Bucky’s Everett

Long story short, DO NOT trust what they assure you. If you’re going to read past all the warnings and consider ANY Bucky’s location at least record dates, names of what was said and when. Do not have faith… they are so unorganized and will do anything to get our of fixing a mistake they made. I started out with a simple oil change and it has been one of the worst decisions I’ve made in taking my car elsewhere. Don’t think it’s just an OIL change cause the worst can happen, especially with these folks. Worst customer service, rude and not willing to help. You’ve been warned.

When the key wouldn’t go all the way into the ignition of my Ford Focus, I thought of Bucky’s in Everett, where I’ve had work done for 20 years and always got a good job at a fair price. I was concerned that I might have to take my car to the Ford dealer, since I’d had to use the dealer just to get a spare key made (computer chip), but the staff assured me they could fix it and told me to bring it in.
I called them back at 5:00 Friday and was told that they had to get a computer code from the Ford dealer and wouldn’t have it until Monday because of the July 4^th holiday weekend. So I called back Monday at 1:00, when I was told they were having trouble finding the part, but they’d call me back and let me know when they could get it. I called back again at 5:00 for an update and was told «our scanner is ‘acting up’ (?) and you’ll have to take it to the dealer». I told them I’d already paid for a tow, based on their promise, and would like Bucky’s to have my car towed to the dealer (less than 5 miles away) at Bucky’s expense. The shop’s manager refused.
A call to Bucky’s corporate headquarters got the issue resolved in less than 5 minutes, so I still have a good opinion of the company, but I will never use their Everett shop again until they have a new manager. Why the shifting excuses? Was I being deliberately lied to in the hope that maybe they could fix it, or were they simply guilty of incompetence and mismanagement? Why, after realizing they couldn’t honor their promise, was I told I’d have to pay for a SECOND tow, rather than owning up to the error and doing the right thing for their customer?
The corporate office called the Everett shop just moments after I notified them of my treatment and got the issue resolved in 5 minutes (although I haven’t received an explanation or apology), but it shouldn’t have gotten this far. I’ve found Bucky’s in Everett to be incompetent, dishonest and unwilling to admit their mistakes. After 2 decades of patronage and a handful of recommendations to family & friends, the current management has forced me to tell anyone who’s listening DON’T USE BUCKY’S IN EVERETT!!!

These part changers were incapable of diagnosing my vehicles problem. They said it was an air problem and changed the EGR valve. Then said it was electrical and changed the distributor, cap, a wire and a capacitor. They killed the battery cranking the engine. Then they decided it was a fuel problem and changed the fuel filter. THEN they said they couldn’t repair it. Had it towed elsewhere, and it was repaired the next day. In their defence, they only charged us for the EGR and no other new parts, which they left installed (though incorrectly).

DO NOT GET ANY MECHANICAL WORK HERE!
I have spent a good amount of money here on routine maintenance, cv joints have been replaced here, oil changes, brake jobs, etc.
DO NOT GET ANY MECHANICAL WORK HERE!
My first experience was getting an oil change. That went fine. Except I don’t think they changed the filter. But I didn’t have a way to check because I lived in a town home with no private parking and no space to do mechanical work. I did for years before I moved here and this was my first experience with anyone besides myself doing any mechanical work on my car at all.
My second was a cv joint where I was given a recommendation based on a sound my front wheel well was making so I decided to go for it. The job took them an hour and a half and cost me 350 dollars when I know the part was only about 100 dollars, they definitely over charged me. I even added a rear disc brake replacement half way through because of their inspection during the process which turned out just fine. Although they seemed to be selling me on everything possible. O well. The problem is I pulled out after this job and my car was still making noise through the next week so I check the front driver side cv joint and what did I find?
THEY PUT THE CV JOINT ON THE WRONG SIDE!
I brought it back and they swapped it, although my car still makes that noise today, so despite their recommendation it did not help a thing. At that point I didn’t want to go back to buckys but I though hey maybe they will cut me a deal on whatever the problem really is since they messed up with the last issue so I went back because I like to give chances…
THE GM WAS FIRED AND THE OWNERS HAD TAKEN OVER MANAGEMENT OF THAT LOCATION! Apparently he was stealing or doing something bad.
I thought I now knew why these things had happened. I decided I didn’t want to spend any more money on my issue and work on it myself. I was going to be moving soon so it could wait. I got two more oil chabges before I moved. Which brings me to today!
I go to jiffy lube in lynnwood. Great staff and very helpful. I have them give me an oil change. After about 20 minutes I get some bad news…
They said, whoever changed your oil last did one of two things. They either used an oversized bolt to fix a cross threading issue with your drain pan, or they cross threaded your drain pan. Either way they did not tell me this. They said there is a quick temporary fix of tapping new threads into the pan or you can get a replacement pan. Either way they are liable and you should contact them and they should take care of you.
In a few very short words after speaking with the lady in charge at buckys in everett today… I will never recommend anyone go to any buckys at any point in time because… despite having issues with the last GM, and despite the lack of mechanics at this location. Whoever management decided to replace that crew who screwed up so bad with they ARE NOT willing to MAKE IT RIGHT and instead treated me like a worthless pile of junk. And for that I say.
DO NOT GET ANY MECHANICAL WORK HERE! For any reason!

