AT&T

Worst customer service ever! A lady was helping me and a manager rudely interrupted and sent her to do something else and he started helping me so I had to start over again! 2 other employees came over and interrupted to ask him questions, he actually looked at his phone while trying to solve my problem, I left went home and called the 800 # the problem was solved and much cheaper than what he was trying to charge. It also amazes me that he didn’t even look at my phone to see the problem just tried to sell me a New one for much more than the 800# .I also am told they can’t export contacts, pics etc but after arguing they did it. It was time consuming but that’s the job!

A few days ago I went into this store, and it was an outstanding customer experience. As soon as I walked towards the door a young man named Spencer was there and opened it for me. Spencer immediately introduced himself to me and asked me what brought me in. I explained to him that I currently had AT&T and I was thinking of changing carriers due to the cost. Spencer right away got into my account and starting looking for ways to save me money. He asked me questions in regards of my lifestyle to find a way to save me money, not just sell me something. Spencer signed me up for Directtv, got me a new iPhone and a IPad and saved me money! This guy is magic. The reason I wrote this review is I feel that Spencer made our sale personal and relatable to me, the customer and he was more worried about me staying a AT&T customer rather then him making a sale. I would recommend Spencer to anyone looking for a HONEST UPFRONT sales associate. I hope the mangers recongized him for his hard work, and his OUTSTANDING customer service.

All of att are liars they sent me a notice that they were raising my rates and i could close the account with no termination fee so here on my last bill here i s termination fee and all they say is there were stipulations that werent on that letter, too bad for me.

They did really good … I would return here

Bought a phone today. Guy who set it up asked me to give him my four digit pass code I wanted. Gave it to him. I couldn’t sign onto the account while I was at the store. I asked him if he got the number correct. He insisted that he did. Told me to try it at home and rushed me out of the store. Still didn’t work. Took forever to reach someone at the store and they told me to call the customer service line! Called the customer service line and after eight minutes I finally reached a human being. First thing they ask is what my passcode is. I give it to the representative and he says that that’s not the code! I knew it! The store rep knew that too but after closing the sale couldn’t give a rats ass that he had set it up wrong and just wanted me out of his hair!

I am extremely disappointed in the service I received. I was helped by William at the Everett Mall location. He lied to me. I was told that if I get a phone that a tablet comes with it for «FREE» That ended up being a lie. Come to find out I am being charged monthly for a tablet I was told was FREE. Not one time was I told that I was going to be charged monthly. So after getting the tablet that was told was 100% FREE come to find out I am now being charged for an additional line that I was never told was going to happen. And I am being charged for an additional line for a tablet that I can’t talk on. And I can only access internet and things that need data if the tablet is linked with to my phone or if it’s connected to Wi-​Fi. I hate liars more then anything. Lying to get a customer to do something or to say yes is not a way to do business. You just don’t do that. So if you want to be lied to then go ahead and go to the AT&T store at the Everett Mall and ask for William. If you don’t want to be lied to go elsewhere.

Hard to believe that this place even exists. They are virtually unable to provide customer service. I have had multiple issues with my galaxy s4. The one time I have to go in because the SIM card won’t detect and I need a new SIM card. They give me a SIM card it works for five minutes. I drive back to show them the dead phone and they simply shrug their shoulders. «Nothing we can do, call customer service».
Are you kidding me they can’t check my records? They can’t do what customer service does?
Very disappointing. Not sure if that is a system wide ATT problem or just Everett.

The reps there are forced to bring out multiple products that I don’t want and when I asked why I was told the manager Nathan Skifstad forces them to bring them out! Very uncomfortable environment I hope the management team changes I remember when a little blonde girl was a manager there she was very respectful and courteous!

The rep at the corporate (611) site admitted to me that it’s virtually impossible to get a phone answered at the corporate stores with all of the on line features they have now. It’s a way of admitting that they DISCOURAGE calls to the store. I did try calling a half dozen or so times through out the day with the same result after several voice prompts, no one available to take your call. I’ve been to the store several times and had an experience like those listed here. If you drop in, to ask a question, buy something, return something or do any thing else, you are accosted by about half a dozen reps on the floor that can do nothing other than ask you what you are there for and put you in the line up. The problem is that the half dozen reps on the floor that are empowered to do nothing are complemented by one or maybe two reps behind the desk that can actually do anything, and usually if it involves any special pricing, returns, warranty issues, etc, they have to find a manager to do it which may be available in a little while or not, depending on what else is going on.

