Sally Beauty Supply

What rude customer service. Came to get shampoo and I grabbed some other things, I went to buy everything and the lady told me that because I was buying a certain brand that I can get more one thing for free. Well with this brand, everything is $ 15 and up. I was lucky I got this spray for under $ 2. I knew that if I got that «free» item, it would of added $ 15 or more to my bill and it would of gave me my $ 2 spray for free. So instead of spending $ 15 more, I said no thank you. The lady then became super sour towards me. She didn’t understand why I was turning down a «free» item. Instead of explaining myself, I just carried on but she was really rude towards me and kept giving me dirty looks. She then talked to me like I was stupid.
If a customer doesn’t want to do something, don’t become a stuck up clerk. I’m not an idiot. I know how these stupid buy one get one free sales work. Anyways, the store is still nice and organized and if you’re a club member, you do get good deals. It’s $ 5 a year to sign up. It’s a shame, the store is a great place for good hair products but the staff here are rude and stuck up.

I love this location. The staff always greets me with a smile and is ready whenever I need recommendations. They may not carry the ‘expensive’ brands, but for an at-​home wannabe cosmetologist, they’ve got everything I need.

small store, but works for my purposes. makeup section could be way bigger — but i guess i can always go to ulta. the gals who work there are very nice & helpful.

I’m surprised at the bad reviews. Everyone has been super helpful every time I have been in. I love that they have a discount card. If I remember correctly you pay $ 5 but then get a coupon for $ 5 off the next visit. So it totally pays for itself. You also get member pricing for a year. Between member pricing and a coupon they emailed me I got hair dye, developer, a dye cup and brush all for $ 12. The product was really quality. My hair turned out great and it was super cheap. Sally’s works for me.

Called to ask if they had in store a product they have online at sally. Website does not say online only. I was handed to 3 different people in the store who I had to ask for the product and explain it. No one knew if they had it. They just said they didnt think they did but due to the fact that I was told this right away kind of suggested they werent even looking. Then the last clerk I spoke with just said we dont have it, did not apologize or even say good bye-​just hung up the phone. Very disinterested sales people, no good customer service skills.

WARNING: do not buy curling irons or any other electric tool here. They do not stand behind the products they sell! If your item should happen to stop working after 30 days (and this is very likely) you are «on your own» trying yourself to get your money back from the manufacturers. Sally’s will NOT EVEN GIVE STORE CREDIT ON THIS.
After loosing my money today, I will no longer shop here but choose a supplier that will stand behind what they sell.

The sallys in lynnwood wasn’t half as good. I walked in just now with my husband and two kids. My girls are grabbers and curious. Im getting developer and bleaching supplies. So omg my kids are bouncing my husbands whining and talking. Obvious distractions. Lady’s inside ignore them hook me up with new card all my supplies and and she double checked my items to make sure I was good to go. Not to mention tips since im basing my effort on YouTube not beauty school. Thank you tired girl for dealing with my crazy at the end of the day. And reminding me about military discount. Love this place now.

This was my 3^rd visit to this location. I had to stock up on a few products one of them being a hair dryer for blow outs. I had to replace the one I was using to blow out my hair til it blew out on ME LOL
I brought my items to the register and I think his name was Rick helped me out by letting me know about the hair dryers. Funny thing is he knew what he was talking about LOL as the hair dryer I was replacing just went out on me.
I am very pleased with this location. I will be back again :)

I had the best experience here on ⁷⁄₂₀. Went in to find a curling wand for my daughter and the gentleman answered all of our questions on many other products we were looking at (some we weren’t even buying at that visit).
He was so friendly and helpful! I have always had good experiences here but this was exceptional.

I stopped in at this location because it has longer hours than my usual store. I wanted to change my hair color and I knew exactly what I wanted it to look like. I described it to the girl as a deep chocolate, almost black with violet undertones and asked for advice on brands and colors. She was really dismissive and was obviously irritated I had interrupted her smoke break. She threw a couple boxes at me and told me to do a brown first with a super strong developer and then do a purple over it… Just straight purple. I was confused as to why she had suggested that but at the time it made some sense. Since she was rushing me out of the store, I didn’t have a lot of time to decide what I really wanted to do and ended up buying the products under pressure. When I got home and read the instructions I realized she had given me the wrong products and was uncomfortable trying them on my hair (I’m very protective of my locks after a horrible experience with royal blue hair dye in my youth.) I ended up calling my regular location the next day and spoke with a girl who was WAY more helpful and told me I could come in and exchange my products for the right ones. i won’t be back to the Everett location again, that’s for sure.

