Safelite AutoGlass

Love love these guys. Awesome job. They even put on new wipers !!! Came right to my home. I’d give you’ll ten stars if I could.

I called the number listed on their site for the Everett location and I got routed to a horrible automated voice recognition system. I tried to get to a human and after jumping through all these questions, I eventually got routed to a live operator. Then I had to give them all my information before they could even tell me availability on appointments. Speedy Glass was a better experience. Got to a human right away, she was helpful.

Beau showed up 2 hrs early after contacting me to see if that was alright. Are you kidding me? Getting work done early and ahead of scheduled. You guys rock! I will refer you to anyone who needs great service with a smile. He even cleaned all the windows on my car and not just the windshield. He showed up and was done well within a hour. Thank you again!

I had 2 Windows needing replaced. I went online and scheduled an appointment. I was the 1 st appointment of the day and I was 15 minutes early. They saw I was there and opened the store early. They said it would take 1 hour for both and right they would have been done, except they found the window gears was broken. My car was vandalized and this was the reason for the work. They advised me they could fix it and it would be another hour. The entire staff was friendly and helpful. They are the best at what they do and would recommend to anyone who needs auto glass repair. Fantastic job and thank you for everything.
Larry in marysville.

I called their 800 number to get a quote and was referred to the Everett location. Not only did they get me into a next day appointment, but also offered a reduced price that was quoted on the internet.
The location is clean and very welcoming. The waiting room offers, water, soda and coffee with a plethora of magazines and television to keep you busy. First off the customer service is spectacular and I felt as though I was home. My appointment was to last 90 minutes, but the guys rallied and got me out of the shop in 45 minutes. For a windshield replacement, that’s quick and they warranty their work, so I’m a happy camper. Driving home it didn’t look like I had a windshield, it was that clear.
As a parting gift, I was given a bottle of glass cleaner and they sent me on my way. I have nothing but good things to say of my experience with Safelite. They make you feel comfortable and at home. A wonderful experience all around.

As we all struggle for time in our hectic lives it is nice to see that there are some businesses that respect that! I called and made an appointment with the number as it came up on Google, immediately I knew I was on a national line and I normally do not care for that, however, she was polite, knowledgeable and professional which is great, but I typically like to talk to the local reps as I can get a feel for how it will go. Along I went to the appointment, I showed up and they were aware I was coming and that I had an appointment, they immediately evaluated the car, pulled it in and had me on my way in 30 minutes!!! I know what you are saying, «well that’s what they are supposed to do!» I ask you, when is the last time you went in and had that kind of service? Yeah, me neither! So, I thought that I would take the time and write this review… oh, by the way… the rock chip — GONE! Great job and Great customer service!

I called Safelite, got a quote for a windshield replacement and scheduled a technician to come to my office and do the work. Derrick Riley was the technician and called me a half hour prior to arrival. He was professional, courteous, prompt and answered all of my questions. He did a great job and cleaned my dash and all of my windows when he was done, and he even found a way to save me some money so I paid less than quoted. All in all I am very pleased and wouldn’t hesitate to recommend Safelite to my friends and family. Thanks!

I have used this location twice and both times were seamless from arrival and greeting to work performed and back on the road. I will definitely use Safelite AutoGlass and recommend them to anyone wanting the Red Carpet Service.

I’ve used this location twice now (unfortunately); once they came to our home and the other I went there (today). My husband interacted with the gentleman who came to our house so I’m not able to review the service other than saying the chip was a bit of a nasty one so even after being filled it is rather obvious. However, it had not gotten any bigger so the quality of the repair is good in my book.
I wanted quicker service on our most recent chip so I went in (I was able to get an appointment today vs waiting until tomorrow or Friday). The woman working the front desk was very pleasant and helpful. I didn’t engage with the gentlemen doing the work much but what little I did I was happy with. I can’t speak to the longevity of the repair since it just happened today but it looks great. Most of the crack is not visible.
Overall, I recommend this location.

Great repair work. Replaced damaged front driver’s side window. Feels like factory install.

Great service! The woman at the front desk was an absolute joy, and the tech who worked on my car was so personable and fun! I wish I could remember their names.

After originally trying to use a different company we were told by a friend to use Safelite. They were extremely helpful, offered us a AAA discount, and came to our home to replace our windshield. The guys who came out even fixed something that was loose on the dash for me. Our windshield looks brand new.