Whatever you do, do NOT go to this establishment. They will only rip you off and try to suck the blood out of your wallet. DO NOT use the coupon from Amazon — being a single mother I thought that I had found a great deal, and only found a company willing to lie and cheat their way into money that was needed for more important things, as I found out later, the repairs they made were totally unnecessary.

I at one point thought highly of this place and actually recommended it to people, but no more.
I woke up one morning to fluid dripping down the drivers foot well and didn’t think that was a good sign so I took it in to the nearest mechanic, which for me was Sears. They diagnosed it as a rack and pinion gone bad and the fluid was power steering fluid. They quoted me about $ 1000, but I wanted a second opinion.
I took my car to Bucky’s and they also diagnosed it as a rack and pinion that needed replacing. They quoted me $ 1000 as well, and I figured since it was already there they could do the work. I regret this decision to this day.
I was told I could pick it up the next day but when I came to get it the drive home was anything but smooth, so I took it back and explained that I was able to hear every tire rotation (no exaggeration) so they said they would keep it another day and get it fixed. They were closing for the day and we’re nice enough to wait for me while my ride was on his way. The gentlemen that work there were nice, but complained about their jobs (they make very little money when you take their salary and hours worked into account and they only got a case of Mt Dew as a Christmas bonus). And that was uncomfortable.
The next day I came back to get the car and it still had the same issue but now when you turned the wheel it clank ed like metal hitting metal. So we gave it another shot at getting the issue fixed.
The third time I came back to pick it up the issues were still present but they told me there was literally nothing they could do and that it was probably an unrelated issue to what they had worked on. I just have a really hard time believing that these two issues happened to appear in the same area you were working and are not related to what you did.
I ended up selling the car because I was just sickened every time I drove it. All I could think of was all the money spent (ended up being $ 1500 all said) to end up in a worse place than I was.

I got an oil change in my Prius yesterday. The customer service was excellent and the work was done quickly and for less than I usually pay.

I went here for an oil change and to check my brakes. The oil change is nice and cheap, but that’s how they bait you to get you into the door. They lied to me and sent me into a panic thinking my front brakes were shot and the back brakes only had about 30 days left on them. That’s there words not mine. I asked for a quote showing how much and what needed to be done and Tony working there said they do not provide quotes. All he gave me was a small print out receipt from a 10 key calculator with prices printed on to it. After telling me all these items that needed to be fixed, He offers me a free oil change if I do all the work immediately. I went to another shop and I was told, that I did not need front brakes or back brakes. THIS PLACE AND TONY LIED TO ME. MY OIL WAS ALSO OVER FILLED IN MY CAR. I WOULD STAY AWAY FROM THIS PLACE. THEY TIRED TI TAKE ADVANTAGE OF ME AND I’M SURE IM NOT THE ONLY ONE.

Went to get my oil changed and they didn’t change my oil. Just poured the old oil back into my car and almost killed my transmission. Not only that but they left a scratch on my car. The price is so cheap because they don’t actually change your oil. DO NOT go they will wreck your vehicle.

I had the chance to take the car in when the manager was there. I explained the situation and history and he test drove the car and agreed that there was a problem. The car was brought in early the next day and was made right by 9 am. Thankful the manager is a decent guy. He needs to correct his staff.

Hands down the best oil change deal ever. I walked out their door a happy girl, having only spent 22 bucks! The staff was very nice– I had a great chat with the guy at the front desk about my upcoming road trip– and they were prompt. Don’t come here if you’re expecting the cushy chairs and sleek televisions at the dealer’s waiting area– the place is grungy– but if you want an inexpensive, speedy oil change you would be silly to go anywhere else. (And it’s downtown, so it was convenient for me to spend my 30 min wait grabbing a cup of coffee and visiting the library). My husband was wary when I told him how cheap it was, but he was quickly sold when I assured him they used synthetic oil and changed the filter. We will never spend $ 90 on an oil change again– Bucky’s gained two more loyal customers yesterday!

