Performance Kia

I went to Perfomance with the goal of returning my leased kia and walked out buying a 2014 Kia Forte, the extra work that out saleswoman Katie put in was excellent and I appreciate everything the team did to get me a great deal and a great car. The were understanding and patient. I Would definitely recommend buying a car from them.

From start to finish i was in my new car within a couple hours. The whole staff was helpful and knowledgable.

My wife said that she would like a car for our anniversary. So we kind of decided on what to spend, new or used, but needed heated seats, navigation, and push to start. After a couple of dealers, one sales person recommended the Kia dealership up the street. We spoke to Carlton, the sales manager, who asked us to work with Doug, one of his salespersons. Doug was great, he showed us a few of used Sorento’s on the lot, which had the options we wanted. We test drove the one in our price range, and eventually purchased it the next day.
We left the dealership, for dinner (Daniels Broiler). While on interstate 5, the car broke down, and we were stranded on an off ramp. We immediately called the dealership, and asked for Carlton, He jumped into action, calling a tow truck, having one of his employees come pick us up, and calling the Highway Patrol, to make sure we were safe as we exited to the pick-​up vehicle. Once back at the shop, he had the other used Sorento, which was $ 6,000 more for us to drive, while the broken Sorento was going to be repaired. He was so apologetic, that he requested to pay for our dinner. We left for dinner, and the next day when Doug called, we asked him to check what type of deal they would give us on the loaner we had. The first Sorento was an EX, and the loner was an SX (the highest level of that year). We talked a bit, and after Carlton contacted the V.P. of sales, we worked out a great deal, to purchase the loner, just above the price of the first Sorento. His goal was to make us happy, and they did.
Carlton, Doug, and Performance Kia, thank you. Great job.

I hadn’t been looking for a new car; I had a 2005 Kia Spectre and it was still in good condition, ran well, even at 133+ miles. But thanks to slightly more than a fender bender, I had to get a new car for the first time in 11 years. I had an idea of what I wanted, did some research and knew going in. I met with Katie and explained the situation, showed that I’d found the one car I wanted and boom she went and found it. Now things being what they are, turned out I couldn’t get a NEW car like planned but she went out of her way to see what I wanted and found a 2015 model that still amazingly, met my needs and wants. I didn’t feel pressured into the new car and they bent over backwards to not only get me a car that was good for me, but also one that was super affordable. 11 years a KIA fan and still going now.

I don’t even know what to say other than I will NOT be buying a car here. My husband and I were in last weekend and were inquiring about a sorento. We got stuck with Steven as our sales person. First, he didn’t seem very educated about the product. We told him that we wanted heated steering, ventilated and heated seats as well as panoramic roof since that was what we already have in our 2014 Hyundai Santa Fe. He told us that that was available in multiple models (it’s not, it’s only in the highest model). We had to sit and outline in the sorento book that it was only available in the top model. That was the least of it. During the test drive he asked what other cars we were looked at and we said a new Hyundai sante fe ultimate. From that moment forward he basically kept telling us what a crap choice that car was and how much better the Kia would be. Like he seriously wouldn’t stop talking! Now, remember, I own a sante fe sport so he’s totally ragging on the car we already own. I was so infuriated by him and the way he handled the entire experience. Then, the icing on the cake … Whom I believe is the finance manager came and started a similar schpeel on how the Kia was superior. UGH. We were so unimpressed. They didn’t listen to us or our needs. Totally lost customers who could’ve purchased any vehicle on their lot.

We were made to feel welcome as soon as we opened the door. I never felt any pressure, ALL the salespeople were very personable. Made sure I understood everything as I hadn’t bought a new car in close to 25 years. Mind you, I took my daughter and son-​in-​law with me for support and they asked a lot of questions that I wouldn’t have thought of. Tim (and Kamoore) answered them all (even the irrelevant ones that I asked) with patience and humor, which is very important in a stressful situation like this. When it came down to the final purchase (I bought a new Forte 5) and signing the final papers, guess who didn’t have their checkbook for the down payment? Tim followed me all the way home instead of making me come back. So now we’ll see if they follow through when I need to bring it in for servicing. I think they will!

