Petco

Placed an online order for 1 Coralife light that I needed the next day, paid the expedited shipping (Overnight) at 5:30 am, not only did it not ship it still being processed… WHAT? Why? I would expect that an order placed at 5:30 AM for overnight be shipped out the same day not 2 – 3 days later… DO NOT SHOP HERE!!! Rude customer service!!!

I bring my dog teddy here for his grooming all the time. I alternate from this petco to the one closer by my house but my preference is here since they do a better job for less money which means I get to tip more! My old teddy bear is 16 years old so quite the senior. He’s pretty much blind and has a heart murmur which translates to him coughing heavily with too much excitement or stress. I feel confident bringing him here since despite some ailments he’s very healthy for his age. He’s always excited to come and always really really happy when i come to pick him up. The groomers here are very friendly. They treat my dog well and do an amazing job. The store is an older layout but very organized and they were one of the first saltwater petco stores in the area. I’ll bring my dog here again and again and maybe grab some fish when I’m back!

Took our rescue 11-​year-​old Chihuahua Sassy to get her nails trimmed and anal glands squeezed. Jessica S. did a FANTASTIC job! Sassy is not comfortable around everyone but she LOVES spending time with Jessica.
She takes care of any animal she grooms and treats them as her own. All the ladies working in the grooming area were very friendly and helpful. Emily helped us at first with finding Sassy in the system and Jessica took over to groom. She quoted a time of 30 minutes, which was right on the mark.
We will continue to go wherever Jessica is.

This is our go-​to pet store for our cat’s food and as well her grooming. Our kitty, Keaira, needs her nails trimmed about once a month — otherwise she shreds our skin when she lovingly kneads her paws :). The grooming staff here is fantastic — I always call ahead to make sure the cat groomer is available — it seems she’s never in the store on Saturdays. I’ve often taken Keaira and the cat groomer is busy with another pet, but she’ll stop what she’s doing to quickly trim her nails. At $ 10, it’s a real bargain — especially compared to what the vet’s office charges ($ 20) and it’s further from our home!
Customer service here has always been fantastic here, which is why I keep going back!

Very helpful staff that know animals and how to give great customer service. Petsmart is across the street but it’s well worth skipping the mall to come here. And red robin is right next door!

We took our Shorkiepoo to the Everett Mall Way Petco for grooming (flea bath, hair cut, etc). We were very happy! Our groomer (Emily) seemed genuinely interested in — and affectionate towards — our dog. The results were great! The pup had a very even cut and wonderful, soft hair after her grooming.
Our dog’s hair tends to mat if we don’t stay on top of it — and it always seems that she may have a few mats whenever we take her in for a haircut. Other groomers we’ve used in the past take the easy out and just shave her. Yuk. Emily looked at the 3 – 4 mats and felt she could get them out. And she did!
This was our first time at Petco Everett and we will be back for sure! Everyone in the store was friendly and seemed to be enjoying their jobs. The location is good (easy in and out).
Also: happy pet-​owners make happy customers. On the way out of the grooming section, we stopped and bought several items (totally impulse buying). LOL.

This is my favorite Petco store. I’ve been coming here since 2011 for my hamster, then dog, now cats! They have everything I need and their prices are awesome.
The staff are knowledgeable, friendly, and the products I need are always in stock.

I found this Petco near by. Where I was able to pick up 4 puzzle toys, a new harness, leash and was offered free dog treats from the cashier (who was wonderful with my dog and purchase) … Another worker (I assume a manager) even stopped to help me pick out EVERYTHING I needed for my dog (which took a while) I explained she was shy from what had happened at Petsmart minutes prior (an un neutered male dog tried to attack my dog in Petsmart and the staff did NOTHING to devolve the repeated attempt) … he then squatted on the floor and sat with my dog calming her and comforting her tossing treats to her… Explained every toy they had to offer that my dog may like and his opinion of ones he had gotten for his dogs at home… Needless to say I was extremely happy with the experience and help I received at Petco… Thank goodness they where near by so I could get what I needed and by the time I had left my dog returned to her wonderful happy state… THANK YOU PETCO staff!!!

