Island Realty Group

Love todi and Kevin
They are honest and on top of everything
Not sure why all the negative posts

We rented from Island Realty Group with a very short lease. They are quick to find you a rental, that isn’t listed. We saw a home on a rental website that we were interested in however, when I called it was not available for rent, but they did have a home that wasn’t listed they were trying to get filled. We looked at the home and it was DIRTY! I even asked Evelyn if it would be cleaned before we moved in, because it was not great and she said no it was as is. We weren’t offered yard care but found out later the renter after us was…
We received a citation from the HOA within days of moving in that the yard was out of control. Which is was. You would think perhaps they would have used some of that unrefunded deposit to clean up this place but they didn’t.
Although, it wasn’t exactly the property mangers fault, several things broke in the house during the short time we were there. After the washer broke a 3^rd time they told me if, the repairman decided it wasn’t normal wear and tear we’d have to fix it. Umm no.
They charge an insane 10% last fee. So don’t be late!
When we moved out, they had a huge list of items they wanted to cleaned to include getting the carpet cleaned professionally. But, the whole was a mess again when we moved in. Strange… yes.
I would not recommend this company at least for renters, because it just seems they use your deposit to put anywhere but the property.

Toti and Tracy are the most professional and loving people I know, they run their business just right, putting their customers first. I would highly recommend their services to anyone looking for a property management company or Realtor. I’m experiencing their services first hand and couldn’t be any happier.
Freddy Ludiazo

3 years ago we had a very positive experience with Arnel, from Island Realty Group. He made the purchase of our 1^st home so simple and stress free that we used them again when it was time to sell our home last month. Both transactions were handled with professionalism and outstanding customer service. I would highly recommend using Island Realty Group for my future real estate needs.

Toti has been taking care of my family, and I, for 8 years. I have rented homes with his company, and bought a home. I have seen him work with tons of families and he is always giving his very best. He is best! I cannot say enough about them.
If you need to buy, sell, or rent then I suggest you contact Toti. He is phenomenal! I wouldn’t trust my family with anyone else.
Jake

If you have a problem with Island Realty — rather than just complain, why not contact the Honolulu Board of Realtors? I am sure they can help/​guide you in filing a your legitimate complaint. The Board is a very professional group — they are they people who help to police those in the Real Estate Industry.

I have been working with Toti and Tracy and Island Realty Group for nearly 5 years. Toti and Tracy have truly embodied the Aloha Spirit each time I have interacted with them!
On July 15^th we signed on a new rental property with Island Realty Group for another year lease on a beautiful home in Ocean Point which fronts a park. Talk about a first class experience. Everything was clean and ready for us to move in. The previous renters had pets but the upstairs carpet was cleaned and treated for pets. The smallest details were taken care of from new AC air filter (with an additional spare) to polished sink handles, clean cabinets, windows, screens, appliances, and sparkling marble tiled floor. All walls were touched up with paint and there were no holes from the previous renter’s picture frames. The lawn was perfectly manicured and the bamboo fountain in the back yard added a special touch to the home.
Toti met us for the walk through and literally took hundreds of pictures with his camera which he put on a nice disc for us as a part of our packet (over 300!). He follows up with us to see how we are doing with our move and he came over to program my garage clicker when one was not working.
I am a home owner as well and have rented my homes out to other folks. The care and customer service we’ve been given by Toti and Tracy has been truly exceptional. I have learned things from them which I can do to make my renters feel like my most important tenants.
Toti and Tracy: Thank you for the beautiful home and the outstanding service.
Much Aloha from the Begonia Family

As a military member with over 27 years of service I bought two homes from Island Realty Group and rented one property as well. Very professional organization. Dedicated to military members like myself who need assistance in a complex home purchasing environment. Toti and Tracy were instrumental in caring for my personal needs and guided me through the process with outstanding recommendations and assistance to ensure my needs were met. I highly recommend this Realestate company. I found this delightful island friendly team of professionals easy to work with and available for counsel ensuring my desires and needs came first.

