Parr Cabinet Design Center

Well I see I am not the first person to leave only one star so I’m not alone here. I have done business with Parr while I did some remodeling on the two bathrooms in my home. I usually give people and businesses a second chance because I understand that we all make mistakes. However the last experience I had there was enough to really encourge me to never go back again. The first bathroom I remodeled I used Huntwood cabinets which are GREAT and that transaction went descent. On my second bathroom I ordered a 36″ vanity and was told they no longer carried Huntwood but that another manufacturer, Kemper was close in quality so I went with them. I was told it would be about 5 weeks before the cabinet would arrive, no problem. Six weeks later with no call from Parr I called them to see what the status was, well they forgot to order it! They did not forget to bill me. Anyway, five more weeks go by and my cabinet shows up, with the wrong drawer fronts. They told me they would get the correct ones for me and make it right, not a huge deal. When the «correct» ones showed up I stopped in, picked them up, went home and realized they were wrong ones again. They finally did get me the right drawer fronts but all in all it took about 4 – 5 months. Ridiculous. Furthermore, the Kemper cabinet was not as good of quality as Huntwood and seemed overpriced. I talked to their manager about this and how everything that could have gone wrong, went wrong. I asked for some kind of refund for my troubles and she said she could not do that but she could give me a deal on an order in the future. No thanks. I’ll be going to the Huntwood dealer in Kent from now on.

Beware… One star is generous. We spent s good deal of time working with Parr putting together a cabinet order of approx $ 13 000. The salesman was very new however he and another salesman worked with our contractor making our experience quite pleasant. We were ready to sign on the «dotted line» when we realized (never told ahead of time) that we had to pay 100% up front. When we questioned this we were told to speak with the manager. We left a message for her on a Friday and when Monday afternoon arrived and she hadn’t called, we called her. We explained our apprehensions regarding paying for everything up front and she basically told us to find another company. Her demeanor and attitude was highly disrespectful and she made it perfectly clear she wasn’t interested in our business. Consequently we found the same cabinets at another shop for several thousands less and furthermore only had to pay 50% up front. Parr should not only train their employees on customer service but further change their policy regarding paying 100% up front.

I mistakenly choose Parr to buy a set of cabinets for a wet bar back in December of 2014 from these guys. Horrible experience, delays and unaccountability all the way around. Things didn’t get ordered when they said they were, the manager quit, the new guy was a jerk who took over for him. To make it right they gave me a door cover for my appliance (kegerator) that did not match the other cabinet doors, this is just how they do it. Gee thanks. The project was still not done by April –it was a small job that took that took 4 months — it was a simple wet bar… I could go into greater deal, but I have wasted enough time on them. They seems great until you cut a check, then the excuses and lies roll in rather than your correct cabinet order. I would take a woodworking class, buy tools, buy lumber, rent a shop and build my own cabinets before ever dealing with these guys again, that would have been far less work. Trust me here, any review who says they are good is not a customer, but just a pal helping them out– I just love the San Diego review???

If I could give this company zero stars I would.
I have been dealing with Parr Cabinet in Everett for about 45 days now and it’s been the most unreal and frustrating experience. It borders madness because one comes to anticipate receiving basic customer service when dealing with a retail business. With Parr, in addition to deceitful business practices, their customer service does not exist at all. I placed an order for custom refrigerator panels to be matched to my existing cabinets. Parr took my money for a sample door to be made which included having the design + color match. It took more than 40 days to get any sort of progress done on the order. When Parr «finally» received the sample door back about 45 days later, the Parr sales rep told me that he did not want to open the box until I was there. I thought to myself, what kind of Cabinet business does not open the box for a «sample» door to make sure that the sample coming back is what the Customer ordered? Only Parr would do that. Parr prefers to have the Customer come all the way down to the showroom for the customer to learn first-​hand what was received back after all this time is actually wrong. Finally, I clued in why the sales Rep did that. It’s because he deceitfully knew that what was being sent back was only the color match and it was not per the agreement and order that was placed. So Parr takes your money and then leads you on and on… It does not matter if you follow up via email, via phone and speak to a new manager. Parr continued to «lead» me on by saying that they were following up with the manufacturer, and that they will call me back. The Parr’s Sales Rep NEVER calls you back. After they take your money and screw up your order, and realize they screwed up, they avoid you like the plague.
I finally called the manufacturer directly myself because I knew something just did not smell right and after being led on, I got tired of the BS that Parr was telling me via phone. With the work order number in hand, I found out from the manufacturer that the order that was placed was «complete» and only included a color match according to their records. So my deduction is that Parr Cabinet Sale Reps are incompetent and untrustworthy. They have no problem lieing to your face.
After the experience I have been through, HELL NO WAY would I ever do business with Parr again or refer anyone I know to do business with them. Go somewhere else! I would do business out of state with another Cabinet merchant before ever considering doing business with Parr again. They should be shut down for deceitful business practices. The net result of this is that I plan on filing a case with the Better Business Bureau to get my money refunded or contacting one of the local TV stations. Others in the Seattle WA area need to be warned before they consider doing business with Parr Cabinet Center in Everett. I think it’s fair that everyone should know just how bad they are.

