Ewa Beach Goodyear

I blew a tire out in Ewa beach and was dreading what I had to go through in solving this one. I had a great experience at this place. Kaeo helped me quickly and efficiently. I was given simple choices in tires that he recommended and what was best for my current situation. He told me that I would be able to pick it up in an hour and a half and sure enough, an hour and a half later, I got a call. Even though I didn’t need it right away, I appreciated the accountability and it was nice to know that it was ready when I was. The final bill was lower than expected as compared to my other experiences with other places. Overall, professional, efficient and polite. I was grateful for them helping me so quickly out of a jam. Love my new tires!

Wish I could give no stars! My car didn’t have any problems going into Goodyear ewa beach. All I had to get done was my safety check an that was it… They tell me to drop off the car an hours later they call me telling me that my tie rods an ignition coil were bad an couldn’t pass inspection until I had that fixed… So I asked them about how much would it be to get it fixed an they told me oh roughly around $ 350.00 to $ 375.00 so I told them ok go ahead an do it… Getting my bill upon getting my car a total of $ 498.00 I almost fainted… They are very rude, very bad first experience with them bad customer service never again will I go back to them for anything… Take your car in perfectly fine an car comes out with lots of problems after problems… Five months of problem to be exact been trying to get my car running an they keep calling to bring in my car to have the problem fixed no thank you!

Had a tire fixed there and asked if they honored other GOODYEAR road hazard policies and they said let me check. YES we do. I had GOODYEAR WAIPAHU email me a copy of my road hazard warranty to my cell phone as I could not get an email address from Ewa Beach Goodyear for them to email it too. Showed up to pick up the Car and they said they could not honor the road hazard warranty because it was not printed out! Do YOURSELF A FAVOR AND SEE FRANCINE AT WAIPAHU GOODYEAR! A much better experience!

They are always busy even when you come as early as 7:30. I dropped my car off and was told it was going to be a two hour wait just for an oil change. I said fine and I was going to walk home. As I walked to the back there was NO one even working on any cars in there. Why open at 7 when no one even starts working on the cars at that time. Don’t waste your time they are not friendly and is always busy!

I would understand if they we’re busy and can’t answer the phone but at least have an answering system in place to call back potential customers. But to drive by the garage as Im trying to call with no answer and you can see workers standing around and/​our listening to the radio outside? Really?

Pretty much the same review as Peter C.
Went for vehicle safety inspect and wouldn’t you know my front tires were out of limits, guess what, we sell tires. Even more conveniently they charge you even though you fail, which flagship did not do when I had a check engine light on my other car, they just said I needed it fixed to pass and didn’t charge me.
Needless to say, unless your car is brand new go somewhere else for safety.

You can get better and faster service elsewhere. Everything that was said on the reviews are true. I gave it 2 stars cuz I didn’t walk off and go somewhere else. The job got done.

«Oh welcome to our tire shop we do the government safety inspections. Oh you failed because of your tires. Hey we have tires.»

So, 4 stars seems high compared to a lot of other reviews on here but, my experience was good. I called ahead of time and asked about safety inspections, they told me it was on a, 1^st come 1^st served, basis.
I arrived at 11AM with 1 other person in front of me wanting a safety inspection too. I was told it would be a 1 hour wait, and it was actually finished in 45 minutes!
The guy working the window was friendly enough, not rude at all like some other reviews pointed out.
I deducted 1 star because their waiting room needs help. No T.V., no coffee and only a few magazines.
I do recommend this place for your safety inspection, I have no experience with their other services though, so you’ll have to skim the other reviews for those.
Mahalo, SYOY

This place ripped me off… twice! The first time I went in, I had my alternator replaced. Two days later, my husband has to bring my car in again and turns out they gave me a bad alternator. They replaced it again. We moved to the mainland 1 year later and my husband had to replace the alternator again two weeks ago… no one has to replace alternators that often. My car is 8 years old and I’ve never had any issues until I brought my vehicle here. Fortunately for them I no longer live on the island.

Could not get a FAILED safety inspection after waiting almost 2 hours! Yes, we needed a failed safety inspection to get license plates out of storage from the DMV. The DMV were the ones who told us to get the safety first. The car has no plates, no recon… obviously, it’s going to fail! Goodyear did not want to perform the safety inspection. Wasted 2 hours of my life! The man says he won’t charge us. Uhhhh yeah! Why would you charge us for a service you DID NOT perform?!?
Called the DMV, they said they don’t know why Goodyear didn’t perform the inspection when they should be able to give out failed inspections specifying why it’s failed. Called GOODYEAR WAIPAHU right when we got home and explained the situation that happened at Ewa Beach. The man over the phone already knew the procedure! Went in today, got the FAILED inspection at WAIPAHU GOODYEAR! Easy! Less than an hour wait! DONT COME to Ewa Beach Goodyear! Waste time! Never coming here again.
1 star. Not for service. Only because they had air con in their waiting area! That is all!