I was referred to Safelite by my insurance agency and am very satisfied with the service I received. The technician greeted me and told me exactly what I should expect from the service. While the estimate timeframe was between 90 – 120 mins, they finished earlier and I was ready to go out the door in 70.
I got information on the warrenty and a few goodies as I left.
They have a nice beverage offering (sodas, water, coffee) and a TV with a customer remote that will keep folks entertained. If you need to work, Internet is avail too.

I was told upon getting a crack fixed (was tiny) it was guaranteed and they would fix it if it spread… Well it’s spread a few months later to about 1″ by 1″ if that… And they won’t fix it instead they want me to replace my entire windshield, really for a 1″ crack that was just fixed a few months ago? I don’t think so. Calling my insurance to complain about their preferred company and to see what can be done, I will NEVER use safelite again. My husbands needs replaced and I won’t be using safelite, for that or to fix mine AGAIN. RUN FAR FAR FROM SAFELITE! Customer service is good but if you have to replace your windshield over a chip they «fixed» only a few months after and the crack now is only 1″ there is something wrong. They didn’t even ask to see my car, they simply said I had to replace it. Now had they seen it and said something fine but over the phone… NOPE RUN.
Add in: I sent the BBB a complaint they called, they pre scheduled a appointment, seriously? DON’T SCHEDULE PEOPLE who don’t want your services, and don’t ever offer me simply $ 50 off a replacement for your mess up. HOW OFFENSIVE.

I’ve never broken a windshield before. The front desk lady was extremely nice, wish I would have caught her name. We showed up with our Jeep early. And was done in 90minutes. Our technician was very nice.
Needless to say although there isn’t much of a review from me. I’m very satisfied with the results, service and customer service. Should I have to go through this again. I’ll be a repeat customer.

Called my insurance company to have what looked like a HUGE spider on my new car’s (sad face) windshield repaired. Claims rep made an appt with Safelite the same day. Needless to say I was very nervous that it might not be repairable. Really didn’t feel like having to fork out money for new windshield right after buying brand new car.
Receptionist greeted me (I was 15 minutes early just because, well, wouldn’t YOU be?) right away and was very friendly. Within few minutes tech came out and told me he would repair it, but wouldn’t be able to make it totally disappear (another sad face). He also added there’s a slight risk of totally cracking windshield. Really? Please don’t tell me that. Of course for the next half hour I listened for the sound of cracking glass. As I enjoyed my complimentary water and coffee (happy face).
Half hour later tech drove car out. Receptionist handed me paperwork and a complimentary can of glass cleaner (insert another happy face) and I ran out to see results.
One word. AMAZING! Just a tiny dot remains where the spider once lived. Windows were cleaned all around car even. Couldn’t contain my happiness and told tech he was a miracle worker!
Needless to say I highly recommend this place. Everyone very friendly and service was fast. (Final happy face). Woohoo!

I set up a appointment for 8 and was there on time. I was getting my front windshield replaced. they said 90 mins to 2 hrs to complete the job so i walked down to Colby ave. to get breakfast. I got back in about a hr. and they apologized for talking too long, they were done by 10! what gives i thought. They gave me free wipers and glass cleaner and new clear windshield as well as vacuuming out truck and cleaning all the windows.

These guys were awesome. We were on a road trip and showed up at closing time on a saturday. They stayed late to fix our ding and get us back on the road quickly. Plus the techs were just cool guys to chat with. Definitely would be my go to place if I lived in the area!

Earlier this year I went to this location for a windshield replacement and received exceptional service. Last week I got a chip in the windshield and knew I needed to get it fixed before it got worse. I dropped in without an appointment and they were able to fit me in immediately since it was a quick repair. Less than 30 minutes later I was on my way. I’ll be returning to this friendly staff anytime I need auto glass repair or replacements!

Referred by my agent, and pleasantly surprised by speed and service.
Walked in after a rock pummeled my windshield during morning commute. Honestly, I just got my car back from a body shop, so not sure what to expect from a glass-​only place. Dan & Mark got me in right away.
Bonus, they had bottled water, newspapers, Keurig buckets, and the cleanest damn floor in Everett. 30 minutes and a fun conversation or two later, I was out of there.
My divot is now a slight blemish, and my crack risk is low to none. They even let me in to the work area watch them fix my baby car, even though I could see the precious thing through a big olé window.
This office has recently been upgraded, and it’s a good thing — as it now matches the service level I received. Everett may not deserve them.
I hope my windows stay intact, but if not — I’ll be back to see the efficient staff, friendly faces & flavored coffee.