Ulta Beauty Salon

I have to agree with a lot of the other reviews the customer service is horrible! Not as bad as Sephora but it’s getting there. I have NEVER been greeted the numerous times I’ve been in there nor have I EVER been asked if I needed help. The girls on the high end side are the same way. They just stand around chatting until you ask for help and half the time know nothing about the product. I keep coming back because I can not nor will deal with the snobby girls at Sephora! Staff could be better and could offer a more larger range of name brand products.

Excellent customer service and great stylists that always get my hair the way I want it.
Prices are reasonable not inexpensive but not overpriced either, they have deals going on sometimes that can give you awesome savings.
This is my go to place and will be returning here for future hair needs!

I have had my hair cut at this location 4 times. The first time was wonderful and I had the same girl (Robin) the second time. Both were great. Then Robin told me she was moving away… sad. I thought, its ok — they seem very professional and I love the store. Came back for a haircut/​style. I can’t remember her name… but it doesn’t matter because she did a great job… then left the store. The latest time, again I can’t remember her name, but she did a great job and I scheduled a trim with her for 6 weeks later… then I get a call, she’s gone now too. So I wait a while and I really want this bitchin’ haircut to go with my Star Wars Sith Cosplay for RCCC that is coming up — I am stoked, but I want to see what it looks like before time so I have a chance to change it up. I schedule my appointment. I work and the phone has to be off when I am working. So — I leave to head to my appointment… phone on… no message. I arrive at my appointment 10 minutes early. There is one girl in the chair and the chick doing said hair doesn’t even ask me my name and just blurts out, «I called you… your phone went to voicemail. There was a scheduling mishap and I still need to cut her hair (referring to the chick with full foil going on) so… can you come back at like 8?» My appointment is at 6 and I just drove 20 miles to get here… so I muster up a not-​so-​nice face and say, «No, I can’t.» So she shrugs her shoulders and says, «Oh, sorry» with a smug-​ass smile on her face. Oh no I don’t think so, friends and neighbors. Definitely taking my business elsewhere.

It’s nice to have this Everett location at the front of the mall. Getting in-​and-​out is easier than navigating through the traffic and cramped parking lot at the Alderwood location. Even though I don’t frequent the Everett Mall, it’s on my way home and this Ulta carries everything the other locations have, so it’s convenient. I love when their liters of high-​quality shampoo, like Joico and Red Ken, go on sale for $ 15 a piece.

I have naturally black hair. I’ve been trying to get my hair to an ashy blonde for awhile now. The 3 times i’ve gone into this salon, they’ve turned my hair back to black. That’s about $ 350+ wasted. The staff is rude and they act as if they’re more superior than you. Avoid this place at all costs.

I shopped here a few weeks ago and the store is very very clean and organized. I just don’t like the customer service. The employees that work at the makeup counters kept asking me what I was looking for and if I needed help, which was nice expect how they talked to me was rude. Their tones were stuck up and I felt like I was being judged for looking in the high brand section. So I went over to the drug store brand section and got what I needed without really looking because this place made me feel uncomfortable, it’s just not a friendly atmosphere.
Also, something that really upset me was, I was looking at the makeup brushes and a customer was getting help from an employee and they needed to be where I was and the employee just pushed me out of the way and said «oh we need to get here». So you’re going to physically push me because you needed to be in the same spot? Couldn’t of said a simple excuse me? That was the final straw for me. So I just said to myself «screw this» and bought the one thing that was in my hand. It was a bummer, I had a list of things I needed and ended up shopping online because of how I was treated.
So if you know what you’re looking for, just shop online. The employees really do act like they’re better than everyone else and I just feel super judged all the time. Which is a huge shame because I love Ulta, but I’ll stick to the website.