I’ve visited this location a few times and each and every time, the service is terrible. There may only be a handful of customers wandering around the store, but if you want to do so much as purchase an accessory, you must be entered into a queue (modern version of ‘take a number’) and wait for one of their slow-​moving, less than helpful, associates to deign to assist you. If you’re buying a phone, or need help with an existing phone you just purchased, you have to sit down at a little table thats reminds me of going to a car dealership, and have a chat with one of the associates. Once you actually get the associate to work on your issue, they do seem pretty efficient and I generally leave with my issue resolved. It’s the whole waiting around queue system that seems completely broken from a customer service standpoint. It’s annoying and insulting. It seems completely unreasonable to me to have to spend an hour waiting in the store to buy a phone or get assistance. It’s worse than going to the Everett Clinic for goodness sake! And, last time I checked, the associates at AT&T did not need to get a Doctorate degree to work there. So, why do I need to wait an hour to see them? Ridiculous! Avoid this place and do your business online if you value your time and sanity.

I wish I could do a negative star but I cant. Horrible service they don’t know what the he’ll they’re doing they made me drive all the way to Tukwila just so that I would buy a phone tjere?! Do they not have some there? Never again sucks I’m stuck with them.

Update 6−10−13
Ok so this is my final update to my nightmare of AT&T customer service. This place is down right stupid and the people who work there are stupid. They don’t think outside the box to help an obviously frustrated customer. They don’t say sorry but rather tell you it’s policy and that things are impossible to do. I am in customer service but hospitality side and I am appalled at this place. I couldn’t imagine these reps lasting long with there obvious disregard to customers satisfaction. I was promised something by a manager and I did not receive it. That right there is an automatic fix it now by all means in my world. But hey at my job I deal with people’s accommodations so we know if we mess up or if the guest is mad in anyway we need to nip it in the bud and get them happy again. I guess in the retail business they have a little more room to meds up but damn you guys fucked up big time and every time I came back you made it worse by treating it like a new thing each time. I would probably get fired or written up at my job if I did what you guys did but that’s our standards and obviously not yours. So moving forward I will never recommend AT&T to anyone in my entire life. I will bad mouth you guys every chance I get and I am currently moving all my other lines to Verizon. It’s been a long run because I had Att since I was in 6^th grade. I’m now 26; so that’s 14 years that I told everyone att was the best service ever. I lied and said I didn’t have to many dropped calls and bad connections. I always touted that you guys were the only ones where you were able to talk and surf with your iPhone. I really miss that feature but not necessary. I really really did like you guys but I am truly sickened by how I was treated here.
I visited 7 times to try and get this sorted out. I called 18 times total to customer service centers. I was told multiple times to come back to get it resolved only to find out it wasn’t resolved at all.
Today though I finally had a talk with an executive. She immediately said sorry and asked what I wanted to do and she made it happen. She set it up so I would go to alderwood mall att store and they will handle everything. I just needed to talk to the manager directly and not wait in line like everett. I seriously was in there for maybe 20 min at most and everything was done. So it took them 20 min to do what the everett mall att store could not accomplish within 7 visits and countless hours. Hmmm seems like someone needs to manage the everett store better. I just hope I could help someone make a good choice and go somewhere else for your att service because your not going to receive service here at all.
Original
So its been about 21 days now and still no luck on getting all my money back from this store. I have a had countless reps on the phone say I will be getting everything back and then I go in and these idiots don’t know what to do. So I guess i’m just going to keep the phone and cancel the account. I will get charged $ 350 for cancelling early but what the hell am I supposed to do. They won’t let me return my phone I don’t want unless I take substantially less money for it. Very stupid business practice and they have lost a great customer who was there ever since they exclusively got the moto razr. Thats years and years of a good relationship all ruined by these retards in this store.

Do not waste your time here!!! Bad customer service! We went in to upgrade our Smartphones and were greeted and not offered help. After finally tracking someone down we were put on a wait list. We «waited» while three employees stood by the empty counter to talk. The guy who ended up helping us didn’t seem to know what he was talking about and didn’t offer further help after telling us that our contract ends in December. I’ll make the drive to Seattle next time I need to go to an AT&T store. This visit was almost as bad as a trip to the DMV.

Deceitful sales tactics used at this At&t store at everett mall way. I went in looking to upgrade to a smartphone, salesman said yea sure, will push through an upgrade with At&t. They made me an appointment to comeback the next day. Next day they tell me that if I dont purchase the wireless home phone sets and accept the wireless home phone service, then I am not eligible for an upgrade. Sales guy said to me, «if you want something from me you have to give me something in return». Seriously? Sales person, you could have saved me a little gas, time and money had you just told me that the day before. I was not interested in a home phone, I told you that. Went there for an upgrade, walked out with nothing. You missed out on hooking me on a two year contract and keeping me as costumer. Going to wait for contract to expire and jump to another carrier. At this At&t store, poor costumer service is contributing to killing business. Do your research before walking in here, very aggressive up sale tactics.