AT&T

Thank You to Elizabeth for the horrible customer service! I made well on my promise and took all 5 of my lines and moved them over to T-​Mobile and am saving over $ 700/​month now. So at least I got something good out of your horrible customer service. I was with AT&T for 16 years and because of your attitude I made the decision to change providers.

PLEASE NOTE: THIS REVIEW IS FOR THE 1620 CHICAGO AVENUE STORE: WORST CUSTOMER SERVICE EVER!!!
If I had an option to give negative stars, i would have given this place a negative infinity rating… I’m that pissed and i never give anything less than 3 stars at a place but this experience was absolutely terrible and i do not wish to visit this store ever again. People BEWARE of this location. This store prior to my review did not have good ratings so think twice before visiting this shop or making any type of purchase here.
I was just here today on Friday, ⁹⁄₁₁ nearly 3 hours ago and had a terrible experience at this location. The hours listed for this store ended at 7pm. I was just 2 minutes shy of arriving after the store had closed and the door was locked, however the lights were still on and there were about 2 customers they were currently tending to. Despite my disappointment (and yes it was 7:02 pm), i figured there was still hope, and I could just ask a quick question. I didn’t want to take up too much of their time anyway (I know it was a long day for them and just like any employee who has worked a full days work, all you would want to do is just go home as soon as you can… I get that.)
But the fact of the matter is POOR CUSTOMER SERVICE. I would hope that after waiting a certain amount of time, eventually someone would have ACKNOWLEDGED and noticed that i was there. 5 minutes passed… I’m still waiting. Even the customers inside recognized that i was there but at that time, not a single sales rep managed to come to the door. I even signaled to one of the guys behind the counter that i just had a quick question to ask, but they blatantly ignored me and carried on…
It was like i was never even there!!! I was LIVID… My one question is: «How does a large wireless carrier such as AT&T hire staff to treat their customers like this?» Isin’t teaching good customer service part of any corporate protocol for new and existing hires? There were two men i could visibly see behind the counter, (I couldn’t tell if they were middle eastern or indian but they were very rude). They knew I was standing there the whole time. They even looked up and saw me. They just laughed, ignored me, and carried on with their client in the hopes that I would just walk away.
After nearly 20 minutes, standing out in the cold (and mind you, still at their doorstep) someone else finally opened the door and said, «May I help you?» OMG. That was all i wanted. I just wanted someone to acknowledge me and answer a quick question regarding the presale of their new Iphone 6S. Nothing more… I was in and out of there in less than a minute with the help of this one gentleman. Even after i had left, the customers in the store were still there!!! All i had was one damn question and yet their staff couldn’t find the time to pause and answer a single inquiry??? SERIOUSLY??? Fn A!!!
I only wished i was able to get the name of the man that actually helped and answered my question, so i could at least give him credit and kudos for good customer service. All i could remember was that he had thick black framed glasses on. To that man, you get 5 stars. With that being the ONLY EXCEPTION, This Evanston location needs to learn to step up their game when it comes to treating people with respect.

Save yourself hassle and go online or call the 800 number.
Walked in and told them what I wanted to do: get a phone for my son. He asked me for my phone number and I said «mine?» He said «the number of the account.» I said, «I need to give you my wife’s.» So, we are fourth on the list to be helped and he tells us it will be 15 to 20 minutes. It was 40 minutes because people kept walking in and they kept helping them first. They helped an NU student buy a no contract phone. They helped a guy fix one of his settings. The even spent 5 minutes explaining the difference between two phones to the person on the list behind me (I know this because he told her ‘make your decision and then someone will ring it up since you are second on the list)! We tell him what phone we want, he asks for my ID and tells me I cannot buy the phone because the account is in my wife’s name. I tell him she can stop in to verify the account but cannot stay in the store very long because she is at work. Nope, «she needs to be here for the whole transaction» which will take 10 to 15 minutes. When I told him that was crazy he says it is «An FCC rule.»
Given we can’t leave ATT without paying a ton, I went online and got it done in 7 minutes online. I really wish we could leave ATT…

Go see Devon, he’s your guy! He’s efficient, and cares about his customers.

I’ve had nothing but a great experience from this Chicago Ave/​Evanston store. A long-​time customer, they’ve worked with me for products that adapt to a tight budget and they always take great care and time with my questions and concerns. Service is top-​notch. The staff is more than polite. The manager, Sean, is incredibly helpful and excellent at service. For one-​on-​one service, I’ve worked directly with Evelyn and she’s patient, knowledgeable and as helpful as they come. The entire staff is great, a reflection of a strong manager, Sean, at this store. Kudos and thanks to everyone.

Danny Galvan! Was amazingly thorough helpful & efficient
He keeps it simple, real, & his recommendations are on point

I went in today for a new phone and new plan and received excellent service and a great price! I even walked out with a tablet! Evelyn helped me and made what could have been very hard quite fun and enjoyable! Thanks so much!!! All the staff were very friendly and helpful!

