Conaway Motors

Took my car there to get my axle replaced they said it should last at least three years. A year later I’m having the same problem I took it in for. Never will be coming back here again!!!

Seriously 5 stars is not even enough. Was the best shop I have ever had a car motorcycle or boat at. It took these fine people only 3 days to diagnose my audi A6 and have me back on the road. Totally amazed with Conway motors.

Went into them to have my daughters BMW diagnosed for a stalling issue it is having. $ 123 later all we got (no written quotes or anything) is it might be this or it might be that. I already knew it might be this or it might be that… I need to know exactly what that is. Needs something diagnosed right the first time, take it Dana’s on Evergreen… Tom and his crew will tell you exactly what is wrong for no charge.

Our family has been servicing our cars at Conaway Motors for nearly 10 years now. We’ve probably serviced 4 – 5 different cars (foreign and domestic) here over the years. They have a great team of professional and knowledgeable mechanics. Before we started going to Conaway Motors for our car service, we were getting our cars serviced at the OEM dealerships. At the OEM dealerships we felt like just another number and we were charged way more for their service just because it was the OEM dealer.
Conaway uses the same great quality parts, they have hi-​tech diagnostic tools to find problems, they are really transparent about any repair issues that arise and since they are family run, you never feel like just another number with these guys. Even though they are based in Everett, over the years I have seen people bringing their cars to get serviced all the way from Kirkland, Seattle and up north in Mount Vernon. They even get some work outsourced to them from the local dealers when the dealerships have overflow, which goes to show the quality of their work.
These guys have a great reputation and their family has been running this business for multiple decades (like 40 years I think). In fact my in-​laws used to service their cars with the current owners father like 25 years ago. Needless to say, you can trust these auto mechanics will take great care of you and that they’ll be around for the long run. Whether you need to get extensive repair work done or just routine maintenance service on your car, I highly recommend trying out Conaway Motors!

I had an emergency when I was stuck idling in the freeway. The car overheated and it was late, almost closing time. We managed to get to Conaway Motors. The crew jumped right on it and found the fan not working due to a blown fuse. They replaced the fuse, and said «Have a good trip home, no charge.» It saved our day and our trip, an example of a great attitude about business, and willingness to go that extra bit for others.

We brought my newly purchased 2004 Ford Explorer into Conaway Motors for a complete inspection. They reported the vehicle was in good shape with the exception of the brakes. They completed a full brake replacement including the rotors, calipers, brake pads. The total repair cost was about $ 800 not including some other minor services not related to the brakes. After getting the car back, we noticed that the brakes were «softer» than before we brought the car in. We took the car back into Conaway and they told us the vehicle needed a master cylinder for an additional $ 600. They offered no explanation about why this wasn’t addressed when the brakes were replaced the week before. We contacted the Ford dealership who informed us the Explorers rarely need to replace calipers and the brakes needed to be bled. Conaway was unwilling to do anything to complete the improper brake job and the brakes on our Explorer are still «soft».

In November 2012 I took my car to Conway Motors Inc because it was overheating and leaking water.
I was told that I needed a new water pump and serpentine belt. The estimate was $ 500, $ 170 for parts, the balance for labor. I approved the work order for a new water pump and serpentine belt.
Six months and less than 3000 miles later the car overheated and blew the head gasket. I decided not to get the car repaired again because of the age and high mileage of the car.
I gave the car to my son who is in the process of replacing the head gasket. He is an experienced mechanic, although it is not his vocation.
He took the water pump off and showed it to me. It is very worn and does not spin freely. It is the opinion of my son and the opinion of the guys at Nappa Auto Parts that it was either (a) a very well used, or (b) a rebuilt water pump, and it is not possible that it was new at the time it was installed. It has serious wear marks on all contact surfaces.
A brand new water pump with gaskets and bolts was $ 65 at Nappa today. Conway charged $ 99 for the one they installed in my car. That is a 45% markup (at least as they probably get wholesale pricing) on a used water pump… nice profit for you, Conway!
I realize there is no recourse towards Conway since it is well over a year since the service. However, I want to warn people to be careful to see the box on any new parts and reclaim replaced parts on repairs done at Conway Motors. I have heard similar stories from others since sharing my experience with this repair shop.

I think if you guy go to dealer you will have professional services and pay cheaper than here like you pay $ 1000 for dealer = fast and professional if you pay $ 500 for conaway motor = take very long time and every problem still same or just better a little bit… pls think about this «why we have to pay a lot for nonprofessional…»

Decided to take the second car in to get it fixed. Called ahead to make an appointment and requested to drop off the car the day before because it was more convenient for us. They said they’d fix it the next day. We had a quote that day and it was ready for pickup the next day. Service was fast and they were great to deal with!

These guys did a great job replacing the catalytic converter on my bug. I made some suggestions of what I thought the problem was, and the gentleman I spoke to kindly suggested diagnosing it without performing other services that might not fix the problem. He saved me money and he was right! I’d go back anytime. They had me in and out in a workday.
My only complaint is sometimes they answer the phone while you’re talking and cut you off… A warning would be nice. But that’s a small blemish on otherwise great service. Thanks!

I finally got a phone call about my car about a week later… In my previous review, I mentioned they never called me back. The girl told me they had «lost» my paperwork… maybe she shouldn’t be taking so many personal phone calls while she’s on the clock, ignoring potential customers.
So I found out the issue with my car. I had put in regular octane gas on accident… My car takes premium only… then my check engine light came on. Then I took in my car to Conaway and they told me that I needed a new catalytic converter.
I used up the rest of that tank of gas and put premium in it and my check engine light disappeared. Okay cool!
About a month later, my fiancé borrowed my car and put a half tank of regular gas in it (he forgot to check his text messages where I told him only put premium in the tank)… check engine light came on again.
I used up the rest of that tank, and like before, the check engine light disappeared.
It was my own fault for putting regular gas into the tank. But I highly doubt I would need a new catalytic converter, as my car runs fine and no more check engine lights have come on since I’ve been methodically only putting premium gas into the tank.
I’m not sure if they were trying to take me, or what the deal was but I am glad I didn’t pay the high price of parts and labor.

I’ve been taking my cars here for years. Had recent warranty issues with my Audi A8. They coordinated everything directly and kept me very well apprised of status. Everything works perfect now and was done when they promised! Only wish they had a bigger lot! Can’t say enough good things about them — both the service advisors, Mark and Alicia and all the mechanics who are more than happy to discuss your car with you!

I was very impressed with Conaway’s professionalism… until I left two messages over the course of two months and received no call back. I wanted them to do significant work on my Jetta, but I’ll look elsewhere now.

Wow, is all I can say! From the moment the appointment was made, they were friendly, nice, and knowledgeable.
I would bring my car back anytime.

You won’t be sorry for taking your auto here. I have taken my VW GTI in several times and they always do a great job. From oil change to major repairs you won’t be dissatisfied. Most important they are honest and won’t rip you off.

A wonderful honest shop who really know their european vehicles.
I have a VW Eurovan (which a lot of shops won’t touch) that they’ve worked on for me on three occasions. Every time, they are faster and less expensive than originally quoted. I have also brought them two different BMWs with the same results.
This is where I go for my Euro vehicles, and Edmonds Automotive for everything else.