LA Fitness

We’ve been going to this gym for over a year and I avoided the trainers, till two weeks ago when I worked with Dustin the personal training manager. It was a great experience and he was by my side every step of the way. I was thinking of signing up though it was out of my price range. I encouraged my daughter to do it, in two weeks they had a new personal training manager named Success and he assured me that the old manager was «gone, for good reason.» During the free personal training session, my daughter was put on a machine, then the trainer went back to his desk to sell. (I find out later no fitness assessment was preformed with my daughter, no weight/​height taken.) While left alone on the machine, she became very ill and needed to cut her session short. I would never pay for a personal trainer to ignore me or my daughter. Would you? Thinking that they would want to know was a huge mistake on my part. When I spoke to Success, the new personal fitness manager went on the defensive and told me that «athletes throw up» and asked me if «I knew anything about sports?» He kept calling me «Miss» with a condescending tone and I asked him to call me by my first name, Success went on a tangent saying that people in his long life, he was not a boy! He was a man! he had worked at Nordstrom he knew about respect! People had called his success, Hunter, Master, Whatever!” He knew about athletes and he knew about pain!
LA Fitness has no managers on staff on Sunday, not locally or in Member Services.
I don’t think we should be put on a machine, be ignored, then get sick and disrespected. I didn’t think we had to be an athlete to go here, after 16 months of LA Fitness getting our autopayment, we are canceling due to Success. Is that irony?

Just joined and I love it. So much nicer than my last place and not nearly as busy.

The front desk staff is a mix of incompetence, unprofessionalism, and bad customer service. I’d avoid this place at all costs. The equipment is old and the staff suck.

I noticed very low reviews for this LA Fitness location but love working out here when I’m in the area. I never paid for their trainers though I noticed some horror stories about billing issues in some reviews. I enjoy working out here.
I never had a problem with one of the front receptionists. They have always greeted me with «Hi» and «Bye» or «Thank You.» One time my partner wanted a copy of his membership card and one of the young girls helped even though she said she never did it before. She made an attempt to try to help and she helped.
There are ample free weights and machines to suit your training system and style. A few machines are currently in the process of being repaired but this is atypical of this location.
Although the Mill Creek LA Fitness location has more classes, there are ample classes at this location. I like the Zumba classes which helps keep me from being bored. I would try them out. I find that the Wednesday 7 p.m. class currently taught by Candace and the Friday 5:45 p.m. class currently taught by Dhaval are really good and not as crowded as the Saturday 8:30 a.m. class.
I also use the spinning bikes when the spinning classes are NOT in session. It helps me get my workout on.
They have a huge indoor pool and hot tub available to members and their guests for those age 17 or over. There is a hot indoor sauna near exit from the women’s restroom to the pool area.
If you are new to this gym or are curious where the locker rooms are, when you enter you walk towards the right. There are cardio equipment to the right and a stretching area on the left. Walk in that pathway and it will take you near two water fountains. There is a wide hallway past the two water fountains that lead you to the men’s locker room which is right before the women’s locker room on the right hand side. It’s easy to see it with the signs.
There are showers with soap dispensers in the women’s locker room so if you forget your soap you are in luck.
This gym is clean. There are two cleaners one male and one female who do a phenomenal job! They come in at about 5 p.m. I have seen them hustle to keep the gym clean. I really appreciate their hard work.
The only thing this gym does not have is Free Wireless available to its members so minus one star :) I have not uploaded pics because there is a sign in the women’s locker room stating that members must receive written consent to do so and I do not want my membership to be revoked. I love coming here to workout though. Love it!
Overall I love this gym!

Horrible customer service! I went in October, 2 months ago, to cancel my membership and the membership was never cancelled. They charged me for another month, I went in to complain about to the operation manager who said they never got any cancellation request. Be aware that they will say the operation manager is the only one who can cancel the membership but other people offer to cancel it if you request. They will not give you the cancellation paper. Then you will keep getting bills! Of course no money back. Very disappointed at this location.

After going to La Fitness locations all across the Puget Sound, I’ve realized this may be the best. Staff is extremely cheerful and pleasant. They always say hi when you come in and give a big smile. The gym is very clean and smells good. Doesn’t smell like a gym. The equipment is generally very clean and the trainers leave you alone unless they are asked for help. I highly recommend this location! Also great hours.

