T-Mobile

Best customer service ever! We spent awhile in the store changing our minds, asking a million questions, etc. Lainey, Tanner, and Triton were great. So much patients with us crazy ladies.

Customer service was terrible 90% of the time I was in there. Went in once and there was one person on the floor helping someone, the customer said we are going to be a minute go ahead and help them (me and my gf) who were just paying a bill. The employee (can’t remember her name but she had some arrow tattoo) said no its okay they can wait. So we left and went to the one next to the mall. Also the numbers I was told for my bill by Sebastian? Were wayyyyyyyyyyyyy off. Along with different things on multiple occasions. I would recommend just going to the one by the Everett mall, services is great, colby is hilarious and idriz is excellent.

what is the point of a list if you wait for over an hour amd they take people ahead of you? really big waste of time.

Worst customer service I have ever received at a T Mobile store. I went in to update my phones and change the number to my business line. The guy who «helped» me was rude, condescending and downright snippy. Got my number changed and was interested in buying a new phone, but I refuse to spend another dime at a store where the person who is supposed to be making this easy for me is so terrible at his job.
Left without buying the other things I wanted and will not return to this store. I recommend looking elsewhere if you want a decent customer service rep who is patient and treats you with respect.

Went in to the store as I had dropped my phone and totally bashed the front screen. The girl was very helpful and offered me multiple options. She didn’t try to push sales when I told her no. She got me a better deal than my insurance claim would have been and was very informed about the new phones.
I would recommend this location highly. The atmosphere was pleasant. The music in the store was set at an appropriate volume and the store was pleasantly heated. My contacts and files were easily transferred in the store to my new phone and I got a great deal! Overall wonderful!

Rodney and Brielle helped me with a really tough phone issue. Called for support from TMobile and Nokia. No one could figure out problem with the new phone. Long story short they saw it thru to the end and I am still a VERY SATISFIED T-​Mobile customer

I have dealt with this store previously, and former manager Darcy was excellent when I bought my previous phone in March. It is now October, and the store has gone through 3+ managers. When I went in last week, I spoke to an associate about upgrading my phone, at which time he verified that he could upgrade for $ 0 but did not have a phone in stock. He assured me that he would contact me around the end of the week when he received new stock. I went in yesterday (a week later) after no phone call, and there was apparently an error in the system where it was attempting to charge me around $ 300 for the same phone; the original associate and another attempted to fix the error for about 30 seconds before spending the remainder of the time I spent in the store bickering about who would get credit and who should call the manager for help. As they needed to contact the manager and I had a child to get home (it’s been 30 minutes of waiting at this time), they promised they would contact me that night before closing so I could come back in and get the special promotion.
It is now the following day, and they have NEVER contacted me. I have now completely missed out on the promotion and the phone will cost me upwards of $ 300 DOWN. I used to be the General Manager of a flagship retail store which sold T-​Mobile (among other carriers and 5,000+ products), and as a manager I would have been FIRED if my employees had EVER acted that way; my employees were trained to be knowledgeable (the staff here simply point at a demo model when asked about a phone), and I was always CERTAIN I was involved in any issues like this, taking whatever steps necessary to make it right.
This is a «staffed» store (a 3^rd party supplies the team), and I will certainly NEVER go there again. I recommend you go to ANY other store than this. I should mention that I previously asked staff to make modifications to my account (basic system changes like adding «JUMP» or removing my international text feature) and every change resulted in my account getting overcharged and multiple-​hour calls to T-​Mobile Billing Support, and complicated account credit procedures.