Mr. Handyman of Everett

The worst handyman company to deal with. The staff is rude, the technicians are incompetent and their policies are unethical. I would NOT recommend it. Gunita

I left a voicemail over the holiday and my call was returned first thing when they opened up on Monday. The receptionist was very clear about explaining the minimum call out cost and said the serviceman could take care of any other items I needed if they didn’t use the whole block of time. She was able to set up a next day appt., which was very comforting since I was worried about my gutter falling off. Will arrived promptly for the appt and handled the couple jobs I needed done. He also found a few other minor issues that he took care of without prompting. Very pleased with the professionalism and efficiency of this company. i will recommend them to others and will use them in the future if the need arises.

If I could choose zero stars for this company, I would.
I wanted an estimate for the work I wanted done, but I was told that they didn’t need to estimate handyman-​type work and that they charged a flat fee of $ ⁴⁵⁰⁄₄ hours. We discussed what I would be able to get done in a 4-​hour block. Later the same day the gal called back (we’ll call her XX) and said she had spoken with her manager and they thought they could pretty much wipe out my to-​do list in an 8-​hour block. I knew some of the list wouldn’t get done in 8 hours (painting a gazebo, for instance), but expected the smaller stuff (fixing a sticking gate, planing some doors so they closed correctly, removing shelves, installing a solar light [battery]) could easily be done in 8 hours.
The handyman arrived on time, but we spent at least an hour going over the list and deciding what could get done (exactly why I wanted an estimate!!), so there went 1 of my 8 hours. He relocated a light, hung a light over the kitchen sink (electricity already at each location), replaced a kitchen threshold and did a preliminary patch job on one wall and the ceiling. During that time, he was gone for and hour and a half. He also starting packing up at 4:10. He did take an hour off of my bill with no explanation as to where that hour went. That’s it… there went $ 900!
I called to speak with the owner and there started a 2– week cat and mouse game with XX telling me she had left messages with the owner. When I finally spoke with the owner, she rudely told me to slow down and that this was all news to her! So I told her the story and that I wanted $ 450 back since I didn’t think the first $ 450 got me what it should have. The owner was extremely rude and very unprofessional. She let me know that she didn’t think I was telling the truth and that her employee had no reason to lie (implying that I did). I reminded her that I was the customer, but that had no impact. After a lot of headaches, I did get the $ 450 back.
Oh, and here’s a kicker. Mr. Handyman of Everett will send you an online survey after the work is done with a $ 25 gift cert for restaurants in the area. You have to download an app, and if you can get the app to work at all, the restaurants you choose are mysteriously no longer there.
PLEASE don’t use this company. the only reason they have a AA+ BBB rating is that no one has reported them. That will change today.

I would give a negative 5 stars but unfortunately I cannot. This establishment has been extremely unprofessional and a waste of my family’s time. The guy showed up, said he was going to get his tools and be right back. Never came back. I called back and the woman said he felt uncomfortable. What? Do not use this company. I will be referring anyone else but this place. Major let down.

ALERT ABOUT MR. HANDYMAN SERVICES
Please don’t do business with this company… They have POOR customer service skills…
We had Mr. Handyman Services come into our home to fix a shower leak in my bathroom. The first time they came into the home, they didn’t finish their job. Didn’t finish caulking the Shower surrounding wall they put up, didn’t finish putting the shower surrounding around the window so water continued to leak into the new wall and is ruining the new wall they just put in.
Then they made the mistake of calling me and seeing how I liked the job they did. I informed them that the job was not completed and that the job he did was POOR. They informed me that they would send out the supervisor on 10/​28/​2014 to fix the problems.
This morning Supervisor Collins, calls at 10:02 am, I didn’t get to the phone in time so I called him right back. He informs me that he has been knocking at my door for 15 mins and has left now and that’s the way it goes. I went and checked my cameras and found out that he showed up at 10:04 and went to the wrong address. Mind you, this was after he called at 10:02 and stated he was here for 15 minutes. I then inform him that no one was knocking at my door. Collins tried to argue with me. I informed him that no one was knocking on my door because I have cameras and was watching them waiting for him to show. His comment was «Fuck it then, I’ll turn around.» So while I wait, I get a phone call from Collins «I’m here, where are you?» Come to find out he went to the wrong address again.
Supervisor Collins finally shows up to my house. Asked Collins to step over the child gate in my door way but instead rips it from the door way and couldn’t figure out how to put it back and made the comment that he would fix it later. At this same time he RUDELY demanded where the bathroom was when all he had to do was open his eyes because it was right in front of him. We pointed to where the bathroom was and followed him in so we could explain what the problems where. I started to explain that the surround wasn’t finished around the window and slipped and said «Fucking window» instead. Collins then proceeds to back me in the corner and yell in my face «IS THAT ALL YOU ARE GOING TO DO IS FUCKING CUSS AT ME ALL DAY?» I felt threatened by his actions, and asked my Fiancée (Katrina) to call his main office. Collins then Threatened to kick my ass and stomped out of my house.
SO my fiancée gets the office on the phone, asked to speak to the owner, was sent right to voicemail. I called back, the receptionist answers. I start to explain what had taken place, she rudely interrupted me and said she would have Cindy the Owner call me back that this is something she needs to take care of.
I didn’t get a call back for a couple of hours. So I called the office back. The receptionist then yelled at me «ITS NOT MY PROBLEM» and hung up. SO at this point in time I’m filing a complaint with the Attorney General’s Office.
I’m my option this isn’t the way to conduct Business. Thank you for reading, Thank you for your time and please don’t call Mr. Handyman or you too will be sorry. Please share this so everyone is arrear of Their services.
Thanks,
Katrina and Jay

We had new floors installed in our home by a flooring company and the installer broke some of the baseboard trim. The flooring company arranged with Mr. Handyman to come out and replace the broken baseboard.
Scott, the handyman who arrived for our job, was awesome. He said he’d be at my home at 8am and at 7:55, I had a knock at my door. The following day, he arrived at 7:50. Talk about on time!
The new baseboard looks great! We have rounded corners so Scott had to cut a lot of angle pieces and he made it look easy. While he was here, I had him take care of a couple of sagging doors, which are now perfectly square.
The work wasn’t cheap, but it was done right and on time. We’re going to have him come out and do a few other jobs around the house.

The owner is crazy nuts, dishonest, conceited, self serving, rude, unprofessional amongst other things… lucky to be still in buisness.