way too expensive for such a crappy job.
First experience was GREAT. Speedy, thorough, nails looked fabulous. You have to get one of the more experienced techs in order to get this service.
Last three to five times, HORRIBLE. I’M SO FRUSTRATED I WANT TO GET MY MONEY BACK BUT I DON’T EVEN WANT TO WALK IN THERE ANYMORE. COMPLETELY DISGUSTED.
My last two pedicures, I walked in, wrote my name, sat down. They called me within five minutes. I sit down, and never am sure who I will get, since everyone seems so rushed. I get a gentlemen, who is anything but gentle, let me tell you. He NEVER ASKS ME WHAT KIND OF PEDICURE, so when he starts, I grab the menu, and then say «HOT STONE PEDICURE PLEASE». He rushes through the pedicure and gives me the standard, cheap one. HE DID THIS TWICE, TWO SEPARATE OCCASIONS. Whatever, your fault for not getting more money out of me, so I guess I’ll handle the mediocre, low quality rushed pedicure. And the last foot massage provided by this facility during my last pedicure, HURT ME. I couldn’t walk for two days, and I swear he sprained or broke one of the tiny bones in my foot.
My last two manicures with GEL… I ask for WHITE FADE, one woman there originally recommended it to me when they first opened, and she did it so nice, that’s all I wanted done to my nails going forward. I get another inexperienced woman, and she makes me look dumb because I tell her it looks horrible. Apparently she is color blind because she puts a beige color instead of white. BUBBLES, THICK GEL, UNEVEN, LOOKS LIKE A THIRD GRADER DID IT, THEN SHE TAKES A NAIL FILE AFTER THE LAST COAT IS APPLIED AND DRIED!!! WHO DOES THAT??! The gel immediately began flaking off as soon as I got home, but I didn’t have the time to go back because I was heading out of town and my flight was the next morning. During my entire trip my gelish nail polish continued to flake off, I paid $ 50 FOR A MANICURE WITH GEL AND IT DIDN’T EVEN LAST THROUGH THAT EVENING.
Not only do some of the technicians have NO IDEA what they are doing, they are all rushed. I would walk in, write my name down, and specify I want a manicure with gelish, and I would get approached by someone telling me to sit down in a pedicure chair that is ready for me. I stand there with a look on my face, «REALLY? I WROTE DOWN MANICURE», and I get looks from all technicians like I’m the dumb ass for not wanting a pedicure. I WROTE DOWN MANICURE. If the individuals at this establishment were at all aware of their surroundings, they would realize I went in for a pedicure the week prior.
So much for a good nail shop in Ewa. Looks like I have to venture back into Kapolei/​Kunia/​Waipahu to see what my options are.

First off, it felt very rushed, like she was trying to get it done with very quickly. She was trimming my cuticles with the cuticle clippers and was doing it at lightning speed. I was terrified she was going to clip me! And she did, a total of three times but twice at first!!!
When she was done they weren’t so bad. I asked for a simple girlish French tip. When I went home I noticed a bump on my thumb. That annoyed me first of all. But when I went to put my hair up it got caught in my hair and tore off the gelish on my thumb. And this wasn’t even five minutes of being home.
Annoyed, I went back in to fix my thumb and she gladly did. Although there is no longer a bump and the gelish is fixed. There is still residue in the gel polish from where she filed off the previous gelish. So it looks extremely ugly compared to my other nails.
Overall the outcome wasn’t so bad. But the service is sketchy.

HORRIBLE! On Wed went in to get my nails painted with gel polish. Left with the worst paint job EVER! Bubbles, sides not cleaned up, uneven. Unfortunately I couldn’t have him redo my nails because I had to pick up my child, so I went back yesterday. Told my nail tech I was unhappy with the job he had done. He agreed to fix it but had to pay $ 10 for a fade paint which is so freaking ridiculous because they don’t use that much polish and he only fixed 8 out of 10 nails. Ugh I’m so disgusted! If you’re thinking of getting your nails done DON’T GO TO ROYAL NAIL EWA BEACH! Attach is a pic of my nails. Redone yesterday and it’s already chipping. So much for overpriced gel polish.

