Metro Checker

If I could give ¼ of a star I absolutely would. The customer service here is abhorrent. You will undoubtedly wait at least a half hour or more for a return call IF they actually log your request correctly. And do not expect a courteous response from the drivers either. They act as if they are doing YOU a favor and not getting paid. My most recent example is today I put in a request, waited 40 minutes for a call back and, after hearing nothing, I called again to inquire about my cab. The girl was rude to say the least and said she didn’t see my request. No apology — she just took my info again sighing like I was putting her out! When I asked her how I could know for sure that my request would be logged this time, she says «Well I see your request now.» Still no apology. THEN the cab driver calls and tells me it will be 20 minutes. I asked if that was the soonest he could get here and he said he had called earlier and they said no cab was needed. I asked what number he called and he said «This one.» I told him I had my cell phone the entire time and had never received a call. He says «I don’t have time to argue with you. Do you want a cab or not?» I chose the latter and will NEVER give this company my business again! It’s a shame because they are about the only taxi company in my area. Honestly, walking would be better!