T-Mobile

Service is great here, I started coming to this one because the one I was going to was horrible. But this one here is the complete opposite. I have been helped by colby who has great customer service and good understanding of the product and is hilarious. Also idriz who answered every question I had told me what I could expect one my bill and hit it dead on and is just the right amount of professional.

I came in today to replace a broken phone. Idriz helped me through the process. He was awesome. Super nice and funny, tried to upsell but not too pushy. I was helped quickly and im very happy with my new phone, and he made it quite seamless. Thank you!

The store in the mall was very busy so I came here. Got the phone I wanted. Sales person was helpful, understood I’d done my homework and answered the few questions I had. Offered a case and a car mount without any pressure or sales gimmicks. I did get the car mount, it was the same price as amazon.
The phone I got had a little plastic bit near the speaker fall off in a day. I called and they told me to come by in two days when a store manager would be in. He gave me a new in box replacement with no problem.
The mount didn’t work with the vents in my car, nobody’s fault. I came by and they were really busy. The person taking the wait list wrote on my receipt so I could still return it if I was a few days over the 30. I came back about 10 days later and they refunded me.
All of the 4 people I dealt with were as friendly and professional as I could ask.

Been dealing with this store for years. Always had great service. Till now. I bought an I phone, the big one… I got caught up in everything the sales person (Megan) was showing me, the color of phone, the cover, the charger. I was excited and Megan C– really had me moving around making the choices… she rang up the phone and put on the screen saver plastic stuff on. THEN, I remembered to ask about the memory. Megan told me one that I just bought only had 16 gigs of memory. I am going… oh no… she is talking fast now… oh well there is the Icloud… you just store everything up there… that is the phone that she has for herself. I thought I was buying the best of the best… I would have gone for the 120 gig… She never asked me.
She then another guy comes along and he says to her… its ok I will finish up here you go take care of someone else.
Buyer beware. my bad. know what you want before entering the store.
The only think I am upset with is… the manager basically told me I was lying that his employee did give me the low down on my options before the sale and he believed her not me. And there is 75 dollar restocking fee if I decide I want the one with more
memory. And that is another thing she neglected to mention, and that the manager said he just knew she told me about too.
Now I feel like I got taken… and called a liar.
The super bad thing is, I now do not have wonderful store to go to. I have to find somewhere else to go.
I will go pay the 75 dollar restocking fee but never go to this store again.

If I could give less than one star I would. My friends and I walked in around 8:30 Thursday night, a nice young lady behind the counter greeted us right away even though she was helping another customer. My friend Jeff politely asked a man wearing all black if he had a garbage, only to get no verbal response and a dirty look. I’m standing there watching this guy rudely and silently open a cabinet and point inside. Okay… He takes down his name. Then mine. Then goes back to walking around aimlessly. sits down, plays with a phone… gets up, goes to the back, comes back out… pokes around on the phone again.
There’s pretty much no better way to make people feel uncomfortable and out of place than to watch somebody who’s supposed to be helping sit around, obviously aware that there’s a line piling up and do nothing about it. It threw me off because they were about to close and there were customers waiting, and you would think that they would be trying to fire on all cylinders.
Now I’m a patient person, and I just needed to look at my bill charges because I had called the toll free number and they couldn’t explain them to me. I also went online and tried to pull it up there, and they told me how much I owe but not why. After about 15 minutes of waiting around, I walked up and asked the guy in black if I could just see my account summary real fast, that was all I needed. I didn’t even need to pay my bill. His response, was basically to reprimand me and tell me that there were people in line in front of me. AS HE’S STANDING IN FRONT OF A COMPUTER. Bro, just help somebody! Help your co-​workers, help a customer, DO SOMETHING. Annoyed and feeling extremely let down by T-​Mobile, we left the store. With nothing accomplished. SIGH. I’ve had T-​Mobile for literally a decade, and this was probably the worst service I’ve ever had.
When I got home I called to find out who the person with less than mediocre people skills was… and it was the manager. Damon. I had to laugh. Good luck with that store T-​Mobile. No wonder the majority of reviews on here are horrible.
Disappointed and frustrated,
Elisha Smullin

Megan was nice on the phone. $ 30 plan for my mother, will work with my unlocked iPhone. I’m in love, $ 30. Buhbye AT&T

Don’t go here if you need something quick.
I can’t believe how busy they were at around 3:00pm, but they need to dedicate a register for people that just want to purchase items and don’t have service issues and such.
As we (about 4 other customers) were waiting to get help I found out that we all just needed to purchase an item and didn’t need service or phone upgrades and such. One guy just wanted to purchase a case, b/​c he had a gift card that was about to expire. Another lady just wanted a new charger, I needed a new battery… All of these items could have been taken care of with an agent at a register taking our money and moving the heck on. Problem was, they decided to put everyone on a waiting list and we all spent about 20 – 30 min… Yes I could have gone somewhere else to find out that I couldn’t get a battery there, because they don’t cary them at the stores, but pretty Dang frustrating either way.
They were friendly, but need to organize better.