FedEx Office Print & Ship Center

Had passport photos taken here. The scale was not regulation and the lighting in the photo was way too bright. The employee did two more retakes to try and fix it but the lighting was still bad. Passports are required to show natural skin tones. The employee did the best he could with the equipment provided. I ended up going to CVS west on Central. They were able to produce good quality photos.

Their customer service is horrible. I called in to print a few headshots in hard stock glossy paper. I went in within a few hours to pick it up and my headshot was orange-​y and the man the at the front desk said it would be $ 5 a copy. He said he would print it for me (like he was doing me a favor) and normally customers do it themselves on the photo machine. Umm hello? Isn’t that your job? I told him I would go to UPS (btw colored prints are 69 cents).

Every time I come to the store I regret it. I find the people incredibly unhelpful. I don’t know why I even bother.

Got a special-​order sign; employees were very pleasant. No problems, and the sign turned out great.

I went in late at night to fax a couple of pages. Tried 3 times on their machine and it did not work. Told the man working and he said they had another Fax behind the counter. He sent the 3 pages through successfully. He said no charge for my hassles. So they really understand customer service! I am back again scanning some docs. Thank you for actually caring about customers!

If you like to be treated with disdain, public humiliation, palpable loathing, then HURRY! You have found your new home office.
I have been coming here out of dire need for lack of a ‘more complete services’ place near by, for at least five years. Each time I loathe to enter.
*I agree not ALL the staff is dreadful. There used to be a woman just assigned to the fax service who was kind and efficient and lovely. (Rose or Rosa?).*
Today I was treated to Danyea who could not explain back to me what ‘formatting a resume’ is, why exactly making a font smaller, despite the 7.50 $ charge just for that ‘service’- and who ‘processed’ me through multiple meaningless, steps and complications for basic resume services they claim to offer (despite my attempts to be gracious, understanding, respectful and even humorous), he continued to roll his eyes, sigh, wipe his brow for stress sweat, look around for staff support at my obvious annoyingness at requesting services they provide world wide, daily.
The feeling was «You are customer and therefore destroying my world»
So i agreed to pay for edits through him WHICH IS WHY I CAME THERE, and he could not comprehend what I wanted done. «Just make it fit in the margins». Please.
I spelled my name aloud for the re-​edit order form. He asked how it was spelled.{REMEMBER THE RESUME AND MULTIPLE COPIES ARE ON THE COUNTER IN FRONT OF BOTH OF US} I spelled it again. He asked if it was spelled correctly, I said no and I respelled my name. And again one more time.[ Adding «Sorry”-like it was my mispronunciation of my own name]. He left it as is.
Yeah-«Just put whatever name you think sounds close enough on my resume, its fine. I’ll pay you for that mis spell too, and whoever wishes to hire the person with that name, I am sure she’ll do well» Cheers Soopie.
MOTTO; GO TO OFFICE DEPOT just north on GREENBAY. ASK FOR JOCELYN! SHE IS MAGIC!

Customer service is excellent. They have enough products and items for the consumer. They are clean and maintenance great. Parking space is not as big as the one on dempster and gross pt road located in skokie, il. Even though the other place has traffic in their lot. This place doesnt have space for any kind of congestion. Parking space can be cramped here. And they dont open ²⁴⁄₇. They open 8am to 11 pm. Not sure on morning hours.

I am very happy that this FedEx Office has opened in this area. I can definitely use this center for a lot of my work needs. From my point of view service was ok, It can be little faster. Great parking lot right in front the center is a plus. Overall I am very happy with their rates for their copy and office services.

I had the best experience here today. I was trying to mail in some textbooks, and was majorly struggling to do so.
First, I couldn’t find a box small enough to ship my books, and finally found a good-​sized shoebox. I spent about 15 minutes taping it up really well so the books wouldn’t fall out during transit… Then I stopped by a Fedex drop-​box location close to my apartment, only to find out upon arriving that they do not accept Fedex Ground packages… Frustrated, I go back home and it just so happens that my friend could give me a ride on the way to pick up his friend to this location… Upon arriving at the center, I’m told that I cannot use a shoebox to ship items. Heart sinks. But then I’m told I can buy an envelope for only a few bucks, so I run over and grab one. I’m flustered by this point, and after stuffing my textbooks into the envelope, I seal it without putting in the packing slip (why am I so awesome). Instead of being frustrated with me, the two ladies helping me out instead open the envelope, put in the packing slip, and then help me tape it up. Then, as I go to try and remove the shipping label I had basically taped a hundred times over to the top of the shoebox, one of the ladies graciously just takes the entire box to the copy machine so I don’t have to untangle the impossible mess… She makes the copy, and then realizes that my printer had printed the label too lightly, and the scanners could not read the barcode. At this point, I’m about to give up — then the ladies offer to have me email over the shipping label, and they print it out for me. And they did all this with a smile.
THESE LADIES WERE ABSOLUTE ANGELS. I wish I knew their names, but I do know that they were working at this location on Friday, May 23 at around 4:30PM! Someone go give them a raise or something.

Went in the day after Labor Day for copy and scan services. It is expected that a Tuesday morning after a holiday there is a big need for shipping and business needs.
Here was my experience: ONE person on staff running both fed ex and kinkos, SIX people in line. As everyone has said, slow, slow slow. No attempt by the employee to apologize, speed up, or get more help. They need more staff!
After waiting in a painfully slow line, I left and went to Quartet Copies in downtown Evanston.

Service is very slow here. I went in the middle of the day and there was a line. Really only one person was helpful and the others were chatting with each other and not helping customers. Also, if you have issues with computers and need help, they «can’t help if its related to a web page.» Wouldn’t recommend it.

Everyone at this location is great! They worked with me on my online order and it was delivered the very next day on time! They were so helpful on printing my order, checking the status and emailing me my receipt promptly!
Would definitely recommend and use again!

Nice workers, but they are so excruciatingly slow. It took nearly an hour to ship five boxes!
They also told me that they couldn’t ship my mini fridge, which is a BLATANT LIE because I ended up shipping it at a different FedEx. Both stores were equipped to pack and ship my mini fridge! This is FedEx policy!
Also, I asked them to write FRAGILE on my packages and they said they couldn’t do that because they didn’t pack the boxes themselves. This is also a BLATANT LIE — the second FedEx store I went to told me that there is no reason why this store couldnt’ve put a «fragile» sticker on my box.
So of course, my furniture was broken when my shipment arrived.
Thanks for taking up way too much of my time, FedEx.

NEVER USE THEIR PACKING SERVICE… Used their packing service for several fragile items. They were informed of the fragility of these items and still barely protected them. No markings were put on the boxes regarding handling. Result — BROKEN ITEMS.

I love this Fedex. The staff is knowledgeable and friendly, they are helpful with my projects, and they print my emailed files on the short turnaround I sometimes need. The printers consistently put out high quality output. They are a kind, knowledgeable team. I watch them greet lots of customers by name, help seniors with the technology, manage stressed out people at the Fedex counter, and generally be professional and friendly in a difficult job. Thanks guys!

This place closes at 10pm. I walked up and tried to open the door literally at 10pm. All I needed was to photocopy a piece of paper for work the next morning. The person inside shook his finer at me like Mutumbo shook his finger after a block. Jerks.