Costco – Everett

Maybe not a big deal to most, but… when the husband took my car in to have the new tires put on it had VW logo valve stem caps. When I got the car back, the new tires had green caps on the valve stems. Come on, green?! What happened to the VW caps that cost me $ 35.00?! And just fyi, the cars not a junker, it’s a very nice Passat, so those GREEN caps look like shit.

For a while now its been one disappointment after another. You need a card to get in and a card to get out, which has always been the case so tell me why a checker has to loudly (very rude behavior) declare she needs to have a check for less than $ 75.00 authorized because of the «activity» on the account? When asked what she means by «the activity on the account» she simply states that if she doesn’t get it checked she could loose her job. What! This is now a rhetorical question. Apparently, according to a manager I spoke with on my way out, its because Costco is experiencing theft in record numbers, or so they say, and the fact that I am using a check is not a good way to do business with them, or so they’ve implied. I could say something about the ONLY credit card they chose to accept, for many years, but that’s another story. Suffice it to say, I have always found doing business in the U.S. most effortless so I stopped carrying that card years ago. The manager explained that they were doing me a favor by this double checking method because I had spent more than $ 250.00 in less than 72 hours so they were looking at the «cumulative» total I spent, not just that day’s purchase. And they were «keeping me safe» by doing so. Really? My response to this explanation was that while I understand Costco’s need to manage theft issues it cannot be done at my expense. I was humiliated by their checker, who began with a bad attitude that culminated when I gave her a check that needed to be verified. Why did she behave as though I had written a bad check instead of explaining that Costco is suspicious of anyone spending over $ 250.00…He said it was handled badly and he would have a talk with her. He also went on to explain how poor their ID pictures are in identifying an actual Costco member…
While I understand that Identity Theft is a real problem without many real available solutions for the general public, I also believe that Costco is and always has been aggressively looking out for Costco. Checkers are routinely rude (like they are being forced against their will) and are not service minded in a service related job; the need to call the red coats (their supervisors) appears to be another stress they object to and this is also taken out on the customer. Was there a better way to handle this. You bet, but it would have required teamwork, which is seriously lacking at Costco. There’s a hierarchy that does not work well for the customer.
Some of the food choices you become accustomed to buying too frequently become unavailable, which makes the experience of shopping there feel like a glorified Grocery Outlet. There is almost zero help on the floor because, after all, its a warehouse. A warehouse with a membership for items that you can often buy for the same price, fresher or for a better price in another store. I have pretty much given up on their produce because it is not routinely checked and is often unacceptable. My favorite apple is Honeycrisp and the price has gone up, dramatically. Therefore, the last expensive batch ended up having a few badly bruised (rotten on bottom) apples so I returned the batch.
The only reason to go to Costco at this point is because they have a great return policy. Basically, if you bought it and decide to return it, for any reason whatsoever, there is no hassle. However, how long can you justify this great feature when stacked against all that is working against you when shopping at Costco? I’m thinking not much longer.
In the final analyses I believe that since Costco is about to end its relationship with the one company’s card they accepted and will be accepting Visa as well as introducing their own card (apparently the points for everyone that had the other company’s card will be automatically transferred to Costco’s Visa Card) they are trying to pressure people to use credit cards instead of checks, as if that’s been proven to be more secure

I love Costco, but they are so crowded. This Costco needs to get coffee syrups. The bakery is great. Friendly employees. Photo place is reliable and quick. Been going to this one for over 10 years.

It is so aggravating to consistently go to a store and have things moved around. I have never been to another Costco location where certain things that are always in the same place, are now in a completely different area. Moving the locations of things that you used to be able to get on your way out of the store, but for some random unexplained reason, those things have been moved down the cereal aisle of all places, so you have to wander back in the chaos that is Costco on a regular basis, does not make sense. This has been going on for months, even before the holidays of 2015 and if it wasn’t within minutes of my house, I would consider driving a different location. Seriously, some people rely on that consistency of knowing that when they walk through the door, with a list in hand, they can get in and out if need be. At Everett, that is just not the case.

After they reopened the food court, the pizza has been tasting like chemicals. Please look into this thank you!

Love love love Costco!
Excellent customer service!
They have amazing cashiers (Norris) and many more
I have never had anything but excellent customer service at this location
Everyone is always helpful
The store is always stocked and clean
Sad that the remodel of the outside deli is temporarily unavailable but I’m positive it will be better than ever when it is finished!
Thank you Costco!!!