I’ve been in this location several times since they’ve opened– mostly out of convenience and selection. However, the customer service here is one of the worst I’ve ever experienced and not just once or twice, it’s the same every time I’ve walked through the doors. No greeting, no one anywhere. I’ve never been approached and asked if I need help– which I always need help and suggestions for what I’m looking for. I just left the store and yet again no help, many times I’ve had to walk all the way around the store to track someone down to ask for help and many times I’ve gotten the look of inconvenience.
I think this store is missing out on making a lot of money because the employees could definitely sell more product if they were more proactive. I was ready to spend $ 100+ in there but I walked out with $ 20 item because I didn’t know what I should get for other items I was looking for and no one attempted to help. I don’t think I’ll be visiting this store again. I will gladly drive the extra miles to visit sephora just for the customer service there.

I love Ulta Salon! I followed Erika from the Alderwood store because she is meticulous with color and cuts.
I came to Erika for a cut and a conditioning treatment, and Erika finished the service with a beautiful blowout!
I highly recommend her!

Two stars is being really generous when it comes to this place. I have been here on several occasions since they have opened and each time I have been here, they have not greeted me or offered me assistance. They make eye contact but do not say a word.
This last time I came in was the last that I will come to this location.
I came in to make an exchange with some stuff I purchased online. Apparently this is the worst thing you can do. I got what I needed to exchange for, with no assistance, which sucks because I actually did need it at this point. I had taken the slip that was in the box with my items when I received them, to the store. Now, I do a lot of online shopping and every other place, This is what they want you to do and there has never been an issue. Not Ulta, This will turn into a 20 min waiting period.
The girl could not figure it out and wanted my conformation email. I don’t have that anymore because I have never needed that in the past. She called her manager over, Jamerson or whatever his name is. He rolled his eyes and clearly did not want to help out with this. He actually had to call customer service to figure this out. He had said they got a new POS system, which I get, but please don’t act like I am causing a huge burden by wanted to do an exchange! It is your job. I stood there with my 5 year old for 20 mins while he figured this out. He was not polite or apologetic the entire time. I was being very patient, understanding and kind. My child was also being very well behaved.
When he got off the phone with them, he rolled his eyes, yet again. He got it figured out but lectured me on having the email and next time they will require me to bring back my «free» gifts. I don’t understand since it actually wound up costing me more in store with the «exchange» I was making.
Get it together, you work in customer service. It is your JOB to be nice to people and help them out. I won’t be back to this location and from the looks of the reviews, this guy is the manager. Not sure how that happened since he has no customer service skills at all.

I recently (8−25−14) came in to have Karen do my hair as Alda was on vacation. When I arrived, Karen came over to me to give me a consultation. I told her that I wanted to make my hair richer looking for the fall, but still keep some light pieces in the front. (before Karen did my hair, I had a reddish, blonde color throughout). my appointment was at 515pm, and since Karen was running behind, she did not start my hair until a full hour later!!! She initially apologized in saying she was running behind, but when she came to do my hair an hour later, she did not even acknowledge that I had been waiting for an hour or apologize again.
After going back and forth with some ideas, I decided to allow Karen to do a «belyage», something that she suggested as a way to darken the hair up but still have some light pieces, especially around the front of my face. As she began the process, she painted my roots and painted other sections of my hair. I originally thought that she would carefully paint the color into some streaks in addition to my roots. HOWEVER, she didn’t even pull any sections out and just painted the pieces down my head as my hair sat on my shoulders. She was then pulling pieces all around and continuing to do this same process. As the dye began to set in, I noticed throughout that there was spots of dark brown dye in all different areas of my head. It looked really bad, and one of the stylists had to come over (as I didn’t know where Karen went) and spray out some pieces of hair with water to blend the dark dye that was in some hair it shouldn’t have been. After Karen washed
my hair, I requested that I dry it myself (as I usually do this). As I dried my hair, I noticed all of the spots throughout that were so uneven, and my color looked a complete mess, and looked exactly the way she did it– sloppy. I told her I was unhappy and she said ok, but that it was a belyage, and that it is «hand painted». I told her I completely understood what it was, but that it was not done correctly. The actual color was pretty but it was done horribly. One of the workers (I cant remember her name, but she was so sweet, patient, and professional) came to help the situation. She offered me some free product samples, and the option of coming back in for Karen to fix my hair. I was so upset at that moment that I didn’t schedule anything and I also did not want Karen to even touch my hair again, so I said I would call back. I really wanted Alda to do it, but I also do not feel that its fair for Alda to do something for free that she didn’t cause.
In addition to my hair looking really bad, I felt that Karen’s interactions were not pleasant, and although she had a smile on her face while talking to me, she was rude, sarcastic, and had an underlying attitude. I am extremely disappointed with this experience, and its a shame because I have never left the salon unhappy before this. I was also appalled that Karen holds the title of salon manager as she did not show to have any skills in a position of manager that you would typically expect. I ended up getting 20% off the service (which was not great based on the fact that since Karen is a «senior stylist» she charges higher than other stylists) and some free samples. I honestly felt that I should have gotten more off the total cost, but I didn’t want to create an issue for the other girl who was helping me and I just wanted to leave asap, and the store was closing soon. I have an event to go to this coming weekend and the weekend after that I have a
wedding to go to which is why I had someone else do my hair before Alda came back from vacation. I will NEVER do that again, and I will definitely NEVER allow Karen to do my hair again. Im hoping she does not mess up anyone else’s hair in the future. Ulta has a good reputation and I feel she is going to give the establishment a bad name.

