New Life Service Co

If you have fire damage and need it fixed, now! These guys ll take care of it

Having known the owners for 30 years, I expected honest, excellent work. Please feel free to either call or message me about this incident. BTW — I love the internet (and Unilocal) especially because it gives individuals a «voice» in their community that didn’t use to exist.
Two issues arose:
(1) Part of the project required the removal and reinstallation of my 6′ X 6′ shower stall: they reinstalled it crookedly. Prior to its removal, the edges of the fiberglass stall had lain smoothly under the sheetrock of the walls, but now the shower stall is crooked, the right edge flush against the 2X4’s and the left edge over half an inch out from the 2×4’s. (This gap is MORE than the thickness of the sheetrock which is supposed to cover it.)
When I showed this to the owner of the business, he argued that its position was normal (even suggesting the stall had originally been in this cocked position.) During the discussion, he repeated made it clear that the only «problem» regarding the crooked shower stall was in my own mind. He offered about $ 400 for me to hire someone to fix it (though, he made it clear, it didn’t need to be «fixed».) But as I’ve looked closer, it’s unclear if it even CAN be shifted back into place. Some plumbing work had been done in the course of the project, and I wonder now if the pipes and fixtures have not been replaced in their original position — this would force the shower into its offset position. If THIS is the case, to put it into its original, evenly placed position would require the removal of the oposite side of the wall and correcting the placement of the pipes. Whatever repairs ultimately have to be done should never have been required in the first place. I’m concerned fixing the mispositioned shower stall which NLS left behind may go well beyond the $ 400 allocated.
The easiest solution would have been for New Life to send their crew back to re-​set the shower stall evenly, but when I suggested that, the owner laughed, shook his head, and said the workers would «never come back up now» to work on this project. This made me wonder if my having complained was so offensive to them that it rendered any corrective repairs impossible. It also made me wonder who the «boss» was — the owner or the crew workers? To my way of looking at it, if the owner said, «Go back and re-​do the shower stall’s position — let’s leave behind a satisfied customer,» the crews would simply do as they were instructed. However, I’m very unhappy with how they left my shower stall and am now living with our bathroom half torn apart until I can find someone to come and reset the shower. Very, very unhappy.
(2) But even worse, New Life (NLS) was initially chosen by my insurance company to do preliminary bids for this water damage job. They turned in two bids to the insurance adjuster — one for approximate, overall repair costs which was to be revised after an in-​depth examination would determine what repairs were actually needed. This in-​depth examination was bid at a substantially smaller amount and was intended to only open the project floors and walls enough to determine the cost of the full repair. I then selected them to complete the examination phase (the smaller bid) in preparation for the actual repair bid which would have gone to a contractor friend of mine.
But the «job boss» set the NLS «repair machine» in motion. Before I really caught on, 90% of the repair portion of the project had been «shifted» from «repair» into the «examination» part, with the insurance company being billed directly — essentially as though this extra work were some sort of «job over-​run» or something.
This meant that I no longer had a choice in who would complete the repair part of the job. Specifically, that my contractor friend was «outted» from the project.
Left with a dismantled bathroom, a crookedly re-​placed shower stall and very little left in the «repair» bid (which was to have been the bulk of the monies dispersed), all I can say is be careful if you have to deal with NLS.