I had a great experience with Arnel Dimagiba, one of the realtors at Island Realty Group. He did a great job assisting me with the purchase of my first home. He was overwhelmingly helpful walking my wife and I through the process of buying a home. He coordinated all of the inspections and kept me informed if there were any setbacks. He worked tirelessly to get everything done on time and was available ²⁴⁄₇ if we had any questions or concerns. A very knowledgeable and fair agent, I highly reccomend his services at Island Realty Group.

We have rented a home from Island reality as well as bought a home from Island Reality. Both experiences have been awesome. At one point we were moving into our new home and had to be out of our rental but my husband got called into work and it was left to me to move. Toti showed up with other Island Realtor And moved us. He took a panic stricken situation and turn it around. Island Reality is who I recommend to my family And friends including everyone I know. They are a real-​estate company that has your best interest at heart and has your back. Give them a try, it’s will be an experience you’ll not regret.

Toti and Tracy walked us through every step of the purchase of our first home. They were kind and understanding as we were nervous, scared and full of emotions during this big scary purchase! They treated us like family.
In fact, they have been there for us ever since this purchase, throughout the ups and downs of the market. Any time we have a question, they answer it. Every time we need something repaired or maintenanced, we call Kevin Rathbun and he always hooks us up with someone good who can get the job done!
When we are ready to sell our first place we will definitely use IRG! They have a lot of sign in front of homes here in Ewa Beach… and those are the ones I see selling fast! Thanks Toti, Tracy, and Kevin for always being there for us!

Aloha. I have rented from island reality group two different times. Both times the homes were awesome and the service from Toti was spot on. The home was in great shape and we moved in with no problems. My family and I are going to start our third time renting from this reality company and would recommend it to anyone looking to rent from friendly real people.

Toti and his staff has always been so nice! My family and I never had any problems with Island Realty Group. I’d recommend them to my family and friends.

Terrible professionalism from them in all aspects of trying to just arrange a viewing of a rental in Pupukea. They don’t contact you until a week later, and once they do, you get a phone number to call for the address just to never hear from them again. After reading their reviews, I feel very lucky to not do business with them. Beware !!!

Kevin is rude arrogant and disrespectful towards me by using curse words against me. If you want to be screwed and mislead by all means see Kevin rathbun.

The professionalism of the company is lacking in a major way!!! It was requested that we submit rent payments via cashier’s check and when I did, they tried to tell me that it was not a cashier’s check and that it was the same as the other checks I had been sending from my bank (USAA). She basically accused me of lying. I had to take screen shots of my bank statement on my phone showing the funds were already taken from my account and that it was, in fact, a guaranteed check. Then I got NO apology whatsoever after I proved her wrong. We’ve also been ignored with things that need fixed and got the 3^rd degree from them when we paid late one month. I paid my ridiculously HIGH late fee, but sent a letter stating I felt it was ridiculous. This house was TRASHED when we moved in, and we have made it look a million times better, with our OWN money, and labor! And yet we get treated like scum from the staff there. If I could get out of this lease, I totally would!

as i was looking to rent a home in ewa beach, a 4br 3 bath because i enjoyed the thought of having one room and bathroom located downstairs. i loved the pictures taken they looked beautiful so i went ahead and contacted the realtor. Elena, was her name we set up an appointment to look at the house.
For starters i was very upset in the fact that she was 15 minutes LATE, we walk into the house she doesnt greet us nor does she show us around this home. she just tells us the basics. this is a 4 br 3 bth house. one full bath and room downstairs and have a look. she gives us no toour no smiles and no sense that she even wants to show us the house not to mention she was on her phone the whole time. professional much ?
The house was filthy, it looked as if they bare minimum cleaned it, UNACCEPTABLE. we proceed to ask her questions regardless of the shape in which the house was shown to us… and she responds with attitude, as she proceeds to continue to be on her phone.
Later on that day i take another look at the ad & i noticed she gave us a tour of the wrong unit, as they were trying to rent out two homes in ewa that had 4br 3bth. she showed us the more expensive unit that looked like trash ! not the best experience, if your having a bad day dont let it affect the way you work especially when you are trying to rent out a clients home.

