Bartell Drugs

This Bartell Drug Store sucks. I went in early one Saturday morning to buy a few products, total cost around $ 16. I paid via debit card and I needed to break a $ 20. The cashier refused to break my $ 20! After I just spent money in their store. She claimed she was low on cash at 10:30am (an hour and a half after they opened on a Saturday). So I had to go buy a roll of Certs in order to get my $ 20 broke down. Absolutely insane. I’ll never step foot in Bartell Drugs and we used to be regular customers.

Since living in the area for four years, I have made many trips to this Bartells. I must say that the staff here is amazing, they truly are available to answer questions, provide assistance and overall just a great attitude and guest service.
The pharmacy staff is always available to answer OTC questions and I appreciate that when you do ask a question, the pharmacist on duty as always answered it professionally, in easy to understand terms and does not make you feel dumb for asking. They truly come across as they want to make sure your question is fully answered and that you understand what is being said. This is great as I know that this takes away from their time filling orders, yet they do not see the results as a filled prescription in their department, so thank you Bartells.
The cashiers are great as well, They are friendly, do not pressure you to buy un needed products and take care in bagging items.
I highly recommend this Bartells as a great place to shop and to find wonderful items. On my last visit, I also noticed they sell items with the name/​logos of area high schools, what a great way to show community spirit!

First and foremost, this is not a review of the entire location, just the pharmacy.
This review is related to their pharmacy. I dread going here to pick up my Rx. I use the drive through and I ALWAYS feel as though I am a pest to the pharmacy techs who come to the window. I recently went by to pick up a prescription and I was the only one waiting that I could see inside or out. They have a sign on the window that says to ring the buzzer ONCE even if you think somebody has seen you. I am not sure what makes them hate the drive through so much but I can tell you from my experience, even if you make DIRECT eye contact with a tech right near the window, they will completely ignore you until you hit the button. I am not a lab rat, I am a human. Humans know when other humans acknowledge them without a button or even a word. This is a very basic function. Their sign is an excuse and I believe a hateful way to express their superiority over people using the drive through.
I recently went through the drive through, pushed the button and waited. There was no line, inside or out. I waited patiently for at least 5 minutes until the tech asked for my information. She had the same attitude as always like I was bothering her by being there… She went around and looked for my Rx for at least another 5 min before coming back and cheerfully telling me that my Rx was at another location. She did not offer to transfer my Rx there and I didn’t think to ask for this as I don’t do pharmacy for a living. 10 minutes might not seem like long, but try sitting in your car waiting for 10 minutes for ANYTHING and feel how long it really is.
It is just disappointing that a local company with a new location can have such bad attitudes coming from their techs. Sadly, I will continue to go here for my Rx until something really terrible happens which I have a feeling will happen.
10 years ago I couldn’t find a Bartell Drugs with people who didn’t have a great attitude and great local spirit. What happened here?
about a day after I wrote this review, I had a great experience at this location. Julie was very quick and spotted me not only by the button on the wall but just by eye contact. I initially posted a 1 star review but I am raising it to 2 solely on Julie. If Bartell Drugs only employed copies of Julie, they would reign as king of the drug stores in my book.

Horrible customer service at the pharmacy. They don’t know what the heck they are doing. Will never come back!!!

Their cashiers are so slowwww I can feel myself aging as I wait for my turn.
For their drive-​in pharmacy you actually have to push a ringer button to be served. They also have a sign that asking you to turn off your car to be served (quite strange).
The two stars are for the fact that unlike other drugstore chains, their store is clean and uncluttered.
Did I mention that their staff are not the friendliest of the bunch, but frankly who cares we all have our friends?

If you need everything except diapers and baby food you can come here. This is the way it was last time I checked. I emailed the store twice and no one has contacted me. I had have to go to the other drugstore down the road when I am in a hurry for baby food or diapers and is late and I just want to buy it fast. Few months ago I was there to buy oil and I saw the oatmeal was on special when I checked the expiration date was expired for a month. When I went to the cashier, he said «I will check». Today I needed to buy toothpaste and I went there at 6pm. They were closed! I know is a holiday but all the other stores are open like a regular business day. So I had to go again to the other drugstore down the road and it was open until 10 pm.