I have been a fan of Costco since inception. Oh the hours of my life spent in this place. No matter if I’m here at home at the multiple locations, or in California (where the liquor is cheaper), in Hawaii (getting those nuts on the cheap) or in Oregon (where there is no tax and we buy our TV’s), Costco is always a winner.
We tend to go to the Everett Costco on 19^th most often (obviously as I AM the Duchess!) as it’s on the way home from work, has gas, and is the closest to home. I can get in and out pretty quickly or it can take me over an hour. I can never come out with just one thing, or only the items on my list. I challenge anyone to make it out with just your list… Inevitably you will see something that you «forgot» to write down, or that you didn’t realize you «need» until you just now saw it! This location is set up just like all the other Costco’s and they even do the same change up of item placement. This drives me crazy — it really cramps my in-​and-​out trips. But, product rearrangement is a necessary evil, how else would I have seen those oh so tasty Dried Mango’s?!
With the uptick in Vegan eating, Costco hasn’t really come on board with the meat and cheese replacement options. This location did, for a short time, provide Dayia Shredded cheeses… but apparently I was the only one buying them so they were discontinued. Well, back to Central Market and Whole Foods for that.
Needless to say, the expansiveness of Costco gives you many options. Buying in bulk when you have rugrats (as I do) is always a time saver. Just be careful that you don’t waist all that yummy food.

Worst Costco food experience I’ve encountered, and it’s unfortunate.
Service: rude. Pointed to a pizza I wanted and she rudely said «What. Pizza». Excuse me I just pointed to one and was sick and couldn’t talk. What if I was a deaf person? Most people would say «The pepperoni?» Or try to point it out but this lady had a bad attitude and I did not want to bother coming back here anymore.
Food: dry and plain. Hot dog buns were really dry that ketchup couldn’t mask it. Churros were so bland, it was a stick of fried dough and no cinnamon or sugar which was also hard to eat.
Outdoor food court in Everett? What a terrible idea because it’s always cold and rainy. I am never coming back here because the food AND service is bad.

Nothing wrong with Costco that a little money wouldn’t solve … great place to get your daily steps in.

A huge thank you to Kevin in the tire dept for easing my pain of spending over $ 1100 in tires. Had a major blow out last night and couldn’t take dealing with these tires I bought from a competitor so I ended up replacing all 4 of them and making my mind at ease. Kevin was extremely friendly and gave a thorough explanation of the tires with no BS and up sell lies. The tires were on the higher end but because he was truthful and honest I had no problem spending the extra bucks because out of 4 shops I went to today he was the only one that didn’t fabricate tire capabilities. I’m extremely happy with my new shoes for my truck and will definitely be buying tires from Costco from now on. Only regret was that I didn’t buy tires from Costco earlier !
BTW the best warranty and installation prices in the state.

Stepping into this store crushed my soul. Giant carts, giant food, giant appliances, giant migraine headache. If rampant capitalism and a tyrannosaurus had a baby, it would be the Everett Costco. I need to go into the wilderness for 40 days to cleanse myself.
Booooooo!

Love Costco, love the greeters here. I hate the parking lot and how dang busy it is no matter what time or day it is. I park in the little lot off of a quieter side street entrance — I refuse to compete with the other Costco shoppers vying for the closest parking spot.
Unlike another Unilocaler’s review, I’ve never been to Costco and seen an empty rack of chickens or romaine lettuce. Maybe if you shop at dinner time, I can see why such popular items would be wiped out.
Other than parking problems, my only other complaint about this location is their pharmacy. I have two prescriptions that are both on 30 day refills so one would think I Would get 30 pills per refill. But, I’ve run out of one prescription before the other on a regular basis which is pretty annoying. Ive never had this problem with other pharmacies, so thats my only beef.

Awesome shopping place with great quality and customer satisfaction. Returns accepted without a question being asked.

One of the worst stores. The janitor and receipt-​checker treat you like a thief, rather than a customer. Waiting forever for the arrogant lazybugs to get your tires fixed. The Costco in Lynnwood and Shoreline are much better than this one.

I like Costco and the savings it provides. However, dealing with the crowd and finding a parking is worst than going to the Super Bowl. Specially when people drag their kids to this place and get in the way of other people it makes it that much worst getting in there and making it out safely.
The quantities are also an issue. They so large that if you buy perishable items that for small families you may end up throwing out a lot of it.

Easy returns
Always quick and easy with transactions (buying and returning)
Everyone should have a membership!
I especially like the Everett location, I feel it’s very easy to find the things you need

Ahh… My very favourite Costco of all time! Weird, you say? I know, right? But seriously people, i could travel the world checking out the different Costcos — how their products vary and not to mention their food courts! No seriously, if you didn’t know — the food courts vary city to city, state to state, country to country. No really! Canada has poutine and montreal smoked meat and the USA has salads and smoothies that you will not find in Canad-​eh!
There is no store on the planet with a better return policy and where else can you feed your family of 4 for $ 10 after a shopping trip? Not to mention all the fabulous samples that suck me into buying something I had never tried before :-)
The staff are always friendly and the store immaculate. Everett Costco is always on my list of places to stop when I’m visiting home.