Worst pedi ever! Paid for a deluxe, got a extra FAST pedi! WTH! Plus this guy never spoke to me, except when I told him the massager is broken, he replied — no it’s not! You have to lean back! BS! Still not working !! Never again!!!

I would give this place no stars if I could. This is such a convenient place for me because I live right down the street but I would rather drive all the way to Kaneohe to T&T nails (where I usually go) than go here again.
I went for the first time a couple of months ago. I went in for a mani/​pedi. It started off good, the guy I had was really quiet, and then he cut me! He was cutting my cuticles and I told him I had an ingrown nail and it hurt a little so he tried to cut it out… Big mistake. It was bleeding and he got some blue liquid (not sure what it even was… He didn’t even explain…) and he put it on. It must of had alcohol in it because it burned… He didn’t apologize for cutting me… And then he continued on with the pedicure. I let it go and didn’t day anything… He continued and it was bleeding more so he put more blue stuff… And it stung so I flinched and he didn’t even say anything… When he was putting on the polish it was all over my toes so he had to use the brush and polish remover to get it off and when it touched the cut it burned so badly! Think of alcohol in a open wound… Okay I still had my manicure. Crappy manicure. With crappy massage. I paid and left.
I wasn’t ever gonna go back but I really needed/​wanted a pedicure today. After I made sure the guy wasn’t working, I went and got just a pedicure. I had a lady (Mandy or something). Well… My mistake for giving this place another try. I decided to go with the deluxe pedicure with the hot stone… This had to be the fastest pedicure of my life! Usually it is maybe 30 – 45 mins depending on the place. T&T in Kaneohe is usually 45 – 60 depending if you get the deluxe one and who you get… I like when they take their time… She rushed through cutting my cuticles. I was holding my breath I didn’t get cut. Good thing is I didn’t! But… She burned me with the hot stone. The first stone was okay and she added the second one to my leg, I almost jumped out of my seat. No apology. Service here is horrible. Then the massage itself was a crappy rub… Because I got the deluxe one ($ 35) I thought it would be longer because there was more things. Nope… I was in the chair shorter than a girl who had the same thing as me but started way before. I sat in the chair at about 4:40 and was done before 5… Are you kidding me? 20 mins for a deluxe pedicure? It wasn’t an express pedicure… I know the time because I texted my sister when I sat down.
This place has horrible service. I thought id give them another try because they are new and I live close but I’m never making that mistake again.
I wouldn’t be so mad if I actually got an apology for being cut or burnt but seriously you are in a service industry. Have some customer service! Those 2 employees lost my business for this place. Word of mouth is important in Hawaii. They really need to step it up.

Location:
This salon is located in the new Laulani shopping center in Ewa Beach. There is a lot of parking.
Cleanliness:
This salon is very clean and neat. You see them cleaning in the mornings before they open.
Staff:
There were 5 – 7 staff in the morning yet there were still people waiting to be seen. The staff seem professional for the most part. They talk to each other in Vietnamese but it doesn’t bother me.
Service:
I got a simple manicure, hot stone pedicure and a eyebrow wax for around $ 63. It was pricey but it was mainly because I upgraded my pedicure to the hot stone and that cost $ 10 extra. A simple mani/​pedi cost $ 40 and an eyebrow wax is $ 12.
Overall, it’s pricey compared to other nail salons I’ve been to but it’s conveniently located for me. I will most likely be back in the future.

They clean the utensils with the water u soak ur hands in, plus the girl with the rhinestones on her rotten tooth did a bad job on my simple manicure.
They were talking shit about the Jewish lady getting her nails done. Talking about Antisemitism… WTF Do not go here

The salon is new, clean, and a delivers a perfect ambiance for relaxation not to mention the temperature is cool with high ceilings air flow and noise level is comfortable.
Young lady, Amy, took her time to clean my mess up. She was friendly and took her time. I felt pampered and relaxed throughout my time there. She went back and made minimal corrections before painting my toe nails.
There was no wait, I think because it was a Monday morning and it’s still a fairly new place. Compared to its sister location in Kapolei, it’s more relaxed.
I have a great experience. Two thumbs up.

Horrible service. My pedi looked horrific. These people truly don’t care about taking the time to make you feel relaxed. Will never go here again!