Cabinets in stock are very well built for the $$ Special order does take awhile and they do seem to care, unlike the other reviews.

I am so unhappy with Parr I won’t ever recommend them to anyone. We are STILL waiting for our sink base to come in, which they screwed up in the first place when we originally places our order and somehow missed it. (The original order by the way was delayed 5 days by a «broken down truck».) Then they told us they would put a rush on it and it would be here in a week. Wrong, a week came and went and they said somehow it got screwed up and the rush order wasn’t put through but that we would get it in another 8 days. Wrong, I called again and now they are pushing it out yet another 10 days! I talked to a supervisor and told them this is absolutely unacceptable and very poor service. They made a mistake and didn’t order the sink base (how do you miss that?) they should have immediately taken care of it and they have given me nothing but excuses! The supervisor then said he can’t do anything about it to get it to us faster, which I think is ridiculous. When you make an error in ordering something that customer should be put at the top of the stack, its ONE cabinet not a whole kitchen and the ONE cabinet is holding everything up since it is a sink base. If it was a wall cabinet I wouldn’t even worry about it… but the sink is a huge deal and their neglect to understand the importance of this is beyond me! I am now waiting for his supervisor. Its unbelievable how bad their service is.
So, we have no sink, and no dishwasher or garbage disposal as a result of their errors, and no countertops, which have now been rescheduled 6 times! Our kitchen is unusable, we are living in chaos and washing dishes on the deck as we can’t do it in the bathroom since we have no garbage disposal in the bathroom. Its freezing out as it is late November. So at this point we may still not have a kitchen at Christmas, we already went through Thanksgiving without it. I am so unhappy I want to cry when I walk into my kitchen. I fully regret our decision to purchase anything through Parr, they are a lousy company.

We have had nothing but problems with our order through Parr Cabinet Outlet.
For an order placed May 6^th, to still be open, still sending replacement pieces and parts that are still not correct on August 6^th, is incomprehensible.
I understand that people make mistakes. However the lack of communication, and the consistent mistake upon mistake upon mistake has made this an experience that I hope no one ever has to experience.
To date, the mistakes include the following:
–cabinet order not placed with manufacturer after we submitted it — sat on a desk for 8 days.
— 2 doors cracked upon arrival
— 1 cabinet came with no base
— replacements for the 2 cracked doors arrived, but the finish had raised water drop like spots on them. Had to send them back.
— crown moulding ordered for top was insufficient — did not include waste created when making mitered cuts
— replacement stick of crown moulding was wrong color. When we called, it had been placed as a replacement order for a different job
— no finshed edges on sides of two cabinets.
— replacement panels that arrived for those two cabinets were not cut to the shape of the cabinets they were intended to be installed on — no toe kick.
But the worst part is that they will take some action to right one of the wrongs, and we have to call Parr to find that out. Materials are delivered to Parr for our job, and we have to call them to find that out as well. Communication is HORRIBLE with with company.
This is the classic example of a construction company that is all service and smiles until they get your money. Once that happens, they couldn’t care less about you.
Do yourself a favor, and avoid Parr Cabinet Outlet.