Enterprise Rent-A-Car

Needed a car for a road trip to Nashville. They were great! I gave them short notice and they had me set up in no time. Nice clean car, ran perfectly, we had zero problems.

I needed to rent a car while my car was being repaired. Enterprised picked me up from the body shop where I was waiting, it was pouring rain and the young man held an umbrella for me and opened my car door. On the ride there he was very friendly and engaging. When we got to the office the staff there were friendly as well. I was told they would hold $ 150.00 on my card until I returned the car. I got my little Kia Soul and was on my way. I had the car Kia for one week and returned it. Upon returning the car the young man at the counter said I didn’t need to sign anything because the insurance was taking care of it and the $ 150.00 would be deposited back to my account… it hasn’t! I’m working with the insurance company so I’m not worried about getting my money back, but clearly someone here dropped the ball! Other than that, my experience here was good. I would use them again.

My experience with this Enterprise has been a total nightmare. When I got into my car accident, I was promised that my car and a ride would be available first thing in the morning.
When I called the office I had been assigned early that morning, they promptly moved me to an office that was closer to where I was staying. After an hour of waiting for the new office on Western and 96^th in Chicago to call me back, I called them, and they assured me they would call me soon, it was another hour before I heard from Beth. At this point, it took almost 3hrs just to get a representative to make arrangements with me on the phone.
She promised me that a driver would be over at noon to pick me up because I had an appt with a specialist at the hospital at 2pm. The driver was a no show, every half hour I called to find out what was going on, and Beth continued to promise me that a car was on the way. The driver didn’t show up until 1:30pm, and told me he didn’t know why she kept telling me he was on his way because he had just left the office five minutes ago and she was well aware of that.
When I got to the office, the Kia soul they assigned me only had a quarter tank of gas and was dirty on the inside and out. And because of their poor customer service I missed the appointment that I had been waiting a month for.
When I returned the Kia Soul today, I left my phone in the Kia while I was unloading. A enterprise employee quickly came and drove the car away. I asked to search the car and the employee initially did not let me go into the car, he just looked himself. When I came back a second time I asked to search the car myself and the phone was gone. When I let the manager (Lauren) know what occurred, she simply said «jI can assure you none of our employees would steal,» there was no resolution to this egregious incident.
Between the all around poor customer service and the theft of my $ 400 phone, I am beyond upset. I am going out of town in a couple of hours and I was forced to buy an entirely new phone for my safety while I travel. I will never use Enterprise’s services again. I will be filling a police report against Enterprise tomorrow. I will also be letting my insurance company, Allstate, know about how poorly I was treated and make sure that future rental claims go through another company.

Enterprise has so severely disappointed me before that I had decided to never again do business with them.
However, my Toyota truck needed to be in shop for several days and Toyota told me they would give me a loaner car. Disappointingly, this is managed through Enterprise. But as Toyota was footing the bill and I did not know how many days I would be without a vehicle, I decided I had nothing to lose in this situation of «doing business» with Enterprise.
Boy, did they fool me!
Elizabeth Kolar, the manager that day, informed me that I would need to give them my credit card information ‘as a security deposit’ which would be refunded to me upon safe return of the vehicle. Ok, reasonable enough.
She offered Enterprise insurance (for which I, not Toyota, would have been charged), which I declined, because I have full coverage insurance.
We took a walk around the car and I was quite detailed about noting every minor scratch, which she dismissed with «oh, we don’t worry about the small scratches». The car was just washed and so still wet but as I had to work that night and was already short on sleep, I said «don’t worry about drying it as my time is more valuable than the cleanliness of the car». She responds with an ok.
I drive the car home (literally a mile and half) with no incident and park it in my enclosed garage.
So, now check this out — I RIDE MY BICYCLE AND THE BUS for the three (3) days knowing how dissatisfactory and no good Enterprise is as a business. I don’t want to chance anything to happen to the car. So Toyota calls Wednesday evening and says the truck is ready to pick up. I have to work so I figure I’ll retrieve the truck and return the car the next morning. My wife and I run a couple errands on the way to Enterprise and drop off the car. While waiting on the Enterprise agent, «Rich» to check the car, he summons me out to look at it.
I come out to find a small scraping-​type scratch on the rear quarter panel which CLEARLY took place BEFORE I rented the car — remember how I mentioned that the car had not been dried before I departed upon initially picking it up? The now dusty spots where the water dried were still there… not to mention THE CAR HAD BEEN IN MY ENCLOSED 1.5 car garage with nothing to possibly inflict this minor damage.
Rich gives me his little «oh we just need to write a report» spiel which I am old enough to see through — he plans on charging this to my insurance. As I am incredibly angered by this, I go outside to sit down and try to collect my thoughts. While I am sitting out there, my wife comes out and informs me that he told her that it would be between $ 600 and $ 1,000 to fix.
I was so concerned about not chancing damage to the car that I DID NOT EVEN DRIVE THE CAR TO WORK. Do you hear me? And now this guy is trying to have me pay SIX HUNDRED TO ONE THOUSAND DOLLARS for damage I CLEARLY did not cause?
Add to this that he, for all practical purposes, calls me a liar? For example, upon pointing out the droplets from the wash, he says «it rained the other day» after I CLEARLY told him I parked the car in my enclosed garage and did not even drive it to work (or anywhere else, just to be clear, other than the aforementioned to my house and the two errands on the way in to Enterprise).
Add this to my prior experience with Enterprise and basically, as far as I’m concerned, Enterprise Rental Car can burn in hell.