Evanston Neighborhood Properties

I have been surprised by how good this company and their maintenance team have been! You submit a request online to maintenance and they come over the next day! Their website also makes it super easy to pay rent! I live in on of their newer buildings for a year, and they let us move into one of the renovated units in the same building hassle free!
The apartment is closer to a busy area, but they put in all new windows so you can’t hear a thing and new carpet too. It was a great find in the area!

I have been a tenant with these guys for almost 5 months now. There are definitely pros and cons.
Management is pretty great. They are easy to contact when a problem arises or if you have a question, they quickly respond to maintenance requests, and if you need to go in to the office to pick something up people are nice and well organized.
My complaints are with the building I live in. It’s their largest property 1000 Main. The building is old… Apparently over 100 years old. The floors are incredibly loud. I know my neighbor above me through his walking and other random noises. But I can’t here my neighbors to the sides. The stairs sound like they haven’t ever been replaced. And unfortunately there are bug problems. Centipede and cockroach. Centipedes win over the cockroach population though which is a little better I guess but I would rather not have either. Management has had exterminators come through but it doesn’t clear it up completely. I believe it’s just because the building is so old.
The building is quite beautiful architecturally but it definitely has it’s problems.
Other properties might be better with ENP but I don’t know this.
So the property itself I give two stars and the management I give 4 stars.

Renting through this company was an awful experience. They were very nice during the initial process but after that they were rude and not cooperative. would never make the mistake of leasing through them again.

Worst apartment ever. The apartment company is very slow to respond to any request. Although the rent is low at the beginning, the apartment company raises the rent significantly every year and tries every means to charge additional fees. I would never rent an apartment from this company again.

I have lived with ENP for over two years now, and I have to say that they are an excellent management company. I am not sure how they received bad reviews, because in my experience the staff is extremely friendly, knowledgeable, and goes out of their way to help their residents. The maintenance staff gets to requests within 2 days, which is quite unusual in any management company. One particular event stands out for their customer service and resident care, though:
I woke up one morning to find that the maintenance guy was repairing an outlet that had blown in my dining room. The guy didn’t know that my fish tank, which is usually plugged into that socket, had been off for a day (which generally means you have to prime the filter before plugging it back in since it’s dry.) He plugged it in, but when he did so he damaged the thermometer in my tank, the insides of which began to spill into the water. After he left, I got up and made breakfast, and as I was eating I realized that the water was completely black — I’m talking pitch black, could not see anything. So I start freaking out because I didn’t know if it was a mercury thermometer (it was a little old), if my fish were all dead (I couldn’t see/​find any of them), or what had happened! I immediately called ENP to tell them about the situation, and I could not believe what they did for me. They sent over the maintenance guy and one of the property managers to personally help me fix the tank, helped me find all the fish and replace all the water, and then reimbursed me for the thermometer. To me, that is amazing service — honest mistakes happen, but it takes good people to right wrongs and personally handle individual problems.
I can give nothing but a good review to ENP, and you should definitely consider them.

I’ve been a tennant under ENP for about 5 years now. I’m moving out to move in with my girl but am really going to miss this apartment. I can’t say anything about other apartments that they have owned, but 1406 Elmwood is a great place. The appliances are kind of old (the range might be a bit dangerous), but they are very timely about repairs (usually within 1 – 2 days).
Sad to be leaving, but a good management company :-). Thanks guys!

Craptastic landlord. I lived in 716 – 20 Clark for a year (07 – 08). Liked the location, but this company was dreadful. Move-​in was unnecessarily complex because ENP was too incompetent to give us the right keys (then they gave us bad sets again, and again, and again). The kitchen and bathroom were «remodeled» before our move in, which meant we had such nice perks as a missing window in the shower, a medicine cabinet without shelves, a faucet whose handle fell off when you pulled it because it wasn’t, you know, screwed in, another faucet that leaked (this problem was improved but never fixed despite numerous calls to «maintenance,» many of which were ignored), a defective power outlet, a kitchen counter that fell to the ground, a toilet that clogged frequently, and a «brand new» bathroom floor that was badly stained and moldy (this one also was never fixed). So many other things went wrong or were mixed up, and management dropped the ball oh so many times. The staff, including leasing manager Jennifer Jackson, was mostly well-​intentioned but utterly incompetent; property manager Mary Joyce was cruel and deceptive, failing to honor a promised discount and even serving us an eviction notice over the matter — it’s a long story but the gist is that this company is real trouble.