I sat on this for a while… I didn’t know if I wanted to post it or not, I thought maybe it was a random series of events that just went crazy. I thought it only fair to share this experience in case it happens to others.
First, let me start off with my car: 2015 Soul +. I was excited and sold on the car before I even went to Performance Kia, I knew I was going to buy one. I asked them for the VCR (vehicle cost report) so I could negotiate more smoothly. Instead, they handed me a sales pitch print-​out. Whatever, I knew the base costs anyhow and I still wanted to go for it. I wasn’t necessarily price shopping, although I did want a good deal, I just wanted what I wanted. I got a fair sale but little high pressure to upsell things left me unimpressed with the process.
Skip forward 3 – 4 months when the car’s getting broken in. I started noticing this weird idle as the car was warming up. The tach would jump a little (sometimes hardly noticeable) but it was enough to do this jump thing when I had my foot on the brake. Got my oil changed and normal maintenance that they recommended, driving 45 – 60 minutes each time go see them. All the checks were normal so I thought it was just the car breaking in.
Skip forward a few more months: The car is not just idling funny as it’s warming up (and I’m not talking about that super high rev the car makes right when you turn it on, I’m talking about as I’m driving). Scenario: I’m at an intersection, inching forward with traffic as the cars in front of me get their chance to go. I have space to move forward, I begin to lift my foot from the brake pedal (my foot is still over the brake) and the car does one of it’s random rev things. Vroom! Off I go, flying towards the back of the car in front of me. Since my foot was essentially still on the brake I slammed it back down and stopped in time. Okay — this isn’t just «breaking in» anymore, my car is trying to kill me.
This is where the real drama begins. I call Performance Kia, I tell them I’m getting something akin to an unintended acceleration issue and I’m sort of giggled at over the phone like I’m crazy. I take it in, they want to keep it for a couple nights so they can try to replicate the issue. I’m given a loaner car in the meantime. I get a call two days later saying they aren’t able to replicate the acceleration issue or the dashboard vibration. I go up to take a drive with a technician to see if I can replicate it. Of course, I can’t. I give them back the loaner and take my car and go home.
Fast forward about a week, I get 3 calls back-​to-​back around 1 – 2 in the afternoon on my cell from Performance Kia but I can’t answer — I’m at work. A few minutes later I get another call from a 425 number that I don’t recognize, I get a chance and answer. «Hi, this is Detective so-​and-​so from the Everett Police Department. We’d like to know where the loaner car is you still have from Performance Kia?»
I responded thinking it was some scammer trying to do one of those phone things like «Give us your credit card number to pay this fine or we’re coming to arrest your grandma» kinda thing? Oh no, he was dead serious. I said, «Excuse me?» He goes on to tell me that he’s investigating the «stolen» loaner vehicle I «never returned.»
I call Kia back and the lady who’s name I forget, who identified herself as the cashier, said that they would get back to me when they figure out what’s going on. I got my paperwork and called her back. She said, laughing, «Oh! We just found it! Another person here gave it to a different customer after you dropped it off and they didn’t do the proper paperwork.»
I said, «Can you please call the Everett PD and tell them so they don’t think I stole the car?»
She laughed, literally chortled, and said «Oh they know, the Detective is still right here!»
Well — uh, thanks? Now I start asking them for something in writing absolving me of responsibility for the car and acknowledging that they have it and it’s not in my possession anymore. «We’ll get back to you.»
They ignored my requests for 3 weeks! I finally drove up there and spoke to any manager that would see me. The service manager is never there when I call. The GM is never there when I call. So when I finally showed up, the only manger was Carlton (I think was his name) in sales. I came close to making a scene on the floor when Carlton asked if he could keep the only receipt that I had proving my dates of service and the original loan agreement of the car. He took it from my hand and said, «Can I keep this?» Uh… NO!
2 to 3 days later I get a PDF letter in my email, signed and dated, on Performance Kia letterhead explaining that they know where the car is and I’m not responsible. Thank you for my time, have a great day.
I will never, ever, EVER be returning to Performance Kia. Every interaction I’ve ever had with Performance Kia has been sub-​par, annoying, uninspiring or just downright obnoxious. Caveat emptor…

The owners of this dealership are the worst. The most dishonest people that I have ever met.

Before coming to Performance Kia, we had more than one bad experience with dealerships during our car search. From the moment we walked in the door until the moment we drove our new car off the lot, we were treated with respect by everyone there.
Our first point of contact was Kamoore, who although was unable to show us the car due to our conflicting schedules, stayed in contact with us throughout the entire process to answer questions or concerns or just check in. We were lucky enough to get Izzy as our salesman. His outstanding customer service and friendly attitude made our car buying experience extremely easy and satisfying.
Hands down the best car buying experience we have had!