Incredibly horrible experience… Went in to get the exhaust manifold gasket leaks fixed and get a new muffler… When I left it was twice as loud as before I took it in… I took it back within an hour… Then after deciding I need an O2 sensor replaced they said I have to leave it because they didn’t have time to fix the leaks and do the sensor… Left it there on Saturday afternoon… By 5:00 Monday they had not touched it claiming the guy who was going to work on it did not show up for work… Only one mechanic capable of changing an O2 sensor… While inquiring about my truck the gal behind the counter was more interested in the bowl of soup she was slurping then answering my questions. I don’t recall her name but you cant miss her… She was very rude and it was quite disgusting listening to her slurp the soup instead of taking care of her paying customer… Cant think of a worse place to take your vehicle… I ended up just taking my truck to a shop down the street… It was fixed in an hour and they charged me $ 50…NEVER AGAIN… Buckeys sucks.
Edit

So I went to have this shop replace a part that was replaced by them 2 yrs ago and I was told at that time it has a 5 yr 90K Mile warranty well come to find out that was a lie. But they supposedly were going to cover the part under warranty anyways so I take my car in Monday afternoon and it was going to be done Tuesday I authorize a specific amount and they went above that amount that I approved to have work done up to. Never called to get authorization for more cost.
Then when I picked up my car I was driving down the freeway and the part I had just had them replace that cost me over 4 hundred dollars started falling off going down the freeway the tech that worked on my car didn’t put piece back on properly meaning the nuts holding the catalytic converter on were only finger tight. I called the store left a message and it has been almost a week since I left that message and the manager has yet to call me back or anything in regards to contacting me. I have gone to this shop for several years with many cars and I will never refer or go back to this shop again atleast to this location it has bad reviews and horrible workmanship.
It wouldn’t let me give negative stars or I would.

DON’T COME HERE. Seriously this is my second bad experience I had a Mitsubishi Eclipse and I got my oil changed and two days later I had to take it to Jiffy Lube to have my oil topped off cause I didn’t have any… Really? And just now with my VW Passat I got my oil changed and I had to take it back IMMEDIATELY I mean 5 minutes later because it was saying I had low oil pressure and my engine was making a clicking sound. And when I came back they were like «we need to put a different oil in there since its turbo» … Uhhh why didn’t you do that the first time? I asked him if he put the right oil in there and he said «15−40» and I said uhh no 5 – 40 it says in my owners manual and then he denies ever saying 15 – 40. Apparently it needs full synthetic since its turbo but they didn’t put that in my Eclipse and that was turbo also. Tyson is the manager and he’s very rude. And he let his wife or girlfriend or whatever be rude to me. She muttered «you have a bad attitude» uh, excuse me? Your man messed up two times on the simplest thing they do there twice on two different cars of course I’m going to have a bad attitude. I’m sure if any of the guys that work there read this will know exactly who it is cause I argued with them and my dad argued with them over the phone for 20 minutes. Also my uncle had to get transmission work here and they had to redo it several times and one of the times his van was broken into and they said too bad. Which is horrible because he’s handicapped and he has to use hand controls and everything. This is the worst experience I’ve ever dealt with not to mention the waiting area is run down and trashy. Never ever coming here again and I advise no one else to either.

My starter went out at work. I called to see if they could get it in and they said, sure, bring it in. AAA hauled it down there at noon and even though the parts supplier initially sent the wrong part and they had to get another, it was done by 4:30. The car came back just as clean as when I dropped it off, and unlike some other shops I’ve used in the past, the change holder was still full. I’ve never been there before, used to use Walt’s but they moved.
I inspect businesses for a living and while this isn’t the cleanest shop around, their techs are good. The new management is a big improvement over the previous.

Horrible customer service. Recently underwent staffing changes. However, would not honor agreements made prior. I was overcharrged on a large service to my car (roughly 600.00) and thus given 3 free oil changes. When I went in to claim my third free oil changes, they simply said: «No.»
I have gone to Buckys for years but will never go back.
Untrustworthy, rude, overall, poor customer service. Which makes me think, how honest of a mechanic?

I have to admit up front that I did not actually get any work done here, so my review is based simply on my visit today. I was considering giving one star, but in the interest of fairness I will give 2 due to the fact that I haven’t had the whole experience here.
Anyway, the website says no appt. needed and same day service so I was thinking I’d be okay to just drive there this morning and see if they had time to look at my brakes. Apparently, they were busier than normal today because the man at the front desk told me they wouldn’t have time today, and asked me to make an appointment for another time. I won’t fault Bucky’s for that — in fact, I think that was more honorable than if I had left my car all day only to find out they would have to keep it overnight and get to it the following day.
Anyway, the reason for the low rating was the appearance of the place. Frankly, it’s a dump. I know, I know, mechanic shops aren’t supposed to be luxurious — but when I see neon green antifreeze flowing down the parking lot into the storm drains that’s a big red flag. (Not from cars in lot but from somewhere inside their garage.)
Anyway, I ended up taking my business elsewhere as I needed immediate repairs, and I am glad I did as I am sure I would not have been as pleased with Bucky’s. So I guess sorry to all others out there who seem to be contented patrons of this establishment, but I think when it comes to spending $$$ and my car I WILL judge a book by its cover.