507 Cleaners

I recently bought White Ann Taylor Pant in December and must have wore these pants once. I gave these guys my pants for laundry. The pants came back with several black marks after dry cleaning and the color changed to light brown/​blue.
1. The cleaners AGREED its their fault including the owners and employees who work at the store.
2. They wanted 2 more days to fix it again but were unable to remove the marks after those 2 days.
4. They again agreed that its their fault and said that they will «see» what they can do
5. I asked what the policy is for damaging personal property and at first an employee mentioned 70% and then the owner mentioned 30% return when mishaps happen.
6. I asked for paperwork for this policy — but was not provided this information. Additionally, I was never asked to sign anything if services lead to damages to personal property in this fashion
7. Then, I suggested 80% should be the minimum — he agreed and then backed off instantly after he requested me to approximate the price I paid for the pants — it was $ 100.
8. Then, he suggested that he will visit the store himself and figure out the price and assess how much he owes me.
At the end, the owners decided to just refund $ 30 for my like new ~$ 100 pants and throughout my conversations I was harassed in the store verbally. Terms such as «dishonest» and «not trust worthy» about my approximation of the pants were used very loudly in the store. Very unpleasant experience. I would not go there unless you are willing to take the risk of losing your clothing entirely with no policies in place for the business’s fault.
I was thinking of going to small claims court but its an annoyance for me and would require a lot of time and effort.
I would avoid going to this store

Love the service, the owner always remembers me. It’s half the cost of Soapies which delivers to my building and the owner is always there.

I brought here my Mark Jacobs cardigan for cleaning. It is a black cardigan, cashmere/​wool blend, and it picked up some white particles (you know how black sweaters tend to, or anything dark) and I wanted it to be professionally cleaned. When my husband picked it up and brought home after the cleaning, the cardigan did not look any cleaner. All the white stuff (easily removable) was still on it. But all the mother-​of-​pearl buttons were chipped. The whole big chunks were missing on each button.
I came back to the cleaners and told them that they broke the buttons, and that the cardigan was still not cleaned properly. They told me that they could do the cleaning again, but they would not buy the new buttons or even compensate their price. They even told me that this was their policy, and whenever they break something — buttons or buckles — they are not responsible for it. I ended up buying new buttons myself, spending some money and tons of time on that project. Overall, a frustrating experience.

As a working woman, I needed some pants to be repaired/​hemmed/​dry-​cleaned, and this is the closest location to my house that offers all of those services.
The man who works at the front of the house, if you will, was super friendly and nice! I dropped off 3 pairs of pants (1 for dry clean and hemming, 1 for hemming only (from a crapping hemming job I did myself a couple of years ago that wasn’t holding up well), and 1 for repair to a ripped seam), and he was taking down my information– I was with my fiancé, and we had a little joking repartee about whether or not we had the same last name. When we told him we were engaged and would eventually, he told my fiancé that he was a «lucky man». I am as partial to compliments, so that got us off on the right foot immediately. I dropped off the items on Saturday afternoon, and they were ready on Wednesday.
Chiberia 2014 prevented me from picking up the items until today (almost a week after they were ready), but that same sweet man was working, and he made venturing out into the dark, cold night worth it! The total for all that work? Only $ 33, which I consider a real bargain! The nice man even held the door for me as I was leaving!
I’ll definitely come back here. The prices are great, and the service is extremely friendly. For a neighborhood dry cleaner, this place rocks!