Worst customer service I have ever encountered. Looks like we may be leaving AT&T finally.
We went in to see if we can use my husband’s phone upgrade coming up in September early because he broke his phone only to find out that his upgrade has been pushed back to December with no notification of any kind. The girl who helped us, Amanda (we think), looked at us condescendingly when we asked what our options are. We asked to speak with a manager who then sat and said there is absolutely nothing he can do to help us out, just that their policy had suddenly changed. If they had told us we couldn’t use the upgrade until September, we would’ve totally been fine, but to keep pushing it back like they have been (first it was July; in July, it was September and now it’s December), it is unacceptable. They also didn’t seem like they wanted to help in any way which just tells me that this store does not value their customers at all.
We have been with AT&T for a long time and are really happy with their service until we met the employees of this store!

The service is certainly quick and friendly, but yesterday I was pitched the AT&T Next plan as though it would save me a TON of money over the long haul. It wasn’t until I asked enough questions to really understand what was being said that I came to understand that the Next plan is really a total ripoff, in my personal opinion. It wouldn’t have saved me any money and I would have ended up paying the full price for a new phone (at a ridiculous rate) in installments. Had I not read up about the Next Plan before going in, I might have been suckered into signing up for it by AT&T’s deliberately deceptive chart, which does not compare apples to apples. I would have appreciated more honesty and integrity from the salesperson rather than someone just trying to squeeze more money out of me, but what can you expect from a corporate giant?

Do yourself a favor and don’t go here!
I have had repeatedly bad experiences at this store. Here are two examples:
1) I went in with my mom and brother to buy a package of screen covers for my phone. I asked the gentleman behind the counter to help me by putting one of them on my phone after I paid for it. He said, ’”These things are really shitty.“‘ Way to sell your product, dude.
So he took the covers to the back and put one on. He came out to give me my phone back with the cover on it. The man forgot the package I purchased with the rest of the covers in the back. He looked for the package and couldn’t find it. When I asked the girl at the front register for a refund on the covers that the employee misplaced, she told me that she didn’t know how to give me a refund. I then asked for her manager and who gave me a refund and then told me, ’”Just don’t ask for us to help you put the screen covers on your phone again, because we won’t do it.“‘ Seriously?!!
2) The second scenario in which I received bad customer service here was when I went in to ask one of the managers to waive a $ 50 Mover’s Fee associated with switching my home phone to a new address. The manager told me that he had removed the fee. Several days later, my home phone was disconnected. I called AT&T to see what had happened and was told that I didn’t pay my Mover’s Fee, so they had suspended my service.
So I went back to the AT&T store to ask the manager what had happened and he said, ’”Oops, my bad. I didn’t really have the authority to remove that fee. There’s really nothing else I can do for you.“‘
The employees’ motto at this store is: «We just want to sell you stuff. But please don’t ask us for help. We’re not that into you.»
I ended up calling the AT&T customer service hotline about the situation, and they were really helpful and understanding. The fee was removed and my service was restored.

I’ve never written a review before, but my experience at this store was so fabulous, I felt like I needed to share. Someone had stolen an upgrade on my phone plan, so I had to go to this A T &T location to get a new SIM card. I called ahead to explained my situation, and the manager, Sean, was immediately incredibly helpful. When I showed up about 30 minutes later, I was checked in right as I walked through the door and helped almost immediately afterwards. The staff is incredibly friendly, approachable, and helpful.
I would highly encourage anyone in the area to utilize this store. I would also suggest calling ahead; that seemed to help speed along my situation.

Read the 11÷6÷11 review. It’s STILL busy. Ppl wait so long for help I saw a couple of dusty skeletons sitting in the corner.

Came in, they were busy, I signed up to get some help. No big deal. Your name is displayed on a list so you can see where you are in line. Waited for a while, my name was called, but it turns out someone was right before me and the employee made a mistake. No big deal, people make mistakes, I was next.
Except then I wasn’t. I was last on the list. Tried to check with two different employees and was completely ignored.
Lame.

So, this is a review for AT&T Internet service… just in case you’re considering a choice between AT&T, Clear, and RCN (the three companies I’ve dealt with thus far).
I should say that I live in northside Chicago, so this might not be the same in Evanston, but I’m guessing it is. I also posted the same info for my RCN & Clear reviews:
I tried Clear so I could get rid of my RCN service that I had for two years at $ 40/​mo for just Internet service (which is overpriced, imho). RCN overcharged me month after month in excess of the $ 40 through autopay even though I told them to stop (total approx $ 230), hence the attempt to switch to Clear.
But, Clear didn’t work either. They just couldn’t get their act together… and it turns out there’s a cheaper alternative: Just as an fyi to those looking for Internet service… I decided to go with AT&T. They have a new customer promotion of $ 19.95/month for 12 months, and then $ 40/​mo after that for their highest speed (even though their website says it’s normally $ 45).
You do have to buy the modem ($ 75 for just the modem, $ 100 for a modem/​wifi router combo), but then you can take that with you if you move and continue their service in your new location… but, if I’m spending $ 20 less per month, the modem will pay for itself in about 4 months. And I’ll save $ 160 over the course of the year. That almost kind of makes up for RCN! How nice! :)
Also requires that you have a phone jack, but you don’t need home phone service.
On their site (
) it says «for more info call 1−800−821−1245 Monday through Friday 8 am to 9 pm, or Saturday 8 am to 4 pm Central.» It was very easy for me to get through to someone; he actually picked up the phone!
p. s. I’m a grad student & don’t work for AT&T. Just wanted to give you guys what I’ve learned through this (annoying) process.