For the ppl that are reading these reviews, notice that every positive one starts with the same names Kris, Tracy, and Tonti… they never start will Kevin. This is called subconscious repetitive behavior. Something the guilty does when they try to mask their emotions. Which is exactly what is happening here. Per every negative review another «5» start review comes through and I’ll tell you why.
There’s a little boy that works there that goes by the name of Kevin. He’s just like every other child that is angry at the world. Self-​conscious Arrogant for all the wrong reasons, angry, lonely, depressed and secretly hates his life.
With that being said he takes it out on his customers. He only talks through txt and for good reason. The way he puts you down and laughs and talks the S&$T the way he does is means for an ass whooping so he won’t do it in person.
He lies to military members as a sales pitch to make you feel more comfortable by telling you he’s retired Navy then he throws army rank at the end saying he was a CSM???
Anyone that’s military can immediately see through that BS and should be an instant red flag.
He tore into my wife because she’s very sweet hearted and doesn’t have a mean bone in her body. He wouldn’t talk to me or answer any of my calls because he had already met me in person and I had cutt him off several times when he tried to throw BS my way.
Bottom line look at these reviews people do not go to the company. The community is gorgeous I agree but isn’t worth a penny with the people that are running it.

Most unprofessional realtor i have ever met! Lies about any and everything, seems to have a huge anger problem which he is not able to control. Will only, and i seriously mean ONLY correspond via text days after you tried to reach him. Signed contract to rent a townhouse with these people. At the showing we were promised the house would be cleaned and touched up, also at inspection there would be pics taken of the condition etc. 2 weeks later on moving day, he first lied that he’s held up and we would have to do the inspection with him later that day, no problem. Later that day only Elena (or shall i say juicy girl Elena) shows up, lets us know Toti wasn’t ever planing on being there, ok no problem. She opens the door to the house and horrible mold and other odor greets us already. The whole house was covered in dirt, dead bugs and horrible smell. Elena thought it was acceptable, even tried to tell us the carpet had just been cleaned etc although even my 6 year old could see that was a lie. Fridge, dishwasher and laundry machine was COVERED inside with black mold. Elena still thought that was ok. I btw have a bunch of pics, if anyone wants to see. Anyways, since Elena wasn’t able to give answers or make decisions, we gave her the deposit check an told her we’d need to talk to Toti and this would need to be fixed before we would take over the house and pay rent. On the way back to the hotel, i send Toti a friendly text that the house was in terrible condition and to please call us so we can talk about this and get it straightened out. Of course, as mentioned before, we got a text and not call. He let us know that the cleaners supposedly went to the wrong house to clean, but did in no way offer to have them come back to our house again to have it cleaned and the problems fixed. As a matter of fact, his little behavioral problem got the better of him i guess, and he cancelled our rent contract over text message!!!
2 weeks later, we got a $ 464 power bill for the 3 days the power was under our name, although we NEVER had the keys to the house and my husband turned off the circuit breaker before leaving. so go figure about the character and ethics of these people.
When contacting him about the power bill, he send my husband a text back calling him a dick for no reason, actually made me kinda laugh how a grown men would stoop down to this level of behavior, but oh well.
Anyways, we are glad and lucky that Toti is a sad lying piece of you know what, because if it wasn’t for his anger problem we would have never gotten the brand new house that has ALL utilities included that we found the very next day :) So thanks Toti for being a complete piece if s@&$!
As for the 3 positive reviews this guy has, they are written and sound exactly the way he talks, and the way he does business i can see why. So just keep that in mind people and do yourself a favor and find you a REAL realtor! Peace out. and Toti, dude if you read this, get enrolled into some anger management!
And just FYI i got the power bill straightened out myself!

Tracy and Toti helped us buy our first home. It was a short sale. We got an excellent price and now our home is worth $ 50k more than we paid. Good people!
As far as hunting them down… I don’t think so. They always reply to my emails and text messages. Maybe not immediately… But they always do. I guess prior reviewers think that Toti and Tracy are sitting by the phone waiting for calls. These people have lives and respond as soon as possible. What else can you ask for?
All in all I had a great experience. We would definitely work with them again!
Thanks again to the IRG team!