I would give no stars! The reviews of this place are true.
Anyways I went here to get a «FAILED» safety check so I can pick up my surrendered license plates at the DMV. I explained to man at the desk with little white hair under his lower lip that I need a «FAILED» safety check to take my license plates out of storage. He says ok the wait is about 2 hours! Ok that’s fine I’ll wait for 2 hours. (2 hours later) the man at the desk tells me I didn’t pass. Ok that’s fine because I came in here to get a «FAILED» safety check. So I’m waiting to receive my failed safety check paper. We are just staring at each other. So I asked the man can I get my failed safety check slip? He says u can’t get a PASSED safety check because we don’t want to be liable! (Recon). I told him I understand that but I need a FAILED SAFTY CHECK slip to get my license plate back from DMV so I can obtain my recon permit. He tells me with attitude,” IF DONT LIKE WHAT IM TELLING U THEN TAKE YOUR CAR SOME PLACE ELSE! I’m like «dude I just need a failed SAFTY check slip! I’m not coming in here to pass so can I have at least something that is telling DMV that I am going through the procedures to get my surrendered plates out of storage.» He kept on saying the same thing. «you didn’t pass and we are not going to be liable… blah blah blah. It wasn’t registering in his head on how to obtained surrendered license plates. I just took my keys and walked out!
Called the other good year in Waipahu and told them what had happened at the good year in ewa beach. The customer service dude in Waipahu told me to take my car to their shop and they will give me the failed SAFTY check slip! He knew how surrendered plates work and how to get them out of storage!

As you can see, I am not one to leave reviews but I am going to start because I troll for reviews all the time but don’t contribute…
PRO:
1. Close for Ewa Beach residents
CONS:
1. No courtesy inspection done on the vehicle to let you know of any preventative maintenance you should do
2. I lent the car to a friend the day after and he was on the windward side when the my friend said the «check engine» light came on. I had to go over there because I was concerned something was wrong with the car. Turns out it as the «maintenance required» light that came on. The mechanic never reset the light. Seems like a rookie mistake that could have been avoided.
Again, I have used this place before but do not think I will again after this experience. Saved a few min by not going to Waipahu but wasted hours because I had to drive to Windward side.

Well I was an idiot and tried this place anyway. Guess what my vehicle failed for?
I NEED NEW TIRES. Luckily, they sell them. Ironic huh? (Side note: I don’t need new tires. I know this cause I have eyes).
Having tried multiple times to go in or call to check the wait time for a simple safety check, it is NEVER less than 1 & ½ hour wait per the person at the counter or on the phone.

If I had a choice I would rate them ½ a star due to the lack of scheduling organization. I came here on a Saturday on 11÷8÷14 for an oil change and noted to the that my oil pressure the day before spiked on high while in traffic. I had Googled it but waited for the diagnosis and just like the online search noted, I was in need for an oil pressure sending unit replacement. My review is not about the oil change but about what transpired after.
Nick had called me and recommended a replacement of my oil sending unit (or oil pressure switch, depending on the part guy or the mechanic). I asked him if I could come in Monday 11÷10÷14 at about 10am and he wrote me down on the prehistoric scheduler clipboard. I asked him if the part will be here since they needed to get it from the dealer and I figured I gave them enough time in the morning to pick up the part. Off I went thinking everything was a.o.k.
I returned at 10am on Monday 11÷10÷14 and checked in my car with Angel. He told me that yes, my name was written down but no other notes were present on my work order. He told me that I would have to wait for the tech to come in.
An hour later, no call so I decided to ask Angel about my appointment. He told me that not only was the tech — or manager — Nick, was not in but nor was my part. Angel apologized for Nick not being there but I think fault lies in the way work is scheduled and parts ordered. You would think Nick would’ve ordered it on Monday but guess what, he didn’t and I ordered it myself from Tony Nissan parts and took it home.
Already frustrated, I tried to change it myself but I needed a vehicle lift and modified wrenches or a very deep socket. Took my vehicle to Waipahu Goodyear near Jack in the Box. (read THAT review next)
Bottom line, I’m fed up with Goodyear and Firestone. Too bad Phil at Capitol Auto in Waipio wasn’t open on Saturdays any more. I just need to take off from work to get some real customer service!

