Ken’s Dollar Cleaners

Sure, the place is a little disheveled when you walk in but in the two years I’ve been coming here nothing has ever been lost or misplaced when I came to pick it up which is more than I can say of some of their competitors that charge nearly double. Fair prices, quick turnaround time and my clothes always look great. I’ll continue to give Ken’s my business!

Yelled at for coming in the day they said my coat would be ready. Paid 50 dollars and asked why there was dog fur on coat. The angry woman behind desk proceeded to take my coat and pound it on the counter with lint brush. Awesome.

This guy just told me to «F – off» when I asked him why dry cleaning my dress was $ 5 more than on my receipt. Enough said.

Used to be a regular customer but I just can’t go back any more. My clothes stink when they come back. This week as a final test I actually pre-​washed my khakis before bringing them in. They stink so bad now I don’t know if I can wear them without washing them again first.
This used to be a decent place. Not fancy, but cheap and efficient. Now they’re just awful.

Ok — for price, these guys are good but a whole load of clothes just came out practically toxic. I literally cannot where my jacket they cleaned and am now wondering where the nearest green cleaners are to get the stick out. Will not go back.

Just an unprofessional place.
Let’s start with the décor as you walk in. Dusty, clutter all over the place in the front, the front desk is probably over a 100 years old and can not be labeled as an antique.
Second, I went to get a comforter cleaned. It had a coffee stain on it. I came back 5 days later when it was finally done, and the stain was the exact same! I immediately came back, and said that NOTHING had been done. Since it was 27 bucks, which seemed high, I asked for my money back since they hadn’t resolved anything. They said that they couldn’t give me money back and the stain was too tough to get out. Isn’t that what a dry cleaner does? So they agreed after some prodding to give it another try since I was demanding my money back. THIS time they did a perfect job and it was clean! I’m pretty sure that they did nothing the first time.
Third, in their entire handling of this, I talked to 3 different people, all acting as managers. Everything was disorganized and unproffesional. They seemed very, very defensive, and will nickel and dime you as long as you don’t stand your ground.
If it’s a convenient place for you, I urge you to proceed with caution.

Thank you Hadassah for reminding me to write a review of Ken’s Dry Cleaners — we’ve been devoted customers for over 15 years! I’ve never had a bad experience there except that dry cleaning the King Sized Down Comforter costs as much as it did to buy it (at Target…)
But I must defend the lovely seamstress: while it is true that recently their prices have nearly doubled — it’s still a pretty good deal for those of us who are NOT adept at hemming or other repairs… (i, e, someone like ME!)
Except for when I shop at the Winnetka Thrift Shop (on Green Bay Road in Hubbard Woods) — I almost always need to have pants shortened a bit — and $ 4 was a true bargain — but even $ 8 is not bad…
And she was truly my guardian angel when on my birthday last year, we we were in a rush to leave a restaurant on Wells — we had theatre tickets and we were running late (can’t recall the name of the place — which is just as well — since I would not recommend it — the service was so slow that we hadn’t even had a chance to eat the food which they’d delivered to our table like 3 minutes earlier — then a waiter spilled a messy HOT casserole on my brand new winter coat (I’m sure the other patrons at the theater were thrilled with the fishy smell!)
But I bought my coat into Ken’s — and my lady seamstress (I really should know her name by now — I am very remiss on that count!) Anyway, she took the coat — went over to Vogue Fabrics on Main Street — somehow found matching liner and fabric for the entire right side sleeve and made it look good as new for like $ 38. How can you beat that? !

I use to go here a lot. They do a decent job for the price. They don’t crease shirts the best — they get weird lines, but they are the cheapest on the block. I stopped going here when the string from my favorite pair of basketball shorts broke and I brought them to fix them. They just needed a new string. She told me it would be a few dollars. I came back, she charged me nine and it was now elastic. I haven’t been back.