I usually go to Sephora or Nordstrom to get what I need but I was in a hurry to get home so I just stopped by here since it’s close.
Walked in and headed straight to the area that I needed. The display for Bare Minerals was messy and empty. They didn’t have the color that I needed and no one was around to help me so I just opened up their drawer which only opened half way and stuck my arm in to grab what I needed. Thank goodness for small arms.
Anyway the moral of the story is… don’t come here if you’re looking for help. Bare the crowd at Sephora and Nordstrom. At least you’ll get help.

This was the fourth hair cut at this salon and they have always done an excellent job. The stylist I had previously was awesome but had moved out of state so they made me an appointment with Robin. She did an amazing job! She took her time and I didn’t feel rushed which is how it rolls at most other places I have gone to in the area. I made my next appointment with Robin before I left. I will be back foresure

This review is for the store. I love Ulta & I spend a lot of money there. I had bought a compact by IT Cosmetic’s and it was to dark and had a yellow tint so I took it back since they have the 30 day return policy, They did an exchange no problem. The only problem was that the sales associate gave me back the wrong compact. So I called them as soon as I got home which was at 8:50 and asked Jameson the manager if my boyfriend came right now would he give me the correct one back. He was extremely rude to me and told me that if my boyfriend didn’t get there before nine that I was out of luck. I asked him if there was any way he could please wait, I literally live 2 minutes from the store and it was their fault I even had to go back. The whole time I was very calm and courteous. When my boyfriend got there before nine Jameson continued with the rudeness and treated him like he was a complete nuisance and made him feel very uncomfortable. What ever happen to customer service? You would think that they would have apologized for their mistake and made things right. Instead we were treated with a complete lack of respect. If this is the kind of customer service that Ulta is condoning I think I will start taking my business to Sephora at least when they make a mistake they know how to give exemplary customer service and make things right. As for the Salon I see Robyn and she is great, she is alway making me look fabulous and I will continue to give her my business, but for the store part I will now be taking my business to Sephora. As for Jameson if he worked in my salon I would fire him on the spot, his behavior is absolutely INEXCUSABLE!!!

I got here at 1:58 made eye contact with several employees no one acknowledged I was standing at the salon counter waiting to be helped. It took them until 210 for them to even ask if I had an appt. which was at 2:00. Finally the stylist came her station was messy. She did know what the appt was for. The gal I made the appt was very professional and had made notes from previous visits what I wanted. Wasn’t impressed. Only hoping things get better. So far there us no tip here.