As ever, Performance KIA came through for us. We will continue to deal with them, both for service, and for when we need our next car.

I purchased a 2014 Kia Sorento on Saturday from. Performance Kia. My salesperson, Quincy Jones, was fun, knowledgeable and not pushy at all. The manager, John was equally pleasant. I explained my needs to Quincy and he found exactly what I wanted on the first try. After the purchase, he spent more than 30 minutes going over the bells and whistles since most of the wonderful features were foreign to me. And free car washed for life of the vehicle! Awesome! Thanks for a stress-​free experience.

The sales people are very polite and friendly, but once you get to the financial people they are rude, very aggressive, and unprofessional. My girlfriend was looking at The Optima, found one she liked, we were going with the Costco program and were blatantly lied to about the discount. Kept putting us through the dog and pony show of trying to come close to the payment we wanted. After several no’s on their offers, the financial guy came back and asked if she could find it in her heart to pay just a little extra. We were done at that point. Left rather upset. We ended up going to Jerry Smith Kia in Burlington. If you want a professional, no pressure, fun experience buying a car, I would highly recommend taking the drive north. We were there a total of 2 hours and walked away with the car and payment we wanted.

Bought my Kia Optima at Performance Kia 3 years ago. Still receiving excellent service from them. Always take my car here for oil changes and other needs.
They are so friendly and efficient. And love the soft sale sales people. They always are happy to show me the latest and greatest new models while I wait for my car. But I love my Optima and won’t trade it out yet! One of the best cars I have ever owned.
I do miss the Hampstars they used to use for advertising! LOL

Wow. The trip to the Kia of Everett started off great. The sales man was very helpful and the car was great. I mentioned we were not interested in buying today but would like to receive a quote on our trade in and the price of the car. Well the manager took over getting our quote. First we saw him yelling at the poor sales representative and then we sat there for about 2 hours before the guy came over. He offered us 2100 trade in for our car, which has a Kelley Bluebook trade in value of 4100, and then got an attitude because I tried talking him into a lower price.
After the test drive we had actually decided to buy the car that day, and our sales man was awesome! But now I will not step foot in that KIA again and I plan will buy the car from Kia in Kirkland.

I have purchased 5 vehicles from this dealership and have never been disappointed in the vehicle or the sales staff.
Beginning in 2005 with an Optima, 2006 with a second vehicle a Chevy Malibu. In 2012 we bought a 2009 Sportage, we traded that in 2013 for another Sportage. Still not satisfied we traded that one in for a 2014 Forte Turbo Koup, now that’s a car. Izzy is our man for sales contact.
I have only had one negative problem which had to do with the finance department. Be careful in there, have everything explained in complete detail including trade in value. We ran into a rather unpleasant experience when she told us that we owed more cash up front because of the value estimate being off. Knowing this was not my fault I had the problem resolved by Livingston, VP General manager. He apologized and satisfied my discontent.
I will keep coming back to Performance as long as they have the cars that we enjoy!

I will never step foot in Performance Kia again and will tell everyone I know to avoid this place. Being a single, young female, I deal with shady salesmen constantly when trying to buy a new car. I can see right through it (since I’m not an idiot) and I mentioned that as soon as I walked in the door. Nicole was my sales girl, and she was wonderful. The only good thing about that whole place. She was very polite and friendly, and never made me feel uncomfortable. But when I sat down to talk numbers, Carlton came over and changed everything…
First, the car I was looking at was listed on their website at $ 13,300 (after rebates). When he came over to talk price, he presented me with a quote for $ 18,000. How the HELL do you go from $ 13,300 to $ 18,000??? I called him out on it, mentioning the price online, and he responded by saying «well the car has accessories». That’s ridiculous. All cars have accessories, you don’t HIDE that from the buyer until the last minute. Unreal.
Then he offered me a disgustingly low price on my trade in. I laughed at it, and told him he didn’t even come CLOSE to what Chuck Olson offered me. He immediately jumped up and ran to whoever he was getting the prices from. Magically, the car price went down to $ 14,000 and my trade in jumped up $ 3,000. That right there told me I was being played! I was FURIOUS!
I then told him he still wasn’t close enough to Chuck Olson, and asked him why I would do business with him when their price was substantially higher than their competitor. His response… «Because your sales girl has a nice smile.» Even she seemed uncomfortable with that. I was completely appalled. I asked «Ohhhh, so her smile will pay my bill then huh?». That left him stuttering…
Needless to say, I walked out and never looked back. Avoid this place at all costs if you want to be treated like a real person and not have a scammer tried to swindle you.