I returned to this location again primarily to pick up a prescription for the first time at the pharmacy. I had to pick up my prescription for Letrozole which is a breast cancer drug.
If I had known what I know now I would have just gone to Walgreens like how I usually do. Better customer service there.
Megan one of the cashiers told us rather rudely that the line starts on the other side. We were the only ones standing in line. I also noticed one of the employees was seated on one of the chairs in the waiting area which made it look like she was a customer waiting until she walked to the pharmacy door and walked into the pharmacy area. Of course for PAYING customers the small sign letting us know where the line starts was out of view. It was a horrible experience.
The rest of this location gets four stars while the pharmacy department gets zero stars which brought it down to two stars.
If you plan to stop by their pharmacy for the first time like how I did… know that they are extremely rude. Know that they will not exceed your expectations of excellent customer service that Costco is known for. If you go there for the first time expect very rude customer service at the pharmacy as though you are an annoyance instead of being THE reason why they have a job. Horrible customer service with a horrible attitude.
However cashiers in the front line are great. I never had a problem with the front line. In fact during this visit a staff member watching the front line told us nicely that the middle lanes are shorter. The bagger asked if we wanted a box. My significant other could not hear her so she repeated herself without rolling her eyes. We said «Yes.» She was awesome. Same for the cashier. They get four stars. Pharmacy obviously does not.

I’ve been going for years and really like the store, overall i’ve been happy, there are just some things that make me need something to calm down. So some things that haven’t been touched on in other reviews!
The side road into the parking lot is where you can expect a particular type of annoyance such as being blocked by someone and not able to turn in, or a unique variety of beggars with a sign, if you’re real lucky it will be a whole family campin’ out on the corner. The parking lot isn’t so bad if you don’t try to park in the middle there plenty of room and is less of a headache.
Another frustration point is just getting through the entrance, I feel no matter what day or time the amount of people walking around or standing right in front of the door. It really doesn’t help with the food court and the cart crossing right there as well. It wouldn’t be so bad if people were paying attention, but a good majority don’t and really have no idea that there are other people around them. Really, an outdoor food court?
I feel the samples have really gotten out of control, not the food, just the sheepish crowds that gather and prevent anyone from getting around the area. The stands are more prevalent and in the most concentrated areas– so we have recreated freeway gridlock. Why can’t people just grab one and keep walking? it seems that there is usually a family that parks right in the middle, and is just hangin out, everyone just staring at the stand. Everyone else sees this and just stares, not knowing what’s going on and just thinks bad thoughts hoping they will figure it out, but it doesn’t happen. Either move the stands to the paper towel isle where no one would care, or start putting lines on the ground to direct traffic
other misc things… I wish mens clothing sizes were better for small/​med. its hit or miss with finding something that will fit. People seem to be stealing more things from the store, notice the police outside daily for a while. But also the number of open packages in the store, its really sad to see this. Its probably just because its ghetto Everett. Whats with the amount of large families coming a group, kids all running around not looking where they run? Old people during the week are just as oblivious as the kids blocking the whole isle. Some of the baggers take forever and can’t stack things well in boxes, or make it fit again in the cart, some are good though. I really wish more people would check on busy days, it’s depressing to see all the closed isles and workers walking around that could be helping check out.
Lastly some people don’t really know how to get out of the store as well, how to form another line, you know where they check the receipt. A real problem is trying to push a heavy cart on the crappy pavement, those carts need a smooth surface, that trip to the car can be brutal, especially when you have to deal with cars frantically trying to get a spot right in front. Overall costco, these are things that you can work on, and any other store i would stop going. Costco 2.0 should take what works from Ikea and it would become a much better store/​shopping experience.

I like Costco savings. I don’t like the madhouse that I always endure whenever I just step out of my car into the parking lot. Much, way too much like the Walmart experience!
Similar to the weekend, long lines for cheap hotdogs or pizza were 40 people deep at the snack area.
Inside the store on a Friday just before lunch, the store was buzzing with shoppers that were there seemingly to just graze their free lunch. You could not get past all the shoppers and their extended families all sucking up the food samples like it was their last meal!
Shopping carts were parked haphazard and blocking all available escapes. I only wanted to get in and get out after picking up some coffee beans. Once I escaped out of the food sample area, some normalcy resumed. Why all this chaos? We are not talking great food here, they were swarming over pesto on a cracker or A1 soaked charred ground beef patty chunks on a toothpick!
The checkout people were fast, efficient and friendly. The mobs of customers are idiots. Would it be possible to have a no families period during the day so I could shop without this craziness?