I love this place. They have everything you need all under one roof. The salon is great as well, I went in on a Monday and my hair colored, they have specials on Monday, Tuesday and Wednesday for a haircut and color for $ 50. Saved a lot of money, and the girls are all very talented.

I have had my hair done at this location 3 times since they opened and I love this salon! All of the girls are super friendly and make you feel welcome! The salon is always really clean and put together. Heather is my hair stylist and she is awesome and I always love my color. Will never be switching salons!

I went for highlights and a cut. The idea was to have a change for my son’s wedding. My stylist listened to me and then proceeded to «up sell» from a few highlights to a full package for $$ more. I agreed thinking she knew more than I did. I did not expect how much I would end up paying. As I sat in the chair, not only did I get highlights upgraded, but she also colored my roots (which surprised me since I had only done my hair 10 days before) for an additional charge. When the coloring and highlighting was finished I was then «up sold «on a «toner» because the stylist felt my highlights were too brassy. I was left with the toner on my head while my stylist proceeded to style another client’s hair. I finally spoke up when my head had been burning for over 10 min. I was rinsed out, the girl apologizing all the while. I then rec’d my style and cut. By the time I left it had been a 4 hour ordeal, my head was burnt and I had been charged $ 195. Which is about $ 100 more than I had initially planned for the trip. I will not be returning, as although the job turned out nicely, I have had better device and paid less elsewhere. I tried this place because it was close to home and I shop here for my cosmetics. Although, I wonder about that, because I have spent some serious money here and have never been given any of the «freebies» because they always seem to be out of stock!

Be careful!
They offered my minor daughter 4 «free» magazines, all she had to do was cancel before she received all 4. Well I cancelled as soon as she got the first issue with a bill. Within a week she had all 4 «free» magazines which by the way are not all the same so if you think you have a couple of months of free magazines think again. I look at her debit card and glamour magazine has charged her account… How did they get her debit card info??? Are you kidding me? Glamour magazine understood why I was upset and refunded the money but when I complained to ultra they apologized and said they would look into it… What part? Offering the magazines to a young girl who just hears free in a make up store? Or for handing out her debit card info to another company? I can’t imagine it’s the fault of the girl at the register, someone would have had to train her to do this… ULTA!

I went in about 3 weeks ago to get my hair lightened. My stylest Robin was great because my hair was dark at the time however I told her I’d like the color and cut to at least be noticeable. I did like the out come but it looked the same as when I went in. Their 25% off discount until was what got me in. I have long thick hair and after a few days it was just the same. Like I said, my hair is darker and I also wanted highlights at the time so I wouldn’t have to keep going back. We agreed I’d call the following week to make and appointment for highlights. She was booked for every weekend. So, I called Friday to come in to get the highlights and the guy said he’d put me with Danielle, the manager. «She is great she costs $ 10 more for every service but she is totally worth it.» WRONG. My appointment was for 11:15 with «the best stylist they have.» At 11:45 I was finally sat in the chair. Reg flag number one.
We talked about what I wanted and I said I want to get the highlights, my «sparklies (gray)» show up fast because my hair grows fast. Well, she said the ends would have to be cut because it is so dark. We talked about my last visit with Robin and she totally threw her under the bus. Saying «oh she’s only been a stylist for less than 2 years and isn’t that knowlegable.’ Then why would a company hire someone if they/​the manager felt that way. I think
Robin did a great job. So, Danielle said she wouldn’t do anything to my hair except do a touch up on the roots for about $ 70. REALLY? She «felt» if she did my hair the way I wanted it would fall out and fry.
My suggestion is stay as far away from «The Salon» as possible. If a manager is going to through a co-​worker under the bus because they are new then why as a consumer would I trust your salon?
This review is for the Salon only. I would stay as far away from them as possible. On a side note… I went to a salon yesterday and got my hair done EXACTLY done they way I wanted, and she did a test strip first, Ulta did not.