This is my 2^nd Soul purchase from this dealership and IF I have to have a 3^rd, 4^th, or 5^th purchase I’d be saying the same thing — the team here at Performance is hands down the BEST! No pressure, they get you the best deal possible, and they offer great incentives too for your new vehicle. «Joe 2.0» was my salesman and he was very knowledgeable and friendly — not at all high pressure. If you’re shopping for a new/​used car — you really should make Performance KIA your 1^st stop, because it’ll be your ONLY stop! You won’t be disappointed!

Bought my new shiny black 2015 Kia Optima here. 2^nd car I have purchased from this dealership. The sales process was effortless and I never felt pressured. They gave me very fair value on my trade in and I was delighted with the entire experience.
2 months later, I wrecked my brand new car. The service department made the car drivable for me.. No charge and then recommended the best body shop I have ever used. Special Interest in Everett. My car looked better than new when I got it back.
If you want a family owned dealership, with world class service and people that really care about you.. Buy and or get your car serviced here!

We just bought a 2016 Sorento and had an incredible experience with Sebastian in Internet Sales and Zack in the finance office.
Actually, everyone at the dealership was extremely pleasant and fun to work with.
We’re really excited to continue our vehicle service with them and will be recommending them to everyone we know!

I have read these customer comments and have to say a 5 star was not my experience at all… Maybe I am just a difficult customer looking for the best deal, but I don’t know…
As a Costco member, I was referred to this dealership from Costco late last summer. I did not end up purchasing a vehicle at that time, nor did I even visit the dealership. However, I received multiple calls and emails over the last few months.
I re-​entered the car market early this month and happened to get an email from Ginger, which was great timing.
I visited the dealership to see a car that Ginger told me would fit and what I was looking for. However, it was the wrong interior color. So I changed gears and started dealing on a different car with Sabaston. Who overall was pleasant.
I was never shown an «invoice» sheet, told to select my price, or any of what they claim they do in their ads:
«We do things a little differently here. When you come in and choose the right car, we will show you the factory invoice and let you decided how much profit you think that we should make. So you get to choose your own price.»
Maybe it was because I was a Costco member and that this was handled a different way.
I would describe the negotiation process as slightly high pressure; with the typical back and forth between the sales person and the manager. I was asked at one point by the manager Anthony; to rate ‘how likely I was to buy a car’ on a scale of 1 – 10, 5 not being an option… About 2 – 3 hours into the deal Sabaston and Anthony really started pushing the sale… Much weight was given to the fact the deal had to close ‘that day.‘
We did get to what appeared to be an acceptable number and agreed on a deal. I asked to come back in a day, as it was dark; to see the car and drive it (I had not at this point). I also needed to double check my finances to see if I could put more down on the car. This was meet with resistance and some pressure to; just continue with the deal and add more down money later…
Eventually I was told by Anthony that I could come back and they would try and earn my business another day.
After going home and looking over the deal; I noticed I was being charged double for an accessory that was on the sticker and again on their dealer added accessory’s; $ 235. Upon researching the accessory’s that this dealer added I found $ 445 of inflated costs compared to
.
When I called and asked that the deal be adjusted to reflect these cost and to add the full amount of current rebates from Kia; I was told that a deal was in place… When I repeatedly explained I was not going to pay for an accessory twice, nor was I going to pay the inflated prices; they played the ‘shell’ game and said I was getting a discount from the dealer that covered the accessory’s. So I really wasn’t paying for the added costs… Finally, after about an hour (over two consecutive days), of conversation back and forth; I stated what price I would pay for the car. It was the same deal that had been agreed to; minus the double added accessory, inflated costs, and extra rebate money. I was told by Anthony; ‘it was a pleasure doing business with you; enjoy another car…‘
These are all fair ‘games’ when it comes to buying a car. It is just frustrating to have a dealership; repeatedly call you for months, tell you they are different, and that they don’t play games or hide costs… Believe me; this dealership does!