I never thought I would be writing a negative review for this store, but here we are.
I brought my greyhound Jack in for a grooming appointment this morning. The ladies in grooming greeted us very warmly as they always have. I normally just bring him in for a nail trim, but had decided to go all out and get him bathed and his teeth brushed as well as his nails. When I returned to get him, Jack was fluffy and clean, I can’t fault them on that. Besides trying to return my dog to me on a slip leash instead of his own collar and leash, Jack has a giant scrape on his back spanning the length of two vertebrae. the groomers mentioned ‘he must have bumped it getting in the kennel’. Jack is large for his breed, and I have never been able to fit him into a kennel of any size. I can not imagine the amount of energy it must have taken to get him into a kennel that is not meant for such a large dog. I am extremely unhappy with this, especially considering that my greyhound is a senior. He is also a white dog, so the scrape on his back stained his fur pink.
I usually love the groomers at this store, but I will never bring him in for anything more than a nail trim after today’s experience. A scrape like that can often mean stitches for a greyhound and an eleven year old dog does not deserve the stress of an injury nor the mistreatment of being forced into a kennel that is too small for him.
My boyfriend and I were also either in the store or in the store’s parking lot during his appointment, so there was no reason not to contact me with an issue.
A very minor disappointment in comparison, Petco is downsizing their stock of Iams foods because demand is so high for more natural and raw diets. I can still get my puppy’s food, but poor Jack’s Senior Pro Health is no longer being carried and it is the only food his sensitive tummy can handle. Since I will have to find his food at another store entirely, we will probably not return to this Petco location.

Sorry Petco but I like PetSmart better for some reason… And PetSmart is located across the street, so I hardly ever come here.
The only thing I purchased here so far was the Petco branded bully sticks pack which are low quality. My puppy goes through one in a few hours when he goes through other brands at boutique stores in a week! Felt like I got ripped off on those but I’ll take it as a learning experience.
The plus side — good amount of parking, close to good restaurants, friendly staff

We took in our 9-​month old puppy, Nimitz (Pomeranian) for his very first grooming. Only trimmed up his nails, fur between his toes (due to his long fur, it grows longer than his pads so he doesn’t find a good grip unless it’s trimmed), glands, light trimming around the ears and ear cleaning. We only did minor stuff since it was his first professional grooming and want Nimitz to get used to it long before summer hits and he’ll want a shorter coat to stay cool.
We called ahead and asked how it worked. Not only were they friendly, informative and helpful they had an opening same-​day! Took less than an hour, and they were very soothing and understanding with him.
When we picked him up, he was washed, coat was conditioned, all other services taken care of, and had a cute blue ribbon bow on his collar! Best of all, it only ended up being $ 30+tip! Well worth it since my husband and I haven’t owned pets in several years and are still getting used to the minor maintenance of dog bath, nail trimming and teeth cleaning.
Will definitely be back!

As with most big pet stores, you’re going to see animals from rodent mills. This is a horrible shame, something I would one day like to see done away with, but it is very hard to avoid.
It is, however, easy to avoid unsanitary living conditions, overcrowding in cages, and animals in the wrong cages once the rodent mill animals are AT the actual pet store.
Several years back I remember pointing out to the employees that a female rat was in the male tank. Fantastic, great competence we have there. Poor girl looked frightened and miserable.
Their mice are packed in like sardines.
And, the most recent crime that made me quit the store altogether happened some time last year…
Their thanks may have stickers on them, asking that reptile owners purchase frozen mice and rats, but the employees do not seem to care.
I saw a man approach the tank, ask for a «large rat», no preference on which one, and then ask where the crickets were as soon as the animal was boxed up. That’s another thing… There is no such thing as «small, medium, and large» to actual pet owners. Petco has the nerve to separate rats by age into different tanks.
Selling «large» and «medium» rats separately for different prices is indicative that these animals are not intended as pets, but as feeders. Petco, all petcos, specifically sell feeders regardless of the labels they put on the tanks.
Disgusting. It not only shows a complete disregard for life from the employees, but also from the shoppers. Feeding a snake a live rat is cruel to the rat, and dangerous for the snake. A live rat can and will hurt a snake. A «large» rat, like the adult males they sell, will put up a fight before dying.
But Petco seems to encourage live food. When I confronted their manager about selling feeders, they weren’t the least bit concerned.
For the sake of animal welfare, take your shopping somewhere else. At least PetSmart requires buyers to fill out forms before they are allowed to purchase pets.

