HighGrove Apartments

The apartments are spacious with some units updated but everything else about living here is a nightmare. They are far too expensive and if you renew your lease, expect to be paying much more than you original conctract. The parking is horrendous. Even if you do pay for a permit parking spot, it’s difficult to find one and don’t be surprised if you wake up one morning to find that your car has been towed with no real explanation as to why or options for reimbursement. If you’re the type of person that likes to hand deliver your rent check, I can tell you now that you should go ahead and pay the fee for online payments because it’s exhausting trying to figure out why you have an eviction notice every other month when you know you’ve paid on time. They give you excuses like, the rent was applied to the wrong apartment, or your check was sorted incorrectly, or my favorite, we never received it (we lost it and we don’t want to admit that to you). They give you a 48 hour notice for ‘inspections’ and sometimes they just show up and look surprised that you’re home. The customer service is lacking to say the least, and while some of the people in the leasing office are a pleasure to work with, there are one or two staff members that make every encounter dreadful and far more difficult than it has to be. If you are looking for a nice apartment and you don’t mind it being overpriced then you should check this place out and form your own opinion. BUT if you want to avoid a 12 month headache and some major regrets, then take my advice and look somewhere else.

Well I can say we haven’t had any issues. We’ve lived here for 8 months and everything has been fine. I’ve never seen a homeless person on the property, no issues with any cars or parking, office staff is always nice and friendly (except for one male who’s always rude an lad snide), they’re always quick to answer my questions, repairs have been done in a timely manner and the complex is nice. The apartment floor plans are great and when my lease is up this fall I don’t plan to go anywhere. I guess it all depends on your experience, like every place to live. But everything has been great for us. I’m not being «bribed» to leave this review either. I’m doing so because I also run a business and now how badly negative reviews can affect your business even when the customer is just complaining about things that aren’t the fault of the management or company.

Love/​Hate the place you live
I love my home (apartment) because of the way I have it set up and the square footage it is located right near I-​5. It is a little pricey — when I renewed my lease they added an extra charge without telling me and when I questioned it they stated it was all in my new lease (to my knowledge when your rent is increased that was all I thought was increased) I was wrong they added money for maintenance for the property, they placed that on the utility bill not on my lease but the utility bill so that is why I did not notice the additional $ 20 a month so in all reality my rent went up more than they disclosed verbally. WARRING BEFORE MOVING ONTO THIS PROPERTY (READ THE FINE PRINT ON YOUR APPLICATION)! So when I called to complain about my car being towed, I spoke to the manager She stated that the property is not visitor friendly and went on further to say they are not allowed to park on the property from 6 PM till 8 AM which is after business hours for the staff, what a great thing for the office staff but what about the resident who would like to have family and friends over for dinner or to spend the night from time to time.
See when I moved here they use to supply parking passes for overnight or visitor passes but the NEW manager stated WHEN SHE came on she has made it her mission to clear up the parking issue so therefore SHE stopped allowing all visitor passes expect for the hours the office is open, again how covenant for the office staff to not have to purchase a parking pass I work and I am sure ½ of the residents living on the property do as well, and when I have dinner it’s normally after 6 pm so she stated my friends and Family can park on the street, which is a pretty good hike up the hill and since the people who come visit are my children who have a new born baby and a 3 year I guess they should walk up the hill in the rain and cold because the NEW Manager has made it MISSION to control the parking issue by not allowing visitor parking passes due to HER MISSION (oh she does not live on site).
Lets talk another issues about my washer that you replaced with a used one and when I came and told you it was leaking you stated I needed to put more clothes in the washer because I was doing too little of loads that is why it was leaking, and it took me three to four months to get a different washer from the previous one that was so noisy and was not working right as well.
What about the staff member who lives on site with a Pitbull, right above me, I thought that kind of dog was not allowed in the building?
What about one month you provide passes and the next month you don’t and we are supposed to read the new letter you send out to keep up with your mind changes.
I feel if you are going to change the rules on the property because a NEW Manager has a mission then I should have the right to get out of my lease without penalties.
Also the rental of the common place (cabana) — Last September I was going to use the cabana for my granddaughter birthday and I was told the deposit was $ 50 and if I left the place clean it would be returned, Then when I was going to use the cabana last month March I was told there was a $ 300 non-​refundable rental price.
These are some of the things I am talking about, having a great place to live in turns into a nasty taste in ones mouth when the manager states she would not live on the property she works at, well I do live here and I want to like coming home and waking up and feel safe and good that my belongings will be in the parking lot.
So I had a great morning, I was enjoying the company of a friend who came at midnight, I parked my car in a permit parking spot because that is where I was told people could park and since the office was not supply the passes in the work out room I thought I would be okay, well less than 2 hour later my car and six other cars were towed, are you telling me all six of us were in the wrong or is it that the office keeps changing their minds on policies that it confuses the residents.
Something needs to be kept standard there needs to be accountability on the staff parts they can’t just change things on the resident and think we are going to sit back and be okay with it.
Also my complaint to the security company and the towing company — $ 2,000 you made in less than 2 hours who got the kick back, don’t think we are all stupid. I will get to the bottom of this and see who is getting the kick back and if I find out the apartment complex is involved because they change things often I will get my $ 300 back from being towed last night and request for mental distress.
Do I recommend Highgrove NO because their staff changes way too much and there is no one who cares about the residents that works there except one staff member, Highgrove seems to be only a stepping stone to a higher position for employees and that is why we residents are left with staff who care less about the property b

