Northshore Fireplace

These guys are the best! Incredibly professional and honest every step of the way. Paul was enthusiastic and very helpful. I really appreciated how knowledgeable Paul was. I felt appreciated as a customer and always love supporting a local business! I would strongly recommend Northshore Fireplace to anyone!

We have not had a good experience with this company. When we had trouble with our expensive, custom fireplace doors rusting after less than two years, Paul was not very enthusiastic about trying to help resolve the problem. He did the bare minimum to research having them refinished and wanted to charge for every little thing. He also wanted to blame every potential scenario that did not happen and wouldn’t even consider that the product may be potentially defective. He was disrespectful and hung up on our builder when he was trying to explain what work he did around the doors. His partner Jim was equally unhelpful. Their customer service is sorely lacking and we regret hiring them to have the doors made and installed in the first place. There are too many companies who appreciate their customers and try to be helpful when things go wrong than to use a company like this who doesn’t care.

I have used North Shore Fireplace for several years to clean my gas grill. The people doing the work are very professional and clearly know what they’re doing. Cleaning a grill is a very messy job but when the workmen leave they clean up very well. The grill looks like it’s brand-​new after they’re done. I highly recommend this company!

I made an appointment for the company to come out. Once here they dusted the gas grills, and wouldn’t deal with any other problems. They were here for about 20 minutes, including time to put shoes on and prepare the bill. $ 89.95 is way overpriced for this kind of work. I had to get someone else to finish of the job «done right.» What a waste of money and time. The problem is that many other people also do poor work, so you’re scraping the bottom.

These people know what they are doing. My problem is fixed. I described my problem over the phone — smoke coming out of the opening of the fireplace. They quickly understood and diagnosed the problem, told me what I needed to do and they had exactly what I needed. One quick drive over to the place and I entered the store. I had expected to pick up the part to insert at the top front of the fire place and be out of there in five minutes … except they have everything from all periods of time and for every type of fireplace. If you need something related to fireplaces they will have it. If you like fireplaces and all of the tools that go along with them, the store will be a candy shop for you.
If you go there you can know they are great, and you will definitely buy something. You won’t be able to resist. And, thank you Jim and all of you.

Great service and explanation, so helpful it’s hard to remember the last time I had such good service.

I called Northshore Fireplace on a referral. They are one of the only servicers of ventless gas fireplaces in the area, or at least that I could find. I explained that we’d never tried to start our fireplace in the 6 years we’ve lived here, and when we did try to start it, it wouldn’t start. I asked how much the service call would be, and they were $ 60 less than the other place I’d called. But the man on the phone said it didn’t sound broken, and rather that we needed to bleed the air out of the line. He explained how I could do that, and even walked me through it in more detailed when I called back a second time. Lo and behold, his advice worked perfectly. I was completely ready to pay for a service call, and he saved me the time and expense of that. I have to give him a lot of credit for that. He could have made an easy buck. And also, he deserves credit for knowing just what I should do with a novice explaining the situation over the phone. 5 stars!

During our search to update our Fireplace we came across Northshore Fireplace. Now I didn’t grow up in this area, but I was raised to think that anything that had Northshore in front of the business name, meant you could automatically add 20%. I was wrong. The education my wife and I received from Paul was incredible. He gave us all the options and even talked my wife off the ledge of painting some exposed brick.
The product took about 3 weeks to come in and Paul came to the house to install our new doors, and hauled away the old ones. I highly recommend this store.

First of all, if you want anything fireplace related, they have it! Secondly,
I would like to thank Jim for his help! My dad and I went in there thinking we needed to replace the whole ventless gas insert. Jim gave some trouble shooting advice and it worked like a dream! Thanks Jim!!!