I went in awhile ago and was looking at the reptiles when I noticed their juvenile ball python was really skinny… I mean REAL skinny. I was very concerned and brought it up to the employee wondering around the area. He informed me that the snake is refusing to eat and shrugged it off like it was no big deal. As a BP parent I know that they can be very picky eaters, but for a yearling to not eat is potentially dangerous to their health. Why are you selling a snake that is not eating? So when an inexperienced owner brings it home it can die of starvation? IRRESPONSIBLE. I was very disappointed when I saw that and refuse to adopt from this store.

I love how not busy this place is usually when I go there in the morning. I’m in and out with a bag of dog food, a bag of cat food and a dozen crickets like that.

The store is great the groomers are nice. I’m very disappointed with my grooming experience. I have a Pomeranian mix that had beautiful long hair that just needed to be re shaped. I asked for a trim and wanted to keep the length. When we picked her up our faces must have been priceless as we were in shock. She got that short teddy bear cut that I specifically asked not to have. ALL of her wonderful long hair is gone. She looks like a completely different dog. Her top coat is completely gone. I really hope her fur grows out to the fluffy coat it was before. I will use their grooming services for nails and bathing only but will never use them for cuts again.

I brought my little Bugg (Boston terrier/​pug), Bella, in to have her nails trimmed. This is the first time I’ve ever brought her anywhere to get them done but they were really getting out of hand so I figured it’d be safer to have a professional take care of them.
I called ahead of time to find out what I needed to bring with me. Bethany answered the phone and told me that a nail trim would be $ 10.00 (very cheap) and to bring in Bella’s shot records. When I showed up I had the shot records went through a very painless, quick registration into their computer system. I explained to the groomer, Tracy, that Bella had separation anxiety and I wanted to be around when she got her nails trimmed. She was not only very understanding about that, but also made sure to turn the station around so that Bella could maintain eye contact with me. Bella was pretty upset, but Tracy was very gentle and coaxed her through the process.
Overall my experience was fantastic. Tracy and Bethany were so nice, very informative, and very quick with their services. I’ve experienced other groomers making my dogs bleed and Tracy did a very clean job, no cuts at all!
Very happy and I’ll be returning here again!

I was shocked to see how small the store is. I came in one day and I asked the assistant manager help with holistic wet dog food. He didn’t really seem like he knew what he was talking about, but just showed me around to the obvious, big, name brands. not too happy with that…
I came back the next day to exchange the food that I purchased, and I was immediately greeted by a guy named, David? a little older, but very sweet. He offered his assistance, and is very easy going.
This can be a good place to go, if you go when the right employees are working.

We have taken both of our dogs to this grooming location and have always had a great experience. Reasonable priced and my dogs always walk out looking good.
The staff is friendly and answers all our questions. We always leave happy.
The store its self is alright — at times very busy and seem under staffed. In general I like coming here vs. PetSmart.

I’m a big fan of the local pet stores, but for a main-​corporate pet store, this specific Petco is awesome.
They have a bigger selection of stuff than other stores I’ve been to, and the customer service here is wonderful! The General Manager spent some time with us, helping us find exactly what we needed for our dog and easily went above and beyond what we could ever ask for :)

My dogs and cat love Jenn, she is awesome with my cat especially. I’m very disappointed with Petco, as they have informed me that she no longer will be able to groom my cat Princess.
I will fight to have her continue to groom my cat!
I just called corporate and was told that Jenn, can still groom my cat Princess. I can’t tell you how happy this makes me!!!