Terrible customer service. I stopped into this gym because my company recently secured a deal with them for use at a discounted rate. I went into the gym this afternoon around 5:00pm to inquire about the discount and how I could sign up. Upon entering there was what looked like a manager training the front counter girl. She pointed me to a young lady sitting at one of the tables for sign up I guess. Upon walking over I explained what I was there for and wanted to know how to sign up with my company discount. The young lady couldn’t find my company anywhere and even asked me if I had an email or something. It would seem to me that of my company set up something they would have that but I guess that’s not how it works. Then for about 10 mins she continues to pluck on her computer trying to find my company. When she couldn’t find it she finally said she would waive the initiation fee and I would have to pay the first and last month plus $ 35 a month on automatic debit. She did not ask me if I wanted a tour, instead simply pointed to things around the gym. When I asked if I could try out the gym for a couple of days she stated «corporate has cracked down on us giving guest passes so unfortunately I can’t help you.» I guess she didn’t notice I was staring at the stack of guest passes on her desk. At any rate, went to 24 hour fitness and with my corporate discount paying about $ 25% less then I would have here not to mention the customer service is WAY better. It’s unfortunate this facility is nice but has terrible employees and management.

The hours of operation were not conducive to my life style.
I paid $ 20 a month and this location was very good. Lots and lots of space to work out, lots of cardio machines and free weights.
I canceled with ease and was never harassed to sign up or buy anything extra.
Why three stars? Because the hours suck. Especially on the weekend. I’m now at Planet Fitness for $ 10 cheaper. :)

One star for the rude staff, no smile and eye contact. And this place closed too early on weekend

It’s a really nice gym, but they have some rude girls at the front desk. No personality, no eye contact.

This is a review for the Mill Creek location. The gym and equipment itself isnt all that bad. What makes it bad is the staff. The employees at this location dont have a clue and are poorly trained. Here’s an example:
I was moving to a different state and city where they didnt have LA fitness in that location. So I went in before my move to cancel mine, my wife’s, and the daycare for our daughter while we worked out. So I spoke to apparently the only one who can cancell an account and told him I needed all of our accounts cancelled. I beleive his name was David. He said no problem and did it, saying I’d get an email confirmation. I point plank asked him «you cancelled all of ours right?» and he replied yes.
So later that day I get an email and how it was worded it made me think that only mine was cancelled. So I go back in (which at this point is very out of my way) and talk to one of the ladies at the front desk I explaine everything and ask her to look it up. She does and says yeah looks like everyones was cancelled. So I say great, thank you for double checking. So now, 3 weeks later, I see a charge on my bank account from LA fitness. I call and talk to Mark who is a sad example of an evening supervisor, I explaine everything to him and how I’ve already delt with this twice. He basicly says there is nothing he can do. And that I need to come in Monday morning to talk to the only one person who can cancell accounts David. I explaine that I now live in Phoenix and I’m probably not making that drive, and that this shouldnt be this hard to get taken care of especially since I’ve tried two other times! He again said he cant help me and to call the home office or call David on Monday.
LA Fitness this is stupid. This is utterly stupid that I am having to deal with this when it should have been taken care of two other times before. Whats worse is if its true that only 1 person can take care of these issues and only works m-​f 9am-​5pm and every other supervisor can hide behind that and not help or do anything then you are running a horrible business. You need to change that, and empower your people to do what they need to. I will never join a gym in your company again. And I will do everything I can to make sure others I come in contact with feel the same. Horrible experience all around. Stay far away from LA Fitness!

I’ve been a member here for about a year now, and while I definitely don’t make it here as often as I should, I really like the facility.
The locker rooms are huge and very clean. I never feel like they’re too crowded, which is nice.
There are tons of free cardio machines open whenever I’m there, so no waiting for a machine, like ever. There seems to be a lot of fun exercise classes going on in the group fitness room, but that’s really not my scene. There is also a nice swimming pool, basketball court, and spinning room.
The staff is pretty friendly although sometimes I feel like they’re kind of clique-​y.
Overall this is a great place to workout.

