Centurylink

Wow! I called in Jan 2016 and was offered a promotion of $ 20 for 12 months. No credit received by March… called back… They said they could only do the offer for $ 10 instead and that they told me incorrectly. I said I based my decision to stay w them based on the promotion I was offered. I asked for a manager. After over an hour total on the phone and 2 transfers the manager literally said «no go!» And said $ 10 was it. I told him that this was going to Unilocal and he said that was my decision. Now, that is a first .to have a confirmation code and later have it denied.

Dear Unilocal,Please give us an option for NO stars so we can adequately rate horrible service providers like CenturyLink.
I’m signed up for paper billing with Century: Link because I’ve had so many problems with electronic billing. And yet, the only time I get a paper bill is every 3 or 4 months to tell me my service is being disconnected because I haven’t paid the bills I never received. It’s a horrible system, but that’s my relationship with CenturyLink and it seemed to work for us. Send me a bill and tell me what I owe you — even if it’s a disconnect notice — and I’ll pay it.
Their great scam is that since I don’t receive a statement for three months, my promotion expired and I didn’t know. So instead of $ 30 a month for crappy, slow internet service, I was being charged $ 70 a month and owed $ 200. So I called. They apologized and offered to credit the difference which gave me a negative balance. Life was good for one month. Then the credit was not approved by a supervisor so my service was at risk of being disconnected. I called and was told again they’d approve the credit and that negative balance was restored. That worked for two weeks. Then the service was actually disconnected without notice. So I called for the 3^rd time. A supervisor declined the credit again. I asked to speak to the supervisor so we could clear it up. There are no supervisors you can speak to. They never speak to customers. They issue the credit again but I’m told it will likely be declined and the service will be disconnected again and there’s really nothing anyone can do.
So, dear CenturyLink, here are some suggestions (that you either will never see or will completely ignore) to improve your service:
1. Since your electronic billing doesn’t work, send paper statements when customers request them. If you can get a disconnect notice in the mail, you can get a monthly statement in the mail.
2. Don’t more than double the cost of my crappy service without letting me know you’re going to do it so I can decide if I want your crappy service at more than twice the cost.
3. If you tell me you’ll make up for more than doubling the cost of my service by giving me a credit, actually give me the credit.
4. If there’s a problem with the credit, have the anonymous person who won’t approve it contact me so we can talk to each other the way adults do when they need to resolve a problem.