I suggest you as a consumer do your own research. Learn about cars if you want to have a better experience with automotive shops.
What people fail to see is the people going to an automotive shop are already upset. They are bringing you a broken vehicle and are already in a foul mood.
It’s not the responsibility of the shops to inform or pressure people to get things fixed. On the other hand they suggested to diagnose a person’s clutch issue before installing their part. You as the customer declined that part. Unfortunately your pass on the diagnostic resulted in the clutch not working. So the people you should be upset with is the ones who told you to install that part. Next time do better research on your own… Be a smart car owner.
I been to this shop many times. It’s the main service station in ewa so It’s what you get. My car is worth more than $ 1000. So I’m willing to wait for the techs to do a good job. I know things pop up being a tire boy when I was younger I seen how something simple can turn to thousands of dollars in repairs.
What you people are missing is the shop did not break your car or truck. Therefore give them time and space to do a better job. Look at the reviews. Everyone’s in a rush. If there are people getting services BEFORE you got there you’re gonna have to wait. If you didn’t have an appointment now you gotta wait even more.
If you want better service be a better consumer in all aspects. Do your research on your purchases and ask questions. No one here on their posts asked questions other than times.

customer service was great. they were able to take the truck in the day of walk in. their prices are higher then lex brodies and their hours are shorter and not very convenient.

To put it bluntly, my experience was exactly what I expected going to a Goodyear repair shop. Expectations were that it was going to be a bit pricey, a little slow, but reliable. It was exactly what I expected for my cooling system flush and a oil change. They asked if they wanted me to replace my belts since they are worn, but I drive a 20 year old car and, honestly, everything is worn so they understood when I said no. It was a bit slow, but it didn’t affect me. All in all, a pleasant experience.

Do we have to give any stars? This place is horrible! Came here for the convenience of location but had I known how terrible they are not only in customer service but also in time management, I would have drove extra distance to Waipahu where I know for a fact 76 gas station makes getting a safety check so much easier! Here’s my experience…
I had to visit twice being that my registration was overdue so the first time I went I needed to get a temporary safety check, then go get my registration then go back and get my actual safety check. All understandable being that it’s my fault I let everything pass expiration.
The first time I went the guy at the desk named angel was super inappropriate. Very flirty and made me feel very uncomfortable. Points for trying to be friendly, but he crossed the line with his little comments. Anywho, after he realized I wasn’t digging his «game» He told me that for the temp safety check I needed to hand over my keys and give them 1 and a half to 2 hours! What? I’m used to pulling up, handing in my paperwork, turning on blinkers lights and honking the horn. I looked around to see if they were busy as to that may be the reason they needed so much time. But there was no one else there. I handed my keys over and went to kill time at longs. A little over an hour later angel called and said my car was ready. I went back, made the payment, he explained what I have to do to go from temporary safety check to actual safety check and then asked «why aren’t you smiling?» I said nothing took my things and left.
After getting my registration about a week later I went back to pick up my permanent safety check sticker and was relieved to see that angel was not working. I was under the impression that I just needed to get the sticker put on this time and being that I only had a 30 minute lunch break, I figured I had time because my office is right across the street. Went in and told the very rude lady at the front that I’m back for my sticker. This lady was not friendly at all. She took my paperwork and said «keys» i must of looked confused cause then she repeated louder «keys, we need your keys so we can finish this» I apologized and told her I was under the impression that the safety check process was done and I just needed the sticker. Very rudely again she replied «no, they have to redo everything and we have to put the sticker on for you. Hope you have some time» I asked how much time and she said 20 minutes. At this point im just ready to get this crap over with. Handed my keys over and took a seat in the waiting room. 20 minutes later I see her hand my things over to a guy covered in grease. Yeah they hadn’t even started yet. I watch him walk to my car, get in and drive to the back. Another 15 minutes go by, nothing. The two employees in the front are talking about their weekend while I’m getting super frustrated cause I need to get back to work. Finally another 10 minutes till the greasy guy drives my car back up to the front, brings in my things hands it to the lady who takes another 5 minutes talking to her co worker before she calls me up. So all in all I waited an hour just for them to put a sticker on!
Overall experience was horrible. The staff the first time was over friendly. The second time was not friendly at all. The men who get in your vehicle have no common curtesy to wash up first… It was the most unprofessional environment/​establishment I’ve ever been to. Next year I’m driving further to 76 in Waipahu. I’ll never go back to this place for anything ever again!

Been here three times for service on one of my older cars and have never once had an issue. I know coming in here, by the various signs posted about the place’s procedures, this is business trying to satisfy customers.
Goodyear has never once told me there was no time to service my car and never once charged me inappropriately. Once the worker even checked out an issue I had for free since there was nothing requiring work. I really appreciate that.
Remember when viewing the writing on this page how much of it is personal to the Unilocaler. Businesses are not obligated to bend to your schedules and your last-​minute emergencies you created because you waited until the two-​minute warning. Garages in particular enjoy working with people who care about their cars and make the effort to keep things ship-​shape.
And, would it kill you to leave a tip now and then when they do tune up your vehicle to your expectations? Four stars because the staff has always treated me well and had the work done in less than time than I expected.