My wife and I have been coming to this gym for years. I’m finally getting around to writing a review.
As we all know, there are thousands of excuses to not work out. For me, one of them is parking. This location offers ample parking unlike 24 Hour Fitness. Parking does become a bit congested after New Years resolutions are made, but fear not, those people tend to stop coming mid-​January or so.
Fitness is a lifestyle change and determination and will-​power are fundamental to ones’ success.
For those of you with kids, there is a daycare on site. Since I no longer have a minor child, I do not know the details of the daycare.
If employed, check with your employer to see if they offer to pay the initiation fees. If not, join when initiation fees are waived. I hate contracts and LA didn’t lock us into one. We had to pay our first and last month dues upon initial signing. Our dues are processed towards our Discover card monthly. LA offers a 7-​day trial pass to those who may be interested in checking out the facility before committing to a membership. Keep in mind, once the 7 days is activated, the days must be used consecutively.
Another reason I like LA is because they do not charge an annual equipment fee (in addition to monthly dues) like Gold’s Gym does.
I’m all about group fitness so I cannot comment on the free weights or other machinery. At Gold’s Gym classes were canceled if at least 3 members didn’t show up. There are always more than 3 members in attendance at LA; however, that ridiculous rule doesn’t apply here. Group fitness classes are offered from 8:30am to 8:00pm. Glasses range from Body Works + Abs, Zumba, Yoga, Cycle, Step Plus Abs, Kickboxing Cardio, Step Sculpt and Aqua Fit. All fitness classes run 60 minutes as can be utilized as part of ones’ membership. No additional charges are incurred for active members. For those who would like to bring a friend to class who isn’t a member and who has also exhausted the 7-​day pass, a $ 10 drop-​in fee will grant them access.
Thank you LA for helping me maintain a healthy lifestyle.

This is the closest location. unfortunately ! Went there yesterday & was kicked off the row machine by one of their trainers, only to use the seated row to do push ups on. He was extremely rude … The only upside is this place is usually pretty empty … I called to complain but, that went nowhere … Ugh

Been an LA Fitness member for a long time now. Almost four years. This is definitely the worst location possible from all the north end locations.
Cardio equipment — All their cardio equipment is laced with dried up sweat from people working out. Many times, the cup holders in the treadmills and the bikes are filled with towels with what I am assuming worst case scenario — is filled with sweat. Their equipment is also very old. Having been working in the fitness industry for the past two years, I can tell the equipment is very old. Probably late 90’s. Would not be surprised if it was even from the 80’s based on their monolithic design.
Weights — Free weights are abundant. You usually can find what weights you need. The downside is if you are going during the busy times, some weights are a little harder to find. Wish they were like the other locations and have more of the 20 lbs, 25 lbs, and the 27.5 lbs dumbbells. The free weight floor is always the best entertainment. The sketchy characters of Everett always make for a good form of free entertainment.
Cable machines — I love Freemotion. Great cable system. They have lots of Freemotion equipment here. Unfortunately, there is one of each. Other LA Fitness locations usually have two of each, or at least two of the functional trainer.
Machines — They refreshed their machines within the past year. It was about time. The older ones were getting rusty and really gross to use.
Staff — Meh. You can tell they are underpaid and not happy. Their faces scream out: «I don’t want to be here.» They are pretty helpful when you have a question though. They seem to respect your time and understand you are not there for socializing.
Sauna — Have not stepped foot since the last time I was there. Many women do not honor the signs when it says do not sit on the seats butt naked. It specifically says to either use a towel or wear clothes.
Locker rooms — Clearly not cleaned every night. Saw the same pair of socks in one of the lockers for a week. The door was wide open the entire week! How could the staff not notice?!?
Bathrooms — Thankfully, the few times I needed to use them, the cleaning lady just finished cleaning it. I know they at least clean that. *claps*
Despite all my grievances, I still come here to work out. Why?
Great parking. Next to the mall. Tons of spaces.
Membership base. Let’s be honest. It’s Everett. Most people are overweight or obese here. Or they simply don’t make enough to afford a gym membership. Which translates into empty gym. Perfect to get your sweat on and move on quickly.

I shopped around locally before choosing to join this gym, and so far I’m relatively happy with my decision. It’s $ 20 a month cheaper than the local 24-​Hour Fitness, and doesn’t charge extra for group classes like Fitness Evolution does. I also talked them into giving me a 10-​day trial so I could see how I liked it before I signed a contract.
The facility is clean enough, and while I have no serious complaints, I also don’t have anything outstanding to say either. It’s a typical gym with the mediocre service I’ve come to expect from most fitness facilities. The front desk staff aren’t the friendliest and some of them speak poorly of the way things are run, which is somewhat awkward, and doesn’t instill much confidence in members…
There are a few things that most gyms provide that I’m disappointed are lacking at LA Fitness:
Drinking fountains that accommodate water bottles.
Towel service.
Occasional guest passes.
Foam rollers for stretching.
New members get an hour-​long personal training session, and although I hadn’t yet gotten around to scheduling mine, I got an email «reminding» me of my appointment. A friend that joined at the same time got a voice message saying she had missed her session (which she also hadn’t scheduled).
The session started with a good 30-​minute overview (sales pitch), about 15 minutes of exercise and a closing peer pressure session. Prepare for numerous follow-​up discussions (they bugged me during my workout) and phone calls. Had I known what I was getting myself into, I’d have skipped on the freebie altogether.
Notes:
The juice bar has been unoccupied for several months (since I joined).
Lockers are first come first serve only — no rentals
The entire pool is closed to lap swimmers during aqua fit classes (hot tub open).
I go at opening (5am) Mon-​Fri. and the gym is nearly empty then.
There are 4 racquetball courts, but only 2 rackets and 1 ball available to check out. I’m not sure if there is a charge for them.