For years I thought that Sally’s was not open to the public. Well I’m a dummy and clearly I should have known better (right?) My *new* and wonderful hairdresser who understands I’m on a budget suggested I stop using boxed hair color from my local drugstore and pick up a few concoctions from Sally’s instead.
Not only did the young ladies assist me with all the supplies I needed for my in home coloring experience but there was no pressure to buy this or that in a bigger size or more of this or that. I really felt like they just wanted me to know the quality of the products I was buying and to make sure I was educated on how to use them. I like that. :)
I did however buy into their savings program which seems to have a lot of benefits and save a little in the long run.
On my last visit to restock supplies I was truly confident going in and picking up my products. I give credit to not only my hairdresser for directing me here but also the staff at Sally’s for the time they invested in me.

Its nice to hear that everyone has had nice experiences with the employees in this location because I have NOT!
I love Sally’s and always buy my hair products here, but when ever I have a question the girls don’t seem to care to help. My friend and I always go in here to try new things. But I’ve gotten eye rolls, dirty looks and short answers. I’m done being treated like trash and will no longer go to this location!
Bye bye Everett! Hello Lynnwood

I’ve been in the beauty industry for years. Every time I walk in I am always greeted with a smile. The girls help me with what ever I need. They treat me like they had known me for years!

I recently started shopping at Sally’s after finding myself in search of some hair products that can’t be found at the drugstore. Although I didn’t end up purchasing those items, I did discover that Sally’s will be a good resource to supplement the hair products I’m after that I don’t get at, Ulta, the salon, drugstores, etc.
I am not sure about other locations, because this is the only one I have been to, but it is a pretty small store. Mainly, they have hair stuff. They have one aisle dedicated to lotions and nail stuff, another with mostly hair color, and a third with shampoo, styling tools, and some hair extensions.
They carry lots of name brand imitations, some of which I have found to be just as good as the real thing, for example their hemp lotion smells and works exactly like the name brand stuff that I can buy at Ulta for more than twice the price.
The one negative thing I have noticed already is that some of the girls can be rude — last time I was there I overheard the two girls working loudly discussing customers after they had left, saying some really snarky stuff. On the other hand, I have also had some really friendly girls help me out. Guess it just depends on who is working.
Also, here’s a tip: If you sign up for their Beauty Rewards card (cost $ 5), you can purchase most of the items in the store at a reduced price. Plus, it basically pays for itself because when you sign up, you get a coupon for $ 5 off a future purchase.

Had to go to this location even though the closest is in Kirkland. (Actually, tried that location first cuz the hours online said they were open until 8:30 but when I arrived at 8:10 the store was dark and the doors were locked… WTF)
The people at this location did not know what they were talking about at all. I asked them for help in choosing a color to match a picture I brought in. I also pointed out that I had bleach blonde hair and i was trying to go to a deep auburn red. She pointed me to a color with red and violet as the base. I asked her if she was sure and said I shouldn’t have a problem even with my bleached hair.
The color turned out dark purple. It also faded VERY fast. After further research, this is because you are supposed to work your way darker in stages after having it bleached. If only she would have told me this at the store. I’ve been spending the last month or so trying to fix this gal’s mistake. I now have black hair and love it but had to go through some unnecessary stress and ugly interim hair. Thanks Sally’s!

I can only give it a three because though the sales acc helping me was very nice and sweet she called to her boss to help her up front six times with no sucess si she had to help me and ring five other people in I was blown away! You need a new manager BAD…

Following my first trip and review of Glisten (remember FREE week of tanning) I went to Sally’s to get some tanning lotion (given the tanning salons sell them for upwards of $ 60– no thank you!!)… thank to the helpful gals at the store, I found a decent lotion (not the best by any means, but decent) for $ 5.99… just made my tanning sessions even better! … and thanks to Amy V for her previous review!

I went here looking for extensions, knowing nothing about them. The sales gal was super helpful and made a number of great suggestions, but ultimately let me decide what i want instead of telling me what i need. I left with affordable extensions, plus a few fun extras.