We moved out of this fine complex in July. We turned in our keys, provided a forwarding address, changed our address at the post office to reflect our new address, etc. Today, December 15, we got a call from a collections saying that we owe them $ 800. Did we get an itemized list? Of course not! This is because the apartment complex did not give our new address to corporate, who sent the itemized list BACK to the apartment that we just moved out of. NOT the new address we gave them. Now we’re unable to see what they’re charging us for and we can’t dispute the charges. This is a shady way of doing business and we know they did this on purpose so we have to pay. This is how they do business. DO NOT move there.

They have landscapers here at least twice week. I work nights at the hospital, I moved here because they said it was quiet, it’s not. Plus there was a shooting and a drug bust on the property in the last 2 months. It’s expensive and loud. It only looks nice.

I wouldnt suggest that anyone move into this place. All we had where issues. Our washing machine had broken after calling it took 3 days for someone to come look and when they did they kept telling us aomething else was wrong with it. They didnt offer us anything for the inconvenience after a week of no washing machine i went to the office to ask what we could do all the did was give us a key to the unit next door that was empty which was nice of them but we had to go up and down 8 flights of stairs from going to our unti to the one across the street. They never did fix the washer i had to beg them to move one from a diffrent unit and they put up a big fight about it to. Finley getting a used washer from across the street everything was fine until we moved out and where slapped with a over 1000 dollar bill for move out fee such as cleaning and new carpet. The carpet wasnt even 4 years old and we had to pay for it. Watch out for these scammers.

Be careful what you leave on you’re patio if you’re on the bottom floor because during the night people are stealing. My husband left his shoes outside. The next morning he noticed that his shoes were gone and that the person who stole them took their shoes off and left their shoes instead. We had a propane tank stolen all the property and where we live there is a whole bunch of trees so anyone can sneak on the property at night. We are moving out at the end of january 2015 thing because once again they want to raise our rent to $ 1000 for a small one bedroom apartment. They also stated that there is no longer security they stopped it this month but you’re paying for security when you sign your lease.

I’ve lived here for a year now it and it has been a horrible experience. lets just start off with saying at first glance it looks like a very nice complex. Then night time comes around and there’s homeless people walking through the complex cutting through bushes and
the time that I have lived here both of my cars have been broken into and gonna through as well as a couple of my close neighbors in the Q buildings. Also one of my cars parked on the street during there re paving of the complex which was a complete nightmare, was spray painted on and windows busted out. Then to some things up im just returning from a trip from out of state, where I had just lost my grandmother. There was a paper on my door to fill out to let the complex know when I was moving out, which Robert (asst)talked to my fiancé already and knew we were leaving at the end of the month jan 31
the last day to turn the paper was on Sunday which there clearly CLOSED. I returned sat night from my trip out of town, it was late thought it would be no big deal since my fiancé talked to Robert already. Boy was I wrong I’ve lived here for a year and they have never been open on Sunday. Amanda the manager said there were open that Sunday and weren’t obligated to let us know!!! WOW after I explained why I couldn’t take it the previous day’s she again replied she wasn’t obligated to let us or any of the residents know. Ive never been late one time never had one complaint from any of my neighbors, I asked her who my lawyer would need to speak to and she blew up on me. She said I owe for feb now after I already have another apt. Its a little upsetting, I just thinks it’s sad given my current circumstances. plz people beware!!! besides the break ins and homeless people walking around at night it was pretty cozy!!! beware!

I was very excited to move here. Compared to Seattle, the prices are great. Little did I know that management and maintenance team would be so AWFUL! They charged us for renter’s insurance when we had it with another company. They wouldn’t reverse the charge, so we had to pay double. We’ve had severe issues with noise from our neighbors, but management won’t do anything about it. Signed a 12 month lease. HUGE mistake. Wish we could move out! Unfriendly office staff. Try another complex in the area-​there are tons of other options.