I have been working out here since it opened. I give it a 3 for the equipment is good. Access to equipment good. Restroom cleanliness is very very bad! I have been coming here for years and has never changed. People in front look like they don’t want to be here. I better stop talking because the more I say I might have to rate this place a 1 or 2, SAY WHAT!!!

This review is on the gym alone, not the membership portion.
Had a few friends with membership here already so they signed me in as a guest.
I thought the facility was great because it wasn’t too crowded. Having been to Mill Creek and DT Bellevue LA Fitness, this place wasn’t too bad.
We did plyometrics and played some ball. I’d come again if I were in the area.

RUN FROM THIS PLACE. WORST customer service/​sales ever. They will try to lure you in by telling you to come in and talk for pricing and such, they will not tell you anything over the phone. I have worked in sales and customer service for over 10 years and I know what excellent customer service is, you won’t find it here. My husband and I just wanted to get a pricing of the membership, all they wanted to do was sit you down and make desperate sales.
The blonde looked lost when talking like she don’t know how to do her job. We wanted to know how much for the membership/​trainer/​and child care. She took us on a tour, she sound half asleep when talking to us, no personality just DULL. Then after the tour she sat us down and explained to us what we would be getting with the membership for the 5^th time. After she showed the fees she asked to get our ID so she can put down our info for when we decide to join it would pull up and make it easier but we wouldn’t be charged anything. Still no trainer was (available) to help they were all over the place.
We were waiting for one trainer and he was busy but was suppose to help us when he gets done with his client. By the time we took the tour and sat down he was helping someone else that just walked in. WTF, we were waiting for almost an hour.
Anyways after the blonde got our ID to put our info down, she said we can come back after a week or when were ready but won’t have to pay anything. It didn’t end there, after getting into details about what the membership includes so were on the right page she then ask for our debit/​credit card. We ask why, and she said just so we can try out the gym. The total to try out was going to cost us the first and last month for both which comes up to about $ 150. We were like wait she just told us its free to try out the gym (like most gym you get a pass for a week or so). Then she tells us in order for us to try out the gym we would be charged the $ 150 that day. So she lied.
Someone needs to hire a better staff because she was horrible. Then when we finally got the guy Tony to get to sit down and talk to he was being a smart ass. My husband ask how much for trainer and how does it work, the cost and such. Tony got the nerve to say something like ‘so you want to know how much it’s going to cost, a million dollars, a boat, a car no I’m just kidding’. Who the hell makes sarcastic dumb jokes like that to someone who they’re suppose to provide service to.
When we sat down and talked, all he kept bragging about are the people he trained and what he does the same thing over and over and over. I was getting sleepy. Still he didn’t tell us the price. He would talk about dumb nonsense, very slow talker no energy. Most of the pictures he showed were very fit people, this guy wasn’t even close to being those guys in the pictures and he’s a trainer. If I am going to pay for a trainer he/​she better be toned and very fit so at least I know they got something to prove they’re good at. Tony also as we were leaving was telling us when we walked away that he would give me a free trial workout with him if my husband signed up.
After a miserable hour we were down to the numbers and we wanted to leave so bad. So we got done and went to pick up our son from their childcare and they didn’t seem to even care. I think the staff/​children ratio was out numbered by children. The blond lied about them being the best and should find another job that she is good at. I don’t care for the price if it wasn’t for bad service. The place was nice and clean but if it’s too good to be true then it is. I am glad we checked out that place so others can know what shady and horrible their service/​staffs are.
When we called Emerald City Athletic Club to ask for fees and pricing they told us right away over the phone. At least their service is better and we didn’t even have to waste 2 – 3 hours talking about nonsense.

Seriously pushy as heck, I was trying out the 3 day guest pass and on the first day I was told I had to sign up until I the manager finally said «I guess I could give you a three day pass» and then the third day I came in I was stopped again and told by the same manager that I can’t come in because my three day pass expires today unless I sign up, why is it called a three day pass if you can only go in for two days? The manager let me in saying «today ill let you go» the manager Anthony I believe his name is need to stop harassing people to join.