Everett Shoe Spot

This place has fixed shoes, belts, purses and jackets for me all at a low cost. Thank you!!! They are nice too:)

I am so happy with their service. I took a very expensive pair of suede mary jane heels (brand new, but close to a size too small) to them to have them stretched. Somehow they were able to stretch them enough for me to wear them comfortably! I am so insanely excited about them now. And for 9ish bucks, it was worth every single penny!

I got a HUGE blob ballpoint pen (blue ink) on the front of my beautiful, prized, tan, Marc Jacobs bag! I was devastated (not my fault, waiter’s pen was bleeding all over…) I saved a lot to buy the bag and didn’t want a big blue ink spot on the front, so I turned to the «trusty» internet to help me. I read a few reviews about using rubbing alcohol on it and that it should do the trick… Well it took the ink out all right, and the coloring from my bag. So then I was stuck with two HUGE white spots on the front of my bag, I’m not sure what was worse the pen or the white.
Anyways I took my purse to the Shoe Spot since it was close to my work and I had got some shoes nicely repaired there in the past. When I got there and showed off my damage, Joe (the owner, I think) was more than confident he could help me. I paid $ 20 and came back about 4 days later to a PERFECT bag! You couldn’t tell anything ever happened to it! I was more than ecstatic that my $ 500 bag was not ruined! I will forever go back to the Shoe Spot and would recommend it to anyone for any of their leather or shoe repairs!
GREAT SERVICE and FRIENDLY TOO!!!

Well, this experience started out abt two weeks ago when I went in here with my mom on her birthday to find some slippers she liked. They didn’t have them in stock, but I had found a pair that I had my eyes on. I tried on the shoe that was on display cause it was my size and the color I wanted and then looked for the matching one in the pile of boxes. None to be found. I asked for help, in which they rifled around desperately looking for match to my shoe in which we all believe there was none… Until the younger guy shoved two shoes in a box, handed it to me and told me he had found a match. Thrilled as I was, I didn’t take a look to make sure they were the right ones. I just purchased them and left the store happy that they were able to help me out.
It wasn’t until I got to the gas station, I realized the guy never handed back my debit card and I had to wait until the next day to drive all the way back there (from Arlington) to get my card. When I approached and asked for my card, he had gave me a ‘hard time’ by saying they didn’t have it. Well, I didn’t think it was funny… but that’s not all…
So I go home and haven’t even opened the box of slippers that I had bought from them and finally put them on inside and LOVED them! I went outside to get something out of my car when I noticed in the sunlight that I was wearing TWO COMPLETELY DIFFERENT SLIPPERS!!!
I was sooo annoyed at this point that I just waited until I was going to Everett next to exchange them.
Today, I decided to go to Everett with my friend and get out nails done. I had kept the receipt, the slippers that were worn outside, yet only briefly in my car and I decided to exchange them.
I start out by calming explaining to the guy working I was sold two different slippers and I wanted a refund or exchange. Whatever he can do. I told him I didn’t notice they were different until I briefly wore them outside and saw in the sunlight. (they’re the exact same style and shoe– just a different/​slight shade off from each other)
He then goes to say— «Well these are sale items and we don’t do refunds» As I calmly say, «that’s okay, an exchange is good too… I just would like two of the same shoes please. Cause I was sold two different ones» He grabs the shoes and says «well, it shouldn’t of taken you to go outside to notice they were different, cause I can clearly see that they are here. We don’t do exchanges or refunds on worn shoes cause we cant resell them. I told him I understood. As he kept talking about how ‘he’ll help me tho’
Even though he was saying he’d help me, he was being very rude about it. My eyebrows were starting to raise and my expression was being questioned when I looked at my friend. He then says, «I can see that your saying something under your breath to her and I just wanna let you know we don’t normally do this, because now we have two sets of mismatched shoes that cant be sold.» I told him again that I understood, cause Ive worked in a shoe store before as he snapped at me and said «no, you don’t understand. This is privately owned and its nothing like working for a company» I was so shocked that he was that unpleasant and rude, to my face. Then hands me a new pair and says have a good day.
Never again, will I go to this store to buy a 43 dollar pair of mismatched slippers and be given, completely and utterly rude service.
*******UPDATE*********
It gets worse… the second pair that the guy gave me and shoved me out the door was yet again